Troubleshooting - READ THIS FIRST!

[Harebrained Schemes]

For Shadowrun: Hong Kong

If you are experiencing issues launching the application, starting a new game, loading save game files, or anything else that prevents the game from properly functioning, please try the below steps first. If none of these steps solve the issue, please report the issue to us via the instructions at the bottom of this post.

Basic Troubleshooting

Magic “Catch All”: Verify Shadowrun: Hong Kong

• Exit and re-open Steam
  
• Open Steam to the Game Library
  
• Right/Cmd click on Shadowrun: Hong Kong
  
• Click on “Properties”
  
• Select the “Local Files” tab
  
• Press the “Verify Integrity of Game Cache…” button
  
• Launch Shadowrun: Hong Kong

How to uninstall/reinstall Shadowrun: Hong Kong

• Exit and re-open Steam
  
• Open Steam to the Game Library
  
• Right/Cmd click on Shadowrun: Hong Kong
  
• Click on “Delete Local Content…”
  
• Wait for uninstall to finish
  
• Click on “Install”
  
• Launch Shadowrun: Hong Kong

How to clear UGC from Shadowrun: Hong Kong

• Exit and re-open Steam
  
• Open the Steam workshop under Shadowrun: Hong Kong
  
• Click on “Subscribed Items”
  
• Click on “Unsubscribe” on each item listed
  
• Locate any previously downloaded UGC files http://shadowrun.gamepedia.com/Game_File_Locations
  
• Delete any UGC files found in previous steps
  
• Verify Shadowrun: Hong Kong
  
• Launch Shadowrun: Hong Kong
  
• Open the NEW GAME menu and verify that “Shadowrun: Hong Kong” is displayed in yellow with a star next to it. If this is not the case, there is still more UGC you will need to find and delete.

Advanced Troubleshooting

How to enable Steam sync

• Exit and re-open Steam
  
• Open Steam to the Game Library
  
• Click on Steam in the upper left corner of Steam
  
• Select "Settings"
  
• Switch to the "Cloud" tab
  
• Make sure that the "Enable Steam Cloud synchronization for applications which support it" is checked
  
• Click on "OK"
  
• Right/Cmd click on Shadowrun: Hong Kong
  
• Click on “Properties”
  
• Select the “Updates” tab
  
• Make sure the "Enable Steam Cloud" checkbox is checked.
  
• Allow Steam to perform a sync, or attempt to force a Steam sync by Verifying Shadowrun: Hong Kong
  
• Launch Shadowrun: Hong Kong

How to resync save games

• Exit and re-open Steam
  
• Open Steam to the Game Library
  
• Right/Cmd click on Shadowrun: Hong Kong
  
• Click on “Properties”
  
• Select the “Updates” tab
  
• Make sure the "Enable Steam Cloud" checkbox is checked.
  
• Navigate to your Shadowrun: Hong Kong save game location http://shadowrun.gamepedia.com/Game_File_Locations
  
• Move all of your save game files OUT of the ".../remote/saves" folder and to a different folder (for backup purposes.)
  
• Fully quit and then restart Steam, and wait for Shadowrun: Hong Kong to finish syncing. This should re-sync all of your save game files from Steam cloud.
  
• Load your save game and then immediately use "Restart Level" from the PDA menu.

How to disable the Steam Overlay

• Exit and re-open Steam
  
• Open Steam to the Game Library
  
• Right/Cmd click on Shadowrun: Hong Kong
  
• Click on “Properties”
  
• Ensure that the"Enable the Steam Overlay..." box is unchecked.
  
• Launch Shadowrun: Hong Kong

Game starting in an unsupported resolution

• Double click the Shadowrun: Hong Kong application while holding down 'ctrl' (for Windows) or 'alt' (for Mac).
  
• This should open a configuration window where you can choose which resolution you wish to open the game at.

A patch has fixed an issue but I still see it

• Exit and re-open Steam
  
• Verify Shadowrun: Hong Kong to ensure that you have the latest patch
  
• Load your save game and then immediately use "Restart Level" from the PDA menu.
  
• If your issue persists then Rewind back to before the mission was started.
  
• If you are still encountering the issue, please report the issue (see Reporting an Issue section)

Reporting an issue

Please only report an issue if you have followed the all the basic troubleshooting steps and your issue is not resolved.

• Open Debug mode via “crtl”+”f1” or “alt”+”~”
  
• Press the “Debug” button
  
• Press the “Dump” button
  
• Fill out our Help & Support[harebrained-schemes.com] forum.
  
• Locate the “Dumpbox” folder next to the main Shadowrun: Hong Kong application ()[shadowrun.gamepedia.com]
• Attach the most recent “Capture.png”, “Console.txt”, “LogFile.txt”, and "LongAnalysis.txt" to the email

Please note that depending on the issue you are encountering it may be difficult for the Debug menu to open. If you are experiencing this please attempt to hold down the first key and repeatedly hit the second key until the command is registered.