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There are multiple factors that may cause this issue, two of them mainly were ISP problem and the distance of the server to you. If you get this error I highly suggest that you contact your ISP to secure a stable connection.
Hey GM,
There are the problems for a lot of players, I guess you guys may need better location location of your sever?
Thank you for contacting Gamekiss Support!
We apologize for the inconvenience, we understand that you are having issues connecting to the game due to network malfunction.
Please be informed that the cause of the issue is unstable internet connection, to resolve this issue, please try to restart your modem/ router to refresh your connection. If you are using wireless network to connect to the game, may we advise using ethernet or cable connection instead.
We deeply apologize for the inconvenience and we also thank you for patience and continued support for the game.
If you have any other concern, please don't hesitate to contact us again.
Best regards,
GM Winter
Help me please