If you have technical issues with the game!

[Segoaban_Daedalic]

Please note that we can only offer limited technical support and assistance on the forum here.

My computer has problems with your games. Help me!

For technical support refer to our support site which is kept up-to-date with the latest or recent known issues, solutions and workarounds.

http://www.daedalicsupport.com/en/

Some known issues have a workaround or have been solved already, so please use either this forum or our official forum ( forum.daedalic.de ) as a source of information.
Also, there are many experienced players that have played our games and can help out with certain issues.

Is there anything I can do to speed up the support process here?

Well, yes, there are things that are invaluable to know:
Your operating system.
A brief description of the issue.
Where you purchased the game.

If you want to contact us directly, use the support form on our website: http://www.daedalicsupport.com/en/support-formular/ )

Some files which we usually need at some point in the support process:
A dxdiag file (Windows)
To generate this, please press the Windows + R key simultaneously, then enter "dxdiag" and click on "Save all information" in the following window.

Thank you so much for your on-going support!

Take care,
Your Daedalic Entertainment Community Team

[rugunac]

This game used to work flawlessly a couple of months ago, but then something (?) happened and it refuses to run! I used to play on Linux.Clicking "play" and nothing happens. I didn't change anything in my configuration. Also, I tried to run this under Windows 10 (with drivers and stuff) on same machine, and no, it still doesn't work anymore there, either.

Before anyone asks, I checked for integrity for files. Actually some time later I fresh-installed Linux Mint and downloaded Steam and this game from zero and it still doesn't run.
Disabled Steam Cloud, deleted Appdata folders, removed movie from config.ini, tried some launch commands, etc no work.
It just used to work, and now it's like it's dead! :(

CPU: AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx × 4
GPU: Advanced Micro Devices, Inc. [AMD/ATI] Picasso
Linux: 5.4.0-66-generic
Windows: 10.0.19042.804

[Gugglegum [RUS]]

Originally posted by usayan:

This game used to work flawlessly a couple of months ago, but then something (?) happened and it refuses to run! I used to play on Linux.Clicking "play" and nothing happens. I didn't change anything in my configuration. Also, I tried to run this under Windows 10 (with drivers and stuff) on same machine, and no, it still doesn't work anymore there, either.

I guess you run under Linux using some kind of emulation? Not sure about Linux, but try specify compatibility with older version of Windows (Windows 7 maybe) in properties of EXE-file of this game. I don't have this issue, but this solution helped me several times with other games with the same symptoms.

[rugunac]

Originally posted by Gugglegum:

Originally posted by usayan:

This game used to work flawlessly a couple of months ago, but then something (?) happened and it refuses to run! I used to play on Linux.Clicking "play" and nothing happens. I didn't change anything in my configuration. Also, I tried to run this under Windows 10 (with drivers and stuff) on same machine, and no, it still doesn't work anymore there, either.

I guess you run under Linux using some kind of emulation? Not sure about Linux, but try specify compatibility with older version of Windows (Windows 7 maybe) in properties of EXE-file of this game. I don't have this issue, but this solution helped me several times with other games with the same symptoms.

Hello, thanks for reply.
It's not an emulation. It's actually a translation. Called Proton (Wine for Steam). I tried different versions of it. Either it won't start or crashes just after loading main menu (while loading some workshop items, maybe?). It sucks that I cannot play this anymore :c My curse of 2021, i guess

[Gugglegum [RUS]]

Originally posted by usayan:

It's not an emulation. It's actually a translation. Called Proton (Wine for Steam). I tried different versions of it. Either it won't start or crashes just after loading main menu (while loading some workshop items, maybe?). It sucks that I cannot play this anymore :c My curse of 2021, i guess

So have you tried it in Windows 10 and setting compatibility mode to "Windows 7"?

[rugunac]

Originally posted by Gugglegum:

Originally posted by usayan:

It's not an emulation. It's actually a translation. Called Proton (Wine for Steam). I tried different versions of it. Either it won't start or crashes just after loading main menu (while loading some workshop items, maybe?). It sucks that I cannot play this anymore :c My curse of 2021, i guess

So have you tried it in Windows 10 and setting compatibility mode to "Windows 7"?

Yes, i tried it, although I do not prefer Windows 10. Tried Windows 7, 8, service packs etc. Is it possible i am hardware-banned because of playing on Linux? Or some network configuration is broken so game client cannot connect to steam cloud or client or something else?
I used to chill playing this game... Now it's just heartbraking :c

[Gugglegum [RUS]]

Originally posted by usayan:

Is it possible i am hardware-banned because of playing on Linux? Or some network configuration is broken so game client cannot connect to steam cloud or client or something else?

Sorry. I don't know about hardware ban. I'm not the developer. So the problem is more complex. I suspect that it may be somehow related to your local config or cloud settings. Try to play this game on some clean OS install or VM or try to login into Steam on PC of your friend and try launch this game.

[monstoor]

Originally posted by usayan:

Actually some time later I fresh-installed Linux Mint and downloaded Steam and this game from zero and it still doesn't run.
Disabled Steam Cloud, deleted Appdata folders, removed movie from config.ini, tried some launch commands, etc no work.
It just used to work, and now it's like it's dead! :(

CPU: AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx × 4
GPU: Advanced Micro Devices, Inc. [AMD/ATI] Picasso
Linux: 5.4.0-66-generic
Windows: 10.0.19042.804

With regard to Linux, you can check the ProtonDB[www.protondb.com] for some tips.

Also might want to consider upgrading your kernel as 5.4 is getting a bit long in the tooth!

[rugunac]

Thanks for your replies! I appreciate your time and effort to help me and solve this.

Originally posted by Gugglegum:

Originally posted by usayan:

(...)

Sorry. I don't know about hardware ban. I'm not the developer. So the problem is more complex. I suspect that it may be somehow related to your local config or cloud settings. Try to play this game on some clean OS install or VM or try to login into Steam on PC of your friend and try launch this game.

I disabled Steam Cloud option in client, also unsubbed from Workshop (which I never subbed anything), but, no. But I will try my luck using some other networks I could try a DNS or VPN service. I doubt that's the issue but who knows.

Originally posted by monstoor:

Originally posted by usayan:

(...)

With regard to Linux, you can check the ProtonDB[www.protondb.com] for some tips.

Also might want to consider upgrading your kernel as 5.4 is getting a bit long in the tooth!

Thanks, I already checked ProtonDB multiple times. Since I started playing, there are no new reviews or tricks posted. I mean I already edited cm3.ini and tried every launch option mentioned there. Vapor Dosh's report there kinda tells what I am experiencing, but this report was there while I was able to play, too.
Then I upgraded to newer kernel! 5.8.0-44-generic and boom the game launched. :) I needed to disable startupmovie but that was expected. Game was working fine except weird aspect ratio, then I tried my native res (Full screen, 1920×1080) and game crashed. Now it refuses to start, just crashes after 1-2 seconds. I think resolution is another issue. I will look for options to change resolution but I have no idea how to do it without launching the game.

So my options are...
Game doesn't want me to play? Or game is playing me?

[monstoor]

Originally posted by usayan:

So my options are...
Game doesn't want me to play? Or game is playing me?

This I cannot answer, however I have just managed to get the game to fire up using Proton-6.1-GE-2[github.com], with no modifications to the .ini file.

Maybe this will help you?

[Honza1973]

I didnt notice any error, but always exiting game error is recorded. I know it is not big issue, just reliability of my system is basicaly 0 after few game sessions.
APPCRASH
cm3.exe
Code of exception c0000005
shift of exception 0000000000163404
system 10.0.19042.2.0.0.768.101
Latest all up to date

Ryzen 3700X, 1070ti

Changed compatibility to win7 but still same

Thank you for any advice

EDIT now it crashed ingame, BEX64. It is to me bit familiar. Pitty
EDIT realized this is only game when i run it and then checking integrity of files it always found 1 file that cannot be properly and downloaded again. It is happening all the time and probably source of problems on exit. Probably it is that software redistributables...

[XanderDeDevil]

Bought this game, installed fine on PC, won't run.
Logged in to second PC, now content servers unreachable.
not having much luck

[wockhardt ((GTBSG)) ((DGSBE))]

my game starts loading at start then quikley crashes

[stahlhart]

Game runs fine here (Windows 10), but throws an event 1000 error upon exiting to the desktop:

cm3.exe
0.0.0.0
5b07cda4
cm3.exe
0.0.0.0
5b07cda4
c0000005
0000000000163404
35d0
01d72ef254c14079
D:\Program Files (x86)\Steam\steamapps\common\CM3\cm3.exe
D:\Program Files (x86)\Steam\steamapps\common\CM3\cm3.exe
293c4bc7-5fcf-48bf-bf15-7eb15d0afc3f

[｜𝓓𝓮𝓶𝓸𝓷丶柠檬]

I tried to upload some parts and machines I made in the game to the steam creative workshop, but the upload failed all the time. I can click on the steam creative workshop to subscribe, or delete the failed upload file in the creative workshop , But it just can't upload, I want to ask what is going on

[Boxwood]

Greetings!
I have trouble finding the part editor. I have seen the tutorial video and appearently I should see it when selecting a default part or in the part selection but for me it is not there unfortunately. Is there a way to fix this or perhaps a different way to enter the editor that I have not found yet?