Freezing and Black screen problem.

[LMHT]

Hello all.

I have a freezing and black screen problem druing paying game.

It looks like going well at first, but freezed or blacked after few second. Only sound is working.

This problem was occured any time. I mean It happened at menu select screen, in game and even setting opption. The strange thing is game is going well only for few second when go to windows with alt-tap keys and back to game
(freeze or black scrreen -> go windows with alt-tap -> then back to game -> working well only few second -> then freeze again)

To solve this problem, I tried driver updates, reinstall, cache check, run as administrator and adjust resolution but nothing changed.

Please help and advice me to play it well!

[EllaFB]

Sorry to hear that you're having issues with our game.

You mentioned that you have changed the resolution, but have tried to play the game in windowed mode? You can launch the game in windowed mode from the launcher.

If this does not make any difference, could you tell me more about your setup, what is your operating system, graphics card model, processor, amount of RAM etc.

Let me know how it went. :)

[LMHT]

I already tried playing the game in windowed. sorry to not mentioning.

Window 10
8.00GB RAM
AMD FX(tm)-6100 Six-Core Processor
NVIDIA GeForce GTX 550Ti

Above are lists of setup.

I hope It can help you.


plus) I just found something weird. When I tried cache check about 10min ago, It mentioned 'One file has failed verification and will be retried.' then something downloaded from steam. but It has still same problem.

[EllaFB]

For some reason Steam always finds one file that it wants to validate. So there shouldn't be any issues there.

With a quick googling it seems that your setup is better that the minimum requirements. However, Trine 2 can be surprisingly demanding on your graphic card. Is there any difference between the resolutions, or does the game freeze just as quickly on all resolutions?

Do you have any devices plugged in that might cause this?

I notice that you said you have updated your drivers, have you also updated PhysX? Also sometimes other players have had to uninstall PhysX and then install it again for the game to work. You can find the latest version of PhysX through this link[www.nvidia.com]

Are you running any other programs in the background? Just in case I recommend you to close these before launching the game. It's not uncommon that antivirus or other security programs sometimes interfere with any game's files, so please check this isn't the case with Trine 2. You could just in case add Steam and the game to your security program's exceptions.

Please also see you don't have any other programs open that could interfere with the game, for example overlay programs such as Raptr or Xfire.

Unfortunately I'm out of ideas at this point. My coworker will be back on Monday, so I can ask if she has anything to add to this conversation.

Please keep in mind that if you want to take advantage of Steam's refund policy, you have to do it within 14 days of purchase and before playing the game for 2 hours.

Sorry for the inconvenience! :)

[MarjutFB]

Sending another message that yeah we'd need to know more about this to look into it. You can reply us here or email at Support[at]Frozenbyte[dot]com. Cheers!

[LMHT]

ahhh. I totally forgot this problem cuz Its totally working well on my laptop.
still not working on my desktop. anyway Im really happy with playing Trine2!
Thanks to care my problem!

[Barney Stinson]

Same problem. And after alt+tab i have this message:
---------------------------
Unhandled exception
---------------------------
Exception code: 0xc0000005
Address: 0x6761F1CD in d3dx9_38.dll:6761F000
Related modules: d3dx9_38.dll trine2_32bit.exe lua.dll KERNEL32.DLL ntdll.dll
Minidump:
F:\SteamLibrary\steamapps\common\Trine 2\log\trine2_32bit.exe_902cf0d0.dmp
Press CTRL+C to copy this message
---------------------------
ОК
---------------------------

[Ayukaizen]

Originally posted by Barney Stinson:

Same problem. And after alt+tab i have this message:
---------------------------
Unhandled exception
---------------------------
Exception code: 0xc0000005
Address: 0x6761F1CD in d3dx9_38.dll:6761F000
Related modules: d3dx9_38.dll trine2_32bit.exe lua.dll KERNEL32.DLL ntdll.dll
Minidump:
F:\SteamLibrary\steamapps\common\Trine 2\log\trine2_32bit.exe_902cf0d0.dmp
Press CTRL+C to copy this message
---------------------------
ОК
---------------------------

I also have this problem, did you find a fix yet?

[Barney Stinson]

No:(
UPD: So, i solved a problem by removing xbox inupt setting from the game folder.

[MarjutFB]

Is someone still having trouble? If you're and nothing mentioned above helped, remember to list your system specifications and tell when exactly the game crashes, or alternatively send the information to us at Support[at]Frozenbyte[dot]com. Also trying the below might be helpful.

Disable Minidump
You could also try to disable the minidump feature for the game, as it has caused trouble with other Steam games. Here is how to do this:

• Right-click Trine 2 in your Steam Library
  
• Select Properties
  
• Click "Set Launch Options"
  
• Write the following inside the text box:

  -disableMinidump

Remember to include the minus sign there as well. Also if this workaround doesn't work, I recommend undoing it.


Let me know if you have any questions or just how it goes. Cheers!

[ANTROGOR]

Originally posted by Barney Stinson:

Same problem. And after alt+tab i have this message:
---------------------------
Unhandled exception
---------------------------
Exception code: 0xc0000005
Address: 0x6761F1CD in d3dx9_38.dll:6761F000
Related modules: d3dx9_38.dll trine2_32bit.exe lua.dll KERNEL32.DLL ntdll.dll
Minidump:
F:\SteamLibrary\steamapps\common\Trine 2\log\trine2_32bit.exe_902cf0d0.dmp
Press CTRL+C to copy this message
---------------------------
ОК
---------------------------

This problem withd3dx9_38.dll may occur due to improper loading of windows or updating drivers, I recommend updating the Visual C ++ database.too you must update DirectX, as described briefly here - https://wikidll.com/microsoft/d3dx9_38-dll