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I am using Windows 10 22h2 (I choose not update anymore since the updates after it will bring many error to my PC) and Nvidia RTX 3070 Ti Studio Driver ver 566.14 (I don't update the driver anymore because new Nvidia drivers screw lots of game)
With that setup, I don't experience any problem since the last update on 14 March 2025, I have LAV splitter and video codec installed which handles most video files.
I don't know yet what codec, compression and container the developer use for their video in this game but I have no problem with the video playback.
What the spec of your laptop ?
Does it have h264 codec and video splitter ?