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Seems like you found a place where you can't continue? Please first try if restarting the level would help. So, please do this instead of “Resume Game” from the Main Menu.
If that doesn’t help, please provide a picture or other description of the place you’re stuck at. You can also use YouTube walkthroughs to show the spot or check how the issue could be solved from them.
I’m also sorry for the inconvenience, but let me know if you have any questions. Also note that you can also email your reply at Support@Frozenbyte.com. Cheers!