VRLink Driver encountered a fatal error: Error: Got during nvENCEncodePicture EOS with NVENCSTATUS. 5

[Matt]

I can't use my Meta Quest Pro anymore.
Evertime I want to start the Steamlink I get this error on SteamVR:

VRLink Driver encountered a fatal error: Error: Got during nvENCEncodePicture EOS with NVENCSTATUS. 5

I tried to reinstall my whole OS (Win11) but it didnt help.
My PC: Legion 5 Pro 16ACH6H (AMD Ryze 7 5800H + Nvidia RTX 3070)
What can I do?

[charlesl]

Hmm, that is a bit of a strange hardware configuration. Is there any way for you to try configuring with the integrated GPU disabled/enabled? That error typically has to do with when the NVIDIA GPU is operating in some sort of degraded mode.

[Matt]

Originally posted by charlesl:

Hmm, that is a bit of a strange hardware configuration. Is there any way for you to try configuring with the integrated GPU disabled/enabled? That error typically has to do with when the NVIDIA GPU is operating in some sort of degraded mode.

That was also my assumption, which is why I tried a lot of things. Different modes on that Notebook, disable the integrated GPU, reinstalling the drivers, reinstalling the OS.. Nothing helped.

[charlesl]

We are ordering one of those laptops and hope to test it out sometime in the next week or two.

[charlesl]

@Matt - we just got one in-house for testing. Initial tests show that it works for us. But, there are a variety of things that could be different. Could you make a more complete catalog of your BIOS(EFI) / Windows setting, as well as any versions of the NVIDIA driver and BIOS(EFI) version your laptop is running?

Additionally, what OOBE steps have you taken, others with your laptop report that disabling the Lenovo Network Boost fixes things.

I recommend opening a ticket with support and asking them to assign it to me as well as posting the ticket code here to this channel, in case that falls through.

[charlesl]

We have been finding absolutely bizarre issues when their Network Boost is enabled. If you wish to play Steam Link VR, at this time, I strongly recommend:
1. Disabling Network Boost
2. Rebooting
3. Making sure Network Boost stayed off (Because it didn't during one of our tests)

[Matt]

@charlesl Thank you so much for your effort. I may have forgotten a small detail.

In the first step, I installed a fresh Windows 11 and I used Microsoft's Media Creator. Afterwards I installed the drivers via Lenovo Vantage. Since that didn't work, I downloaded Windows from Lenovo and used it to reset the entire hard drive to its factory state.

My guess is that some drivers are not cooperating with Steam and Steam is not able to use the graphics card to its full extent.

Otherwise I will collect all relevant data and post it. And of course also open a ticket.

Edit: Reference number is HT-P4GW-PH2Y-3884
Edit2: Bios Version is PF2MQ1EL
Edit3: I am not able to attach the system report because it only supports only pictures and text. Yes, a TXT should be a text...
Edit4: Windows 11 Home, 23H2 22631.3447

[Matt]

I gave up. Nothing helped so I changed the PC

[SlimeMite]

I had the same Issue with my Legion 5 15ACH6H (AMD Ryzen 5 5600H + Nvidia RTX 3060)
Starting Steam Link showed this error: "the vrlink driver encountered a fatal error: Error: Failed nvEncEncoderPicture. Errorcode: 5"

The problem was a BIOS Update, (specifically gkcn64ww I think). Downgrading to gkcn60ww fixed it.

Here's someone talking about it on StackOverflow

[jesus124899]

pienso que esto de las metaquest es solo una estafa mas no importa la pc solo funciona un tiempo y despues se colapsa que estafa por parte de steam y de meta y que los usuarios tengan que arreglarlo entre ellos me parece la mayor estafa

[BigUfo]

I have found the solution to the problem. If you are using a Legion 5 Pro 16ACH6H, you need to downgrade the current BIOS version from GKCN65WW to GKCN60WW.

A subsequent problem, however, was that Windows automatically updated the version again after every restart. That needs to be disabled.

You can find a guide for this in the YouTube video Link

Here the BIOS Version GKCN60WW Link [download.lenovo.com]