Base station error (10009) :: SteamVR Developer Hardware General Discussions

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que movida Apr 13, 2020 @ 7:42am

Base station error (10009)

Ive got a vive and im getting a blinking red light in one of the base stations and a message that wont go away that says"

https://i.imgur.com/zh6RS2T.png

"
Base station error
A base station has developed an internal problem. Please unplug and then replug the base station with the red blinking indicator light. If the condition persists, please contact the manufacturer for assisantce
"

I replugged it, but still nothing. What should i do now??

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Showing 1-15 of 16 comments

Bellis Intergalactus Apr 16, 2020 @ 1:13pm

Yeah I just got this problem as well.... Sucks... I just got the index kit a week or two ago

Bellis Intergalactus Apr 16, 2020 @ 5:00pm

Hopefully support answers my ticket soon. Really sucks.

Sand_Box_City Apr 21, 2020 @ 4:27am

i did it until step 7 and didn't flash green nor red

que movida Apr 21, 2020 @ 5:19am

I have a vive not an index tho...

Support has basically told me to suck it :(

And it sucks because i have barely have them on all this time. total playtime is probably under 50h

Last edited by que movida; Apr 21, 2020 @ 5:25am

senseless May 22, 2020 @ 2:19pm

Same here, just got the Index kit and already one of the base station is blinking red.... Not what I expected from a 1000+ euro VR kit..

rabo551 Jun 16, 2020 @ 1:08pm

Same problem for me. Playtime under 50h too. Unplug and again plug in dont work - still turn in red. But if i unpluged good one it looks like it tracking still well.

FlyPlatypus Jan 20, 2021 @ 12:57pm

I'm not sure that the procedure is adapted to the base station 2.0, it seems to me that it's for base station 1.0 on the VIVE.
I got the same issue, but by testing my station I discorvered something intersting: by changing the channel of the station, above channel 12 (higher rotor frequency) the station is detected and work well (but it's ALWAYS blinking red and have the error message). Below channel 12 it is not detected by steam VR and it's just blinking red. If someone can do something with this information...
By the way higher channel mean higher frequency which mean higher chance to damage the station, my station blinking red was on channel 16 and the one channel 1 is working fine (after about 800h of use), maybe it is not only a coïncidence...

SuperMooseKnuckle Jan 23, 2021 @ 9:10am

Just happened to me too after 1 week. Sucks...
How quickly has Valve responded? Good customer service?

que movida Jan 23, 2021 @ 10:29am

Originally posted by SuperMooseKnuckle:
Just happened to me too after 1 week. Sucks...
How quickly has Valve responded? Good customer service?

If you have index, yes. I was told mine would be replaced for free...

...until they found out i had no index, but a vive. I was told to eat a ♥♥♥♥

Bellis Intergalactus Mar 22, 2021 @ 5:25am

They sent me a new base station with no issues. I had to send them the log report and serial number and such

#10

Roronoa May 20, 2021 @ 2:12am

Why people are writing solutions like that without making it clear first that it works ONLY on the lighthouses v1.0? The files in the steamVR folder are only for 1.0, they don't work on the new type of lighthouses.

#11

Kerag Sep 10, 2021 @ 4:27am

Originally posted by Roronoa:
Why people are writing solutions like that without making it clear first that it works ONLY on the lighthouses v1.0? The files in the steamVR folder are only for 1.0, they don't work on the new type of lighthouses.

Yup...fell for it too.

But... what i did.. is did rescue flash again.
After this I took my other 2.0 base station and copied firmware from it. And flashed the red blinking one with firmware from other station. It came alive again. But still with red light. It works okay by the way. Just that red light issue. Maybe some ♥♥♥♥♥♥♥♥ transistor starts to die inside..or some other s**t that HTC loves to put inside their hardware for no serious reason...

I also fixed link box myself by removing that stupid fuse they put in there for no reason.. people have their link boxes dying frequently just because of some small static around ..and that fuse burns out right away...my link box works flawlessly half of year already.

They just overcomplicating stuff for customers.

Last edited by Kerag; Sep 10, 2021 @ 4:28am

#12