[FIXED] Fire HD10 Streaming Black Screen With Audio Force Close

[Lv99PoopMage]

I have an Amazon Kindle Fire HD 10 and downloaded the apk externally and tried to run in home streaming on it. It would start streaming, show a black screen, accept inputs from the controller, and play audio that was playing on big picture, but then would force close soon after.

Solution: Disable Hardware Encoding on Host Computer, and disable HEVC on the target tablet's settings. It doesn't matter what graphics card you have, disable hardware encoding. This will allow the stream to work correctly.

Edit 1: Hal-ium's notes

[Hal-ium]

T H A N K
Y O U
I found that I had to also disable HEVC on the tablet's end in the steam link app to get the image to appear.

Now, though, I'm only getting a display resolution of 1600x912 on the tablet end despite my desktop being 1920x1080. I've gone through and changed every resolution setting from my graphics driver options to windows to all the steam settings menus I could find and set everything to exactly 1080p but that hasn't fixed it. I bet it has something to do with the tablet being 1920x1200 rather than 1080, but I don't know how to combat that.

Either way thank you so much for the fix. Every other solution I tried and thread I read failed me but this worked immediately; you're a godsend.

[Lv99PoopMage]

Originally posted by Hal-ium:

I found that I had to also disable HEVC on the tablet's end in the steam link app to get the image to appear.

Thanks for that, Edited the original post.

Originally posted by Hal-ium:

Now, though, I'm only getting a display resolution of 1600x912 on the tablet end despite my desktop being 1920x1080. I've gone through and changed every resolution setting from my graphics driver options to windows to all the steam settings menus I could find and set everything to exactly 1080p but that hasn't fixed it. I bet it has something to do with the tablet being 1920x1200 rather than 1080, but I don't know how to combat that.

I'm finding similar problems when I tried; however I'm only running a rx460 2gb, so I started limiting it to 720p from both ends to increase streaming quality anyway. It's good information that increasing quality of gpu doesn't matter, as the target tablet is still limiting res possibilities.

On that same note, I tried forcing 1920x1200 on the host computer with no avail, still just got the black bars no matter what. I would venture to say that Valve should say the HD10 is not a supported device.

[Maxie]

how do I disable HEVC on my tablet? I'm using a fire hd 8. I still keep getting the error stopped streaming to amazon device.

[Lv99PoopMage]

Originally posted by Roland Green:

how do I disable HEVC on my tablet? I'm using a fire hd 8. I still keep getting the error stopped streaming to amazon device.

It’s in the settings in the steam link app before you start streaming