Troubleshooting - Known Issues & F.A.Q

[Isbanan]

Hello brawlers!

We are working hard to get the game as stable as possible and during the launch days you have been a great help for our efforts.

While trying to fix the issues we are trying to respond as quickly as possible to you and if you want to try and fix this yourself you can run through this list:

Known Issues

Fatal Errors & Other Crashes

• Players using MSI Afterburner and Rivatuner may experience crashes upon starting the game. Disabling these when starting the game may prevent the crash.
  
  
• When starting the game some players recieve a window saying 'The following component(s) are missing: Visual C++ Redistributable for Visual Studio 2015' like seen in this image this image[filemanager.one.com].
  To fix this, download this official Microsoft code library from this link[www.microsoft.com]

Other bugs

• Changing resolution sometimes makes the game's UI act weird. Restarting the game fixes this most of the time.
  
• Treasure chests not appearing. Restarting the game fixes this most of the time.

If you find a temporary fix for one of your problems, feel free to share it with us here!

Cheers,

The Frogsong Studios Team

[Wind Ark]

If you run into bugs associated with screen resolution and where you are able to click after changing your settings, a restart will do wonders, fixed it right up. My issue was already noted elsewhere.

Restarting the game has also helped get loot from boxes opened, but not rewarded for. I think this is due to a delay in the items recieved through an old tradable-skin system lagging behind.(I recall hearing of it?) Give it time, and when you start the game later they should appear in your inventory.

[76561198131496053]

i have a problem, cant se servers and if y create 1 no 1 enters, and quick game onli can play with boots... its not my antivirus or my fire wall i check it olredy... i unistal and instal and same... plz help

[Isbanan]

Originally posted by Rynax:

If you run into bugs associated with screen resolution and where you are able to click after changing your settings, a restart will do wonders, fixed it right up. My issue was already noted elsewhere.

Restarting the game has also helped get loot from boxes opened, but not rewarded for. I think this is due to a delay in the items recieved through an old tradable-skin system lagging behind.(I recall hearing of it?) Give it time, and when you start the game later they should appear in your inventory.

Thanks for letting us know, they're added tot he bug-list! :)

I also added your temp fixes to the original post.

Originally posted by t0ni.t:

i have a problem, cant se servers and if y create 1 no 1 enters, and quick game onli can play with boots... its not my antivirus or my fire wall i check it olredy... i unistal and instal and same... plz help

Sad to hear that t0ni! May I ask, what OS are you on? Windows or Linux?

[76561198131496053]

windows 10

[76561198131496053]

any ideal whats the problem? i read some people havee same problem that me

[Xpander]

Works great here on Linux, but the only problem is that audio is not rooted through pulseaudio, so i cannot control the volume levels of this application from the systems sound manager and i also cannot capture the sound with OBS recording software.
though sound works great and i can adjust the audio levels from the game settings

[Etharil]

Quick question: I'm not a Mac user myself but I have a couple friends who use one and as such would like to ask - do you have plans for a Mac version of the game?

[zlyfer]

A friend of me has the problem that when he starts the game there is an error that says "No disc inserted." When he clicks on "Continue" the game still starts but the Steam Overlay is disabled, he can't see servers, can't host a game nor join one. Also his name ingame is the name of his PC instead of his Steam name.
His OS is Windows 7 (6.1, Build 7601 with Service Pack 1)

Edit: We fixed it. Turned out that his AV (Comodo blocked Spellsworn.)
Edit2: The game now works, but the message about missing disc is still existent.

[Nickson]

I'm currently getting an error when attempting to "Quick Join".
The specific wording is: "Your Connection to the host has been lost"
Not really sure how to fix it, I suspect it has to do with giving certain permissions to the game and not certain how to do so.

[Rawr x3 connoisseur]

Now this is not a bug but I've noticed that I can't use my extra mouse buttons as key bindings for spells.
I'm not sure if that's because of a problem on my end or on yours, but I'm guessing that has just not been added yet?
If so I would be glad to see that coming in one of the coming patches :D

[Zacho]

Originally posted by Hoeftii:

Now this is not a bug but I've noticed that I can't use my extra mouse buttons as key bindings for spells.
I'm not sure if that's because of a problem on my end or on yours, but I'm guessing that has just not been added yet?
If so I would be glad to see that coming in one of the coming patches :D

You're correct, we just haven't added it yet but we're planning to.

[Distermion]

Hello. I want delete inventory. How to do it?

[Nilo]

So i just started my game and the first thing i noticed was, that is was level 0. I also couldnt equip any of my skins. What happend here?