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You'll want to send them your computer specs when you message them. To do that you can go to 'Start' and search for dxDiag. Run this program. It should give you a window that looks like this: https://wayforward.com/wp-content/uploads/2015/01/dxDiag.jpg
Please send them the information you find in these sections. You can download it as a txt file or send a screenshot.
Please send them the information you find in these sections. You can download it as a txt file or send a screenshot.
Same problem dude.