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Hardware encoding/decoding is when the GPU encodes the frame into H264 using dedicated hardware. The CPU's only job is to then transfer that frame over the network. This usually results in magnitudes better performance although the quality and compatibility of the encoders do come into question.
Essentially it comes down to this-
Pros :
Much faster encode times resulting in overall MUCH smoother experience.
Negligable CPU usage prevents streaming from slowing down your gaming experience overall
Cons :
Not compatible with all games
In some games the GPU hardware encoders result in blocky and inconsistent images (this is getting better)
AMD currently has some issues with hardware encoding that from what I understand make it unusable for quite a few people compared to nvidia HW encoding. (this is also getting better)
So to sum it up. You want to turn hardware encoding and decoding ON unless you run into issues that force you to turn it off. Even then you will most likely want to work through or around those issues instead of staying on software.