Minimizing or crashing on startup? Check here first!

[76561198232606944]

If you are experiencing crashing on the PC version of Zombi, we advise that you try following the steps below, and if you found other solutions that worked for you please add them, this Discussion is open to all for sharing solutions on this issue:

1. Run the game as an administrator:

a. Navigate to the game installation directory:
(Default Uplay: C:/Program Files(x86)/Ubisoft/Ubisoft Game Launcher/games/Zombi)
(Default Steam: C:/Program Files(x86)/Steam/steamapps/common/zombi/)
b. Right click Zombi.exe
c. Select “Properties”
d. Click the “Compatibility” tab.
e. Tick “Run this program as administrator”

2. Verify Files (Uplay):

a. In the Uplay client, click on Games.
b. Click on the game you wish to verify the files for.
c. Click on the down arrow to the right of Play and choose Verify files from the list.
d. Uplay will then begin the process of checking your files.
e. When the process is complete, you will be presented with the results of the scan and tell you whether or not files need to be redownloaded or not.

3. Verify Files (Steam):

a. In the Steam client click Library.
b. Right click Zombi in your games list.
c. Select “Properties”
d. Select “Local Files”
e. Click “Verify Integrity of Game Cache…”
f. Steam will then check and download any needed files.

4. Disable SLI (Nvidia):

a. Open the Nvidia Control Panel.
b. Under the 3D Settings menu.
c. Click “Set SLI Configuration”
d. Ensure “Do Not Use SLI Technology" is ticked.

5. Disable Crossfire (AMD):

a. Open Catalyst Control Center.
b. Select the “Crossfire” option.
c. Untick the “Enable Crossfire” option”

6. Disable Uplay overlay:

a. Open Uplay PC.
b. Select the cog icon in the top right.
c. Access “Settings”
d. In the “General” tab, untick “Enable in-game overlay for supported games.”

7. Disable Steam overlay:

a. Open Steam.
b. Click “Steam” in the top left.
c. Select “Settings”
d. In the “In-Game” tab untick “Enable the Steam Overlay while in-game”

8. Lowering in-game resolution:

a. In the in-game options menu please try lowering the resolution.

If these steps fail to resolve the issue, please submit a question through the support site. When doing so, please provide the list of troubleshooting steps you have tried so far, include a dxdiag and msinfo file and describe in as much detail as you can when this crash is occurring. For issues that occur in a specific place or at a specific time, you may also wish to provide your save file.

1. DxDiag:

a. Hold down the Windows key on the keyboard and press "R".
b. Type "dxdiag" and click OK.
c. Click the Save All Information button at the bottom.
d. Save the file to your Desktop with the name "dxdiag.txt".

2. MSinfo:

a. Hold down the Windows key on the keyboard and press "R".
b. Type MSINFO32
c. Click OK.
d. Click File > then Export to save the file locally on your system.

3. Where to find your save file:

a. Uplay Default location: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\<USERID>\1653

b. Steam Default location: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\<USERID>\2252

4. How to create a support ticket:

a. Go to {LINK REMOVED}https://support.ubi.com
b. Login with your Uplay account
c. Select "My Questions"
d. Click "Ask A Question"
e. Fill out the webform, attach your dxdiag and msinfo report and click "Submit"
f. Click "Submit Question" to create your ticket.

[LG82]

But... in my case: If you take in account that the game stops working only after you'r character died and your new charater tries to reach the spot where the dead one is, you'll see that this is a ingame problem, no relation to graphic drivers, Os system, etc.. We need a patch =)

[LeftPaw]

Originally posted by LG82:

But... in my case: If you take in account that the game stops working only after you'r character died and your new charater tries to reach the spot where the dead one is, you'll see that this is a ingame problem, no relation to graphic drivers, Os system, etc.. We need a patch =)

Yep, I have this happen to me, and as you say it's a bug in the game and nothing to do with drivers.

[76561198232606944]

Originally posted by LG82:

But... in my case: If you take in account that the game stops working only after you'r character died and your new charater tries to reach the spot where the dead one is, you'll see that this is a ingame problem, no relation to graphic drivers, Os system, etc.. We need a patch =)

I believe that is a different issue which also results in a crash. We are looking into that one as well.

[.ιl viKey lι.]

Originally posted by UbiChrisMANG:

...

Please explain why you are ignoring us (consumer). You hate us?

[76561198232606944]

Originally posted by .ιl viKey lι.:

Originally posted by UbiChrisMANG:

...

Please explain why you are ignoring us (consumer). You hate us?

We aren't ignoring you at all. I have no idea why you would feel this way when replying to a thread we pinned specifically addressing this issue, plus I have personally replied to several posts here in the Zombi Discussions. Further, the original post in this discussion has also been stickied on our own Ubisoft Zombi forum and we are personally responding to people with the issue there as well. Finally, the devs are looking into this even though it is suspected that it is caused by something other than Zombi (if you search Steam you will see that many people have had these types of issues for many games over the last year or two, not just Ubisoft games).

Is there a specific reason after all of this that you still feel ignored? Until the root cause of these issues is determined I am not sure what else we could do for you. I am open to suggestion though.

[Bad Whippet]

Thanks for looking into the crashes, UbiChrisMang. I''ve had a few (this game seems to be a bit wobbly). I've just been booted with a CTD right now after dying and heading off to find my poor zombified previous self (might be the same issue LG82 reported above). I haven't opened the game since, so if there is any log file that might be of use, I can send if helpful.

I'm running Win 10 on an i7 4930K with 16Gb DDR and 6Gb nvidia Titan Black. All files verified via Steam, and newest nvidia drivers (355.60).

[76561198232606944]

Originally posted by Moonwind:

Thanks for looking into the crashes, UbiChrisMang. I''ve had a few (this game seems to be a bit wobbly). I've just been booted with a CTD right now after dying and heading off to find my poor zombified previous self (might be the same issue LG82 reported above). I haven't opened the game since, so if there is any log file that might be of use, I can send if helpful.

I'm running Win 10 on an i7 4930K with 16Gb DDR and 6Gb nvidia Titan Black. All files verified via Steam, and newest nvidia drivers (355.60).

Awesome for you to offer! I think the devs already received some files from others and have what they need to further explore the isusue. I'll check in with them (I'm just a Communtiy Rep not a dev) and see if they need one, if so I'll find out which one and hit you back. For now I can tell you that is indeed on ther radar, the various reps on different forums have been keeping them informed of issues we are seing posted.

[Brynjar Mar]

When I launch the game the screen goes black and it gets minimized, whenever I open the tab again I get a breaf 1-2 secounds of sound and then it minimizes again. I've tried everything above but still nothing works damnit. I wan't to play this so bad

[.ιl viKey lι.]

Originally posted by UbiChrisMANG:

... Is there a specific reason after all of this that you still feel ignored? Until the root cause of these issues is determined I am not sure what else we could do for you. I am open to suggestion though.

Yes. The question is, why do you ignore the buyers requirement of this and other games ubisoft remove uplay of the games that he did not create discomfort during the game? Uplay is useless, from him one problems. The forums Ubisoft all posts with these requirements immediately erased. So just answer why you are ignoring consumers?

[Skaldy]

for nvidia optimus players, recent patch and hooking up the game manually to video card cured my problem

[Heisenbourg]

My game continually minimised because Creative Cloud launcher was running. I recommend using this tool to tell what's causing Zombi to minimize http://www.adminscope.com/downloads/window-focus-logger-gui/

[Brynjar Mar]

I figured it out.... I figured out how to play the game..... It's irritating because it has to be done every time I launch the game but... It's done :,)

[Shubaka]

i cant open uplay and cant open the game :) why ??

[76561198232606944]

Originally posted by .ιl viKey lι.:

Originally posted by UbiChrisMANG:

... Is there a specific reason after all of this that you still feel ignored? Until the root cause of these issues is determined I am not sure what else we could do for you. I am open to suggestion though.

Yes. The question is, why do you ignore the buyers requirement of this and other games ubisoft remove uplay of the games that he did not create discomfort during the game? Uplay is useless, from him one problems. The forums Ubisoft all posts with these requirements immediately erased. So just answer why you are ignoring consumers? :EXPLODARAMA:

Is there a way you could reword this? I am having some trouble following what you are saying. it does sound like whatever you are talking about is far removed from the subject matter of THIS Discussion though, this Discussion is for the minimizing/crashing issue so many are having.

Are you saying we are deleting Discussions from the Steam board here? As far as I know no Ubisoft staff person here, myself included, has deleted any threads about uPlay. Steam has it's own team of moderators too, maybe something got deleted we don't know about, but I assure you we are not deleting uPlay threads here.

Many threads of the exact same subject matter including similar subject lines have recently been merged into one bigger thread but that is because a lot of people are overwhelming the Discussion board with many separate Discussions on the exact same thing. We have been asked by some other subscribers of this Discussion board to do something about the overwhelming number of them so merging them was a way to leave them on the Discussions and give people their freedom of speech while at the same time making it easier for others to find Discussions spefic to their own needs.

If that is not what you are asking about I need clearer information from you as to the exact nature of your concern.

And who is "he" and "him" that you refer to? I feel like I missed a discussion you did not link me to, so I am lost as to what all the details are.

As for uPlay, I know some do not like it but there is loads of emails to us from people who do and feedback from other areas praising it, there are many more people we hear from that do like it and use it's features than complain about it. We and those people certainly don't find uPlay useless. The millions of free downloads uPlay users have enjoyed just for playing our games attests to the fact that plenty do in fact find it very useful. You may not find uPlay rewards useful but someone else may enjoy a free level for their game or some other reward every now and then.

[76561198232606944]

Originally posted by Brynjar Mar:

I figured it out.... I figured out how to play the game..... It's irritating because it has to be done every time I launch the game but... It's done :,)

I'm sorry it has to be done every time but I'm glad you found something that worked for you! Would you mind sharing what worked for the possible benefit of others? So far it seems no 1 solution works for everyone and some haven't found one yet so I'd love it if everyone kept this Discussion growing with everything that worked for them. I hope we can someday find a permanent one-for-all solution but for now the more sugestions the merrier!