How to fix the Dx11 error on Intel HD graphics card

[Godlyluak]

I don't understand why it gives me the DX11 error. I've watched a ton of youtube videos and made sure my specs could run the game, but it still gives me the error as soon as I load up the game.

[Doddery]

well if you did you wouldnt be having that error

[Sharingan Warrior]

Hi, welcome to this forum.

Could you post the specs of your PC? and which version of windows do you have?
Also add the info of your graphic card.

[PLUMBER]

I have no clue what the Dx11 error is, I just know the textures are glitchy and cover up the whole character when in a fight, and any moves where there's an explosion it's just a blank purple texture, nothing more. Help?

[Sharingan Warrior]

Originally posted by Shrekinator666:

I have no clue what the Dx11 error is, I just know the textures are glitchy and cover up the whole character when in a fight, and any moves where there's an explosion it's just a blank purple texture, nothing more. Help?

Ok, you should update your graphic driver cuz it might causing this issue but if that doesnt work then try to verify the cache of the local files, that should fix it.

Good luck :)

[PLUMBER]

Thanks, I'll try that.

[Godlyluak]

Manufacturer: Gateway

Model: DX4860

Processor: Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz 3.30GHz

Installed Memory (Ram) 6.00GB

System Type : 64-bit Operating System, x64-based processor

No pen or touch available for display

My computer is windows 10 and I made sure i have the latest version of directx and my graphics card has the latest update/upgrade

[Sharingan Warrior]

Originally posted by GodlyLuak:

Manufacturer: Gateway

Model: DX4860

Processor: Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz 3.30GHz

Installed Memory (Ram) 6.00GB

System Type : 64-bit Operating System, x64-based processor

No pen or touch available for display

My computer is windows 10 and I made sure i have the latest version of directx and my graphics card has the latest update/upgrade

Ok, but i need your graphic card model to know if it can run this game.

[Godlyluak]

Like, what it is? Cuz it's intel(R) HD graphics

[Godlyluak]

Name: Intel(R) HD Graphics

Manufacturer: Intel Corporation

Chip Type: Intel(R) HD Graphics Family

DAC Type: Internal

Device Type: Full Device Display

Approx. Total Memory: 1664MB

Current Display Mode: 1440 x 900 (32bit) (60Hz)

Monitor: Dell SE198WFP(Analog)

DirectDraw Acceleration: Enabled

Direct3D Acceleration:Enabled

AGP Texture Acceleration: Enabled

-------------------------------------------------------------Drivers----------------------------------------------------------------

Main Driver: igdumd64.dll,igd10umd64.dll,igd10

Version: 9.17.10.4229

Date:5/27/2015

WHQL Logo'd: Yes

Feature Levels: 10.1, 10.0 ,9.3, 9.2, 9.1

Driver Model: WDDM 1.2


This is all the info I could find, I don't know if you need more or if it's correct

[Hayatemaru]

He's running a 2nd gen Intel HD APU. I'm not sure if that supports DX11.
Edit: Nevermind, it supports DX11. I just checked the release date.

[Hayatemaru]

If your game is in fullscreen, try changing it to windowed. If it's in windowed, try changing it to fullscreen. Also try disabling and enabling Vsync and FXAA.

You can find these options in the config.ini file under:
C:/Program Files (x86)/Steam/steamapps/common/Naruto Shippuden: Ultimate Ninja Storm 4

[Sharingan Warrior]

Originally posted by GodlyLuak:

Like, what it is? Cuz it's intel(R) HD graphics

Just follow this video to know how to get your graphic card model info :

http://www.youtube.com/watch?v=j-P3xsucpxU

Copy the info beneath "Adapter information" that appears in your PC, specially the "Adapter String" line.

With that i can confirm if your PC can run this game or not.

Cuz by the other info you posted before it looks like you have an intel HD 2000/3000 and none of those video cards support Directx11.

Good luck :)

[Godlyluak]

That video is for figuring out how to find it on windows 7, i'm on windows 10

[Sharingan Warrior]

Originally posted by GodlyLuak:

That video is for figuring out how to find it on windows 7, i'm on windows 10

Ok, then check out this tutorial for windows 10 users :

http://www.youtube.com/watch?v=GIggVlNZI3Y

Post the info of your graphic card ASAP.

[Godlyluak]

Chip Type: Intel(R) HD Graphics Family

DAC type: Internal

Adapter String: Intel(R) HD Graphics 2000

Bios Information: Intel Video BIOS

Total Available Graphics Memory: 1664MB\

Dedicated Video Memory: 32MB

System Video Memory: 0MB

Shared System Memory: 1632MB

Processor: Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz 3.30GHz