"Napoleon has stopped working"- (error 0xc0000005) Not solved... still a problem...

[Creepy Guy]

The error in the title appears when the game crashes to the desktop after three turns or about 10 minutes of play. I have reinstalled the game to no avail. The software I run is Windows 7 Professional. I was recently installing a number of updates, which may have tampered with the game (if the case being how do I identify the update/software in question), as this was such an error for my Rome Total War 1 with update KB308655 now corrected.

I did not have this problem prior to my computer having a huge corrupted Windows 10 meltdown which was rectified by installing Windows 7 Professional. As I've said, perhaps a suspected Windows update is working it's mischief here, unless there is another explaination to this error. Any help will be of great service, please.

EDIT: The first link will be an instruction of what you'll need to do with the symptoms described previously. http://www.eassos.com/how-to/fix-error-code-0xc0000005.php

This next link is useful for some extra reading into the error. http://compfreakstars.blogspot.com/2011/11/0xc0000005-error-every-day-many.html

[sSs Ender]

Sounds like your running out of visual memory, RAM and or other operational necessities. When I started running out of space my game started crashing as well. The more turns you take the amount of stored inforation needed goes up more than exponentially (especially if you expose a lot of other nations in the beginning). Also this happens even more if you have a lot of saved games.

[Creepy Guy]

Not possible. I have very few saved games or even that many programmes on my computer. My Windows 7 is brand new and I have only installed a few games which the hard disk and other componants could handle. I could be misunderstanding you though. How would one free up some visual memory or clear the RAM and thus resolve the possible errors that you've suggested?

[Fast Johnny]

Just for the heck of it, try disabling the Steam overlay, that has been a problem with other games.

How much RAM do you have, I am assuming your specs are just fine, but thought I would ask. Also, what GPU are you running?

[Creepy Guy]

Still much of the same. I disabled the Steam Overlay (and the VR desktop thing underneath the overlay option). The game went silent, then it crashed. I have 4GB of RAM. How do I check the GPU? I haven't done that before.

I am telling you though. It is Windows that's messing it up here. Could I uninstall all Windows Updates and run it "barebones"? Do you reckon that would solve the problem and if so, should I do that?

[Fast Johnny]

No, I dont recommend you do that: however, if you can figure out when you started having these problems and go back to that date, find the Windows update that was just previous to that and do a system restore to just before that Windows update, that would tell you if it was a Windows Update.

To see what GPU you are using, go to Control Panel, Hardware and Sound, Devices and Printers, Device Manager, FInd the Display Adapter, Ope the tree (little arrow for the dropdown) and see what GPU or Video Card you have. RIght Click and choose Properties, look at Drivers and see when it was last updated.

Many times games will start to crap out if one hasn't updated their GPU drivers in a while....and sometimes games will crap out with new driver releases.

[Creepy Guy]

The GPU has come back as being "updated". The date stamp is 03/08/15 (08/03/15) for the AMD Radeon HD 500 series. Having also checked for updates, there isn't anything avaliable for it. The last release did not cause any problems for my computer before I had to reinstall Windows 7 due to a catastrophic failure of the registery keys.

I have also checked my system restore points which are avaliable to me. Unfortunately, the earliest one I can use is one dated for 23/12/16 (12/23/16) which are after the points from which these errors occur (and the creation of this discussion board if my memory serves me correctly).

Your help is much appreciated, especially being that it is Christmas Day too. I thank you for taking time out from your festivities to help me with this so I wish you (and All) a very Merry Christmas.

[Fast Johnny]

Merry Christmas to you too.

There are a couple of things that might make your games crash like you were saying that are Hardware related:

One would be that your GPU might be overheating and when it gets to a certain threshold, it shuts itself down. Have you recently looked in your case? Is it dusty, are the fans all working? Does the GPU smell like rotten plastic? Do you play any other graphic heavy games that crash? Some rigs have a temperature readout, temperature alarm and fan speed control in the bios. Control and monitoring of the fan speed might be all that is required. Perhaps your fan speed is set to low or the GPU is covered with dust as well as the vents to the PC causing porr ventilation. I had a very good ATI Radeon a few years back that would just shut down when it started to overheat, eventually I had to replace it. I found out it was getting too hot while playing ETW and NTW, of all games....funny how coincendental that is. Total War games use a lot of graphic card processing, even on the campaign map and my heat alarm used to go on when on the campaign map and shut down on the battle map. Look around and see how to set the bios, it should be easy enough to just type in your browser and get a simple easy way to get into the bios and check those things.

Earlier in this thread another person mentioned the RAM might not being enough, maybe it was enough, but isn't now. It might be that your RAM or a RAM stick is going bad. It operates to a certain extent, but when called upon to do the full job, it can not handle the full workload and the game needs a minimum to run, perhaps it is not meeting that minimum. There are ways to see if this is the case, which I usually have to look around to see how to do it. Memtest is a utility that is in almost every OS, look around the interweb to see if you can find a step by step easy description.

The problem might be as simple as a very dusty case or needing a new stick of RAM, which isn't very expensive. I hope your GPU is healthy.

[Creepy Guy]

Okay. I will give those things a look through. My PC was effectively out of commission for a few months while I was saving the money to purchase a Windows 7 Professional disk so it would make sense that the dust would have accumilated. As for the RAM, I will look up an inspection for it to locate signs of damage or wear. Indeed my fingers are crossed that nothing too servere has come of my GPU either.

I'll let you know how it all goes.

[LOOPENHEIMER]

Originally posted by Creepy Guy:

"Napoleon has stopped working"

If there is one thing on Earth I can assure you of and have no doubt in my mind, it is the fact that I never stop working.

[Creepy Guy]

If there is one thing on Earth I can assure you of and have no doubt in my mind, it is the fact that I never stop working. [/quote]

Ha ha ha. You glorious schmidt poster. Vive la Emperor!

Fast Johnny: No luck on any front, good sir. This is a most frustrating issue indeed.

[Fast Johnny]

Did you ever use a mod for NTW or Empire at any time? Even one as simple as music or water effects?

Ever use a mod for any TW game that is on the same hard drive?

[Creepy Guy]

All on the same hard drive and no mods. I only have mods for Rome II.

[Fast Johnny]

Are you sure you disabled the Steam overlay?

[Creepy Guy]

Yes.

[Creepy Guy]

UPDATE: I have identified an event log error code which may give some indication for a plan of action towards fixing this error! It happens to coexist in Empire also!

Napoleon: Exception code- 0xc0000005 (fault offset- 0x006ab453)
Empire: Exception code- 0xc0000005 (fault offset- 0x0075a6e6)

What are the possible fixes one will need to resolve this? It seems the end is almost in sight. Fingers crossed.