Can't quit or save the game

[vic_vd]

When I open the menu, select "Save & Quit" and then click on Quit Menu or Exit Game nothing happens. I can of course just force quit the game but if I do that I lose all my progress. Does anyone know how I can fix this? Here's a video showing what I described above: https://www.youtube.com/watch?v=7XbGpl8AFTc&feature=youtu.be

[TehSawa]

Hello! Apologies for the delayed response to your question. Were you able to resolve the issue?
If not, can you let me know if you're playing on mac or windows please?

[MrSoup678]

I can confirm this issue. Got the game for free from Epic Store (Windows).

[MrSoup678]

This happens only with prolinged play (at least 1 hour)

[vic_vd]

Originally posted by TehSawa:

Hello! Apologies for the delayed response to your question. Were you able to resolve the issue?
If not, can you let me know if you're playing on mac or windows please?

Hey sorry for my own late reply, but I was playing on Windows. In the end I couldn't really resolve the issue so I just played the game in one sitting (which was perfectly do-able)

[Shrike]

I just had the same issue, playing on Windows with commentary on in my case. Had to alt-f4 and lost my progress. Had only been playing for about half an hour or so in my case, though in that time I did try changing the language around in case that would've broken anything.

[devnu11]

Had this issue last night. clicking on the save and quit did nothing.


Computer Information

Operating System: Windows 10 Pro 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
Processor: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
Memory: 24576MB RAM
DirectX Version: DirectX 12
Card name: Radeon RX 580 Series
Manufacturer: Advanced Micro Devices, Inc.

Game Information

Provider - Epic Games
App version - 1.0

Game Configuration

Language - English
Commentary - No Commentary
Location - Medbay area
Time played - ~1.5 hours

[TehSawa]

Hi everyone!

We've been researching this issue and found that it is most likely an issue with the cloud save data.

If you're experiencing an issue with saving on Steam try the following instructions:
From the Steam Library, right click on any game and select Properties.
Under the Update tab, the Cloud Synchronization setting can be toggled.

If you're experiencing this on the Epic Game launcher try disabling cloud save. Instructions on how to do so can be found here.

https://www.epicgames.com/help/en-US/epic-games-store-c73/launcher-support-c82/how-do-i-disable-cloud-saves-in-the-epic-games-launcher-a3601

Hope this helps resolve your issues!

Thank you,
Sarah
Producer - Fullbright