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Sorry for the delay! There has been many posts to look into.
Please note that there is no online multiplayer in the original version of the Trine, it's only in Trine Enchanted Edition. If this is not the issue, please specify what happens when you try to play and I can try to help. Did you try to create the game through the Multiplayer option?
If you need help, please also mention which operating system you're using to play the game.
Fastest way to reach us is to write us at Support[at]Frozenbyte[dot]com, but we're also keeping an eye on these forums. If you email us, please link this thread to your message so we know it's you.
Cheers!