Can't buy gems

[birre]

When I purchase gems from The Settlers Online all goes fine until the authorization when store.steampowered.com open a page with either asking for the family pin or authorize.
The problem is that this page don't grab my keyboard and mouse, I can''t click or type anything in that page, I get stuck there and have to close it all.
Why dosn't steam have a way to send tickets? I sent a ticket to the game developers but they blamed Steam for it.
I guess the problem is related to the Linux desktop since it had been fixed long ago if nobody could buy gems.

[RedArcus]

you can not login webbrowser on settlers online, you did not get an account with email login or uplay account? I always use BB own flash desktop game. but i think that will not work with linux, your probwers also problews tith the old flash?

[birre]

Well, if the game is included in steam, I expect everything to work in steam.
Regarding flash, that terrible software, it's included in the package manager and I always get the latest version by the automatic update.
One problem may be that settlers did require a 32 bit version of chrome when I started, I may have done something to include another version that I now have forgot about, but things like input device grabbing must be a basic action and not depending on some version, it works in all other cases.

[BB_Saqui]

Hello there, Birre! We don't officially support the Linux OS; only Windows and Mac OSX. However, could you possibly grab a screenshot of the page where you lose keyboard/mouse control (make sure no private information is being displayed!).

Thanks!

[birre]

You don't support Linux? , I thought that is what Steam is for, it's what SteamOS is based on.
"SteamOS is a Debian-based Linux operating system by Valve Corporation and is the primary operating system for Valve's Steam Machine video game console."
I don't know how to attach it in this reply, I put the snapshot here: https://pi.virtualgate.org/bilder/steam.png
It has nothing to do with the family pin, if I turn that off, I just get stuck on the authorize page, it's the call of that page that dosn't release the keyboard, all input goes to the game behind.

[BB_Saqui]

Originally posted by birre:

You don't support Linux? , I thought that is what Steam is for, it's what SteamOS is based on.
"SteamOS is a Debian-based Linux operating system by Valve Corporation and is the primary operating system for Valve's Steam Machine video game console."
I don't know how to attach it in this reply, I put the snapshot here: https://pi.virtualgate.org/bilder/steam.png
It has nothing to do with the family pin, if I turn that off, I just get stuck on the authorize page, it's the call of that page that dosn't release the keyboard, all input goes to the game behind.

Steam and its own specific programs/tools do support Linux, but that doesn't apply to the games Steam/Vale sell on their platform. Each game supports its own number of operating systems; in this case, "The Settlers Online" only supports Windows and Mac OSX. You can see this at the bottom of the store page for "The Settlers Online" at system-requirements.

Hope that clears things up!

[birre]

Yeah, it clear something up, you will not help.
You should contact steam and tell them to remove your game from their library and explain that you can't get it to work.
If I should run the game in a browser I must create a new account and start over since my login is done via steam and seems to be stuck that way.

[76561198105744477]

same here, i cant buy gems. I cant confurm the purchase in steam

[birre]

Well, nobody will do anything about it.
They don''t even understand the question.
The support really sucks and if they don't like our money they don't get them.
I guess you also get a popup up window with a browser that don't get anything from keyboard and mouse.
It was working before so it's a regression by some other fix.
All we can hope is that someone fix another bug so it just happen to work again by an accident.