Ember no longer starts. Windows 10.

[MrSean]

Hi there,

As per title, game no longer starts after recent update. There are no crash messages or message popups. I have tried validating local cache and deleting options under documents/ember.

[Sufferin' Pup]

Strange, so you hit play in Steam, you see your resolution change, then it just quits back to desktop?

Can you email your ogre.log file from the game's directory to [e-mail] ?

[MrSean]

It's pretty empty.

16:10:26: Creating resource group General
16:10:26: Creating resource group Internal
16:10:26: Creating resource group Autodetect
16:10:26: SceneManagerFactory for type 'DefaultSceneManager' registered.
16:10:26: Registering ResourceManager for type Material
16:10:26: Registering ResourceManager for type Mesh
16:10:26: Registering ResourceManager for type Skeleton
16:10:26: MovableObjectFactory for type 'ParticleSystem' registered.
16:10:26: ArchiveFactory for archive type FileSystem registered.
16:10:26: ArchiveFactory for archive type Zip registered.
16:10:26: ArchiveFactory for archive type EmbeddedZip registered.
16:10:26: DDS codec registering
16:10:26: FreeImage version: 3.16.0
16:10:26: This program uses FreeImage, a free, open source image library supporting all common bitmap formats. See http://freeimage.sourceforge.net for details
16:10:26: Supported formats: bmp,ico,jpg,jif,jpeg,jpe,jng,koa,iff,lbm,mng,pbm,pbm,pcd,pcx,pgm,pgm,png,ppm,ppm,ras,tga,targa,tif,tiff,wap,wbmp,wbm,psd,cut,xbm,xpm,gif,hdr,g3,sgi,rgb,rgba,bw,exr,j2k,j2c,jp2,pfm,pct,pict,pic,3fr,arw,bay,bmq,cap,cine,cr2,crw,cs1,dc2,dcr,drf,dsc,dng,erf,fff,ia,iiq,k25,kc2,kdc,mdc,mef,mos,mrw,nef,nrw,orf,pef,ptx,pxn,qtk,raf,raw,rdc,rw2,rwl,rwz,sr2,srf,srw,sti,webp
16:10:26: Registering ResourceManager for type HighLevelGpuProgram
16:10:26: Registering ResourceManager for type Compositor
16:10:26: MovableObjectFactory for type 'Entity' registered.
16:10:26: MovableObjectFactory for type 'Light' registered.
16:10:26: MovableObjectFactory for type 'BillboardSet' registered.
16:10:26: MovableObjectFactory for type 'ManualObject' registered.
16:10:26: MovableObjectFactory for type 'BillboardChain' registered.
16:10:26: MovableObjectFactory for type 'RibbonTrail' registered.
16:10:26: Loading library .\RenderSystem_Direct3D9
16:10:26: Installing plugin: D3D9 RenderSystem
16:10:26: D3D9 : Direct3D9 Rendering Subsystem created.

[MrSean]

Essentially i hit play on steam, it says running, then nothing happens. No blinking, no screen resolution change etc etc.
After a few seconds, steam goes from running to normal status.

[Sufferin' Pup]

It is crashing while trying to create the direct3d renderer. Can try reinstalling dx9, maybe something got corrupted. The correct version is located in the game's local files directory under _CommonRedist/DirectX/Jun2010/DXSETUP.exe

If that doesn't work, reinstalling graphics drivers might help too. You never know when a dll got corrupted that only Ember uses (directx is weird!).

[MrSean]

Did both. No dice. Any other suggestions?

[Sufferin' Pup]

My only other idea is to erase and redownload, but if you verified the cache then I'm doubtful a redownload will help. Nothing changed with the startup process in this new version, so I'm quite stumped.

If redownloading doesn't help, I'd suggest contact 505's official support. They have a lot more suggestions on known reasons the game won't start than I do, I'm just a programmer on the project that hangs around these forums. Submitting a ticket on support.505games.com will get some personalized help.

[Sufferin' Pup]

I've enabled version 1.03 as a beta branch in Steam if you'd like to go back to that version and see if it works. We didn't change anything technical in 1.04, it was just feature updates, so I'd be really curious to see if 1.03 works but 1.04 doesn't.

To go back to 1.03, right click on the game in Steam and select properties, go to the Beta tab, and in the drop down select version_1.03. You may have to restart Steam for it to show up.

[MrSean]

Turns out it was because windows compatibility mode was turned on. :(
No issue with 1.04.