Sound issue

[Yarchonis Marfedelom]

So I'm having a issue with steam link where it produces no sound period. The steam link main menu has sound but the moment I begin to stream from my pc to steam link there's no sound from anything. My pc is muting the speakers like it is suppose to do so it can be enabled but still no sound. I've done the power cycle fix, the change device fix, and audio streaming fix. None of these have worked at all for me. If anyone can please help it would be much appreciated.

[_I_]

check windows audio settings after you begin streaming
for win10 steam will add a streaming audio that you need to change it to

[Yarchonis Marfedelom]

I'm on Windows 7 and I stated I already did the audio streaming fix which is what both of you are stating.

[Yarchonis Marfedelom]

I'm not being snide or rude, I was just reiterating something that I had said I had done in the original post. Also I use to use the steam link all the time and had no issues with it previously. I stopped using it for a few months however and then yesterday finally turned it on again and was having this issue.

[Yarchonis Marfedelom]

The device it has set to when its streaming is my speakers as the default device, just when steam link begins streaming it auto mutes the speakers itself. Thats something it has always done even when it was working properly. Obviously if I unmute the speakers then sound comes through the speakers, not the tv still. I've changed the default device already too as one of the 3 fixes they've given for the steam link sound in the support page is to do this and that doesn't work either.

[_I_]

win 7 does not use streaming speakers
steam client mutes the host pc speakers and grabs the audio

check windows mixer
make sure 'steam client bootstrapper' volume is turned up all the way

[Yarchonis Marfedelom]

Also sorry if I sounded rude earlier. I'm assuming when you say windows mixer you mean the volume mixer for when you just want to adjust the volume of all the different applications. If that's the case then there isn't one that is called steam client bootstrapper in the list of applications.

[Yarchonis Marfedelom]

Yeah steam gets muted when the system starts streaming, if I unmute it it merely comes through the speakers and not the tv.

[Yarchonis Marfedelom]

I believe its just straight to the tv, it uses local internet to do it as my tv is elsewhere and of course I don't have a HDMI that long to connect the pc to the tv itself.

I have checked that already in the steam link main menu too and it is enabled. I even tried disabling it and re-enabling it in hopes that it would fix it but it did not.

[Yarchonis Marfedelom]

It is the physical hardware one.

[Yarchonis Marfedelom]

It is indeed on build 711, however last night I did try to factory reset it and see if that would fix it and it did not. I am opted into the steam client beta but thats on my pc not the link. Its just weird that this is all of a sudden now a issue. I've had this link for a few years and never had issues with it before. I merely stopped using it last April and then tried to use it finally the other day and this was the issue. Inbetween that time frame nothing has changed on my pc other than steam itself just updating.

[thorax2]

Gonna resurrect this thread as I am now encountering the same problem as the OP, but with a few differences. Here's the total rundown on the issue:

- Hardware Steam Link purchased in 2016 and working fine up until a week ago.
- Sound in main Link menu is OK, but the host's sound after initiating streaming is off and can't be turned on. No sound in the "Big Picture" menu, no sound in games.
- Checked the host computer's mixer: The speakers were set to Steam Streaming Speakers, the volume was set to max, yet no sound.
- The host's and the Link's sound settings were set to stream sound.
- The TV was not muted and sound was set more than high enough to normally hear something.

And now, here's the kicker: The problem started when I tried launching GTA V on the Steam Link after not playing for many years. The game loaded a new Rockstar Games launcher I had never seen before, and the sound was cut off starting from there.

Fixes I have tried:

- Turn off and on all devices (Host PC, Steam Link, TV) and all in various orders, sometimes only one device at a time, sometimes everything at once. No results.
- Fiddle with the mixer on my host PC (mute and unmute the Steam Streaming speakers, use the speaker's TEST function, switch to an incorrect speaker and then back to the Steam one). No results.
- Unpair and repair the Link and the host PC. No results.

As I'm writing this I realise that I have not tried to stream from another host PC yet. I'm guessing that the issue is with my host PC, but this test would confirm that. I'll try it tomorrow and repost here with the result.

Still, if anybody has any ideas, I'm keen on reading them!

[_I_]

also check the link settings
link menu -> settings -> streaming -> advanced
make sure audio is ticked

[thorax2]

So, I tried streaming from another host and the issue was still there, meaning the problem was with the Steam Link, not the host PCs.

I checked the advanced streaming settings and audio was ticked.

I decided to perform a factory reset of the Steam Link. That fixed the issue. Had to spend some time reapplying updates though, but hey, at least I got my audio back!

[_I_]

sometimes the volume gets muted, on the links side
there is a key/combo to bring up the control
i think default is to hold esc after you begin streaming, then you can mouse to bring it up

[thorax2]

Originally posted by _I_:

sometimes the volume gets muted, on the links side
there is a key/combo to bring up the control
i think default is to hold esc after you begin streaming, then you can mouse to bring it up

Ah! Good to know. If I ever have this problem again I'll be sure to try that.