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Thats stupid. Go to a store get a faulty TV you will most likely get directed back to the developers.
Since its not thier game, they did not code it, and did not make the dev tools for it how exactly would they do this?, or are you saying every single game for sale on steam should be supported by steam for software issues?
I will leave you to think of why this is illogical.
It was a steam update that crashed the game for basicly everybody, it was not an update from popcap, so I don't think it's unresonable to demand they at least own up to their mistake.
If i had a faulty product i would seek help from the store first then company that made it second, with the understanding the ultimate responsibility of the warranty is on the company that made it.
If my tv gets a firmware UPDATE and dies because of that then i should take it back to the store?
As far as installation goes if someone follows the guide of the company that made the product and it is wrong / causes issue guess who needs to fix that?...
And you failed to answer if you think steam should support all games on the market place when they did not make them and they dont have any of the dev tools for them, is that because your counter argument is weak and flawed?
And yes, Steam must provide basic support for their wares. And they do, via knowledge base and community support. But - how do they update the knowledge base, ever stopped to think of that? Basically by answering your support tickets.
So yes, there should be some meaningful triage on the incoming tickets that is NOT HERE right now. Even the Steam CIO or whoever admits that their support contractors look to 'minimize amount of people asking for support', not the 'maximize percent of successfully resolved support tickets'.
Steam does make updates. There are Seam overlays, DLL's, etc. Every couple of weeks there's a message saying that there are updates to *Steam*. Those have nothing to do with when an individual game has a version update from its individual developers.
Plants vs. Zombies has not had an update from its developers in YEARS. That's actually been a bone of contention in the PC community. Yet the game started producing fatal errors immediately upon completion of a *STEAM* update a month ago.
The game has no errors for anyone purchasing it through any forum other than Steam. So its not a game error. Its not an OS error. The common denominator is... STEAM. Also, the game worked for years until the very day that STEAM made an update to STEAM. Its fairly obtuse not to see the obvious pattern.
The fatal error can be resolved by adjusting a single file called... STEAM.DLL. This is a common DLL to all games. It is not Plants vs. Zombies specific. The error is therefore in STEAM.DLL. There is nothing that PopCap can do about this file.
The fact that you're so wrong, and yet insulting the people who actually understand the issue, should cause you concern.
All that said, I am a fan of Valve and Steam. I remember the pre-Steam days and this system is the best so far. But they're not perfect. This issue is theirs and I wish they'd own it. And I'll answer your pedantic question. Of course, steam is not responsible for any update to any game they sell. But they are responsible for their overlay and delivery system. And they are responsible when a change to that system breaks games for which people previously paid them.
Hope you liked it.
Well, what paradox just opened up and swallowed reality?
*Steam* was just updated. The *Steam* update just fixed the very issue caused by a previous *Steam* update. They did that by updating a *Steam* file. PopCap wasn't involved at all.
And yet, how is that possible when you've been ridiculing people about their stupid beliefs that Steam was responsible? Since you call everyone else illogical, I'll need you to explain this seeming paradox to me, because me so stupid.
I went through all of this and more. I can provide some pretty detailed documentation too. Here's my experience with their customer "support". http://steamcommunity.com/app/3590/discussions/0/451850468377026372/
Also, just because Steam broke it doesn't make Popcap any less responsible for their product. It's their responsibility to maintain working products on all platforms they choose to sell it on. The responsibility lies solely on them.