Game is not working

[Neeru94]

Help! I really don't know what to do. I played the demo a few weeks ago and decided to buy the game. So I erased the demo and purchased the game. However it didn't work even once. I can only set the settings, click on Play! and nothing but a black screen appears. I searched in the internet and in this forum (I even asked for help in another discussion). I wrote to the support-team. (Yes they answered, but they were not really helpful, since all they could do were sending me the link to a page with a guideline that I already tried out several times)
So today I gave back the game. With no hope left. But then I read that you needed to have the demo run before purchasing the game, so I thought, maybe that's the reason why it doesn't work. So I reinstalled the demo and tried to play it again. Everything worked fine, just like the last time. I took the decision to give it another try, so I bought the game again. Same problem. Nothing changed. I only get a black screen.
My computer should be working fine with the system. I don't know what I should do. This is all really frustrating. Why is the demo working, but not the game itself?

[house-special curry]

Huh. That's a shame.

The only thing I can think of that might make a difference is an online connection. Nameless, I believe, needs to quickly check in with the server to boot up (as well as per chapter/load). The demo might not have that requirement. It's an anti-piracy measure.

Also, if you've a firewall or anti-virus running, make sure it's not stopping the game from working due to this.

I... really, really hope this helps!

[Neeru94]

hm :( No, I already looked that up.The game is not getting blocked by anything. It's really weird.
I started from the beginning once again. This time I didn't delete the demo. However, no I can't play the demo anymore and the game itselfis the same as always. I get to choose the setting and after clicking on "play", black screen.

I use a Lenovo G500
Windows 7 Home Premium
Intel(R) Core (TM) i5-3230M
8GB RAM
AMD Radeon Graphics

[stargazer6.0]

I've been having the same problem. Except, mine goes to a black screen every ten minutes. I read somewhere that it is because of the update?

[Neeru94]

I don't know. I only know that the cheritz-support-team seems to get annoyed by my mails (I'm sending questions and possibilities why it's not working). The last three mails they only spoke about refunding the game. In the last mail they didn't even bother answering my question anymore but just suggested to refund it.

There hardly had been a game that I wanted to play that badly. I would really wish for someone who would take me seriously and help to make the game working.

[defunct profile]

Do you have any other Cheritz games for steam (such as Dandelion) which you can try to run? Try that. Do you have another computer you can install the game on and try to run it? Try that too.

It could possibly be related to your steam client. I know I haven't updated my client in months (hehe so terrible) and my game runs fine, even though I bought it around the same time as you.

Make sure you're not running the beta client, as well.

I'm not a computer magician, but here are the next things I would try if I were in this situation:

Try running the game from your computer rather than via the steam client. It's a stretch but worth trying I guess. Go to your Steam program folder (From the hard drive (C:, D: whatever), find the Steam folder, then steamapps, common, Nameless and find the Nameless application file and double click that to run.

You can also try right-clicking that application and going into properties, then Compatibility, then checking the box labelled "Run this program as an administrator." Save the settings and try running it again. There is also a compatibility mode but I don't think this is an OS compatibility issue, but you can try messing with that too if you want.

Make sure no unnecessary programs are running at the same time, in case it's some kind of conflict with another program. If you want to be really thorough, you can use selective startup to temporarily halt all unnecessary programs from even starting on a reboot. To do that you run or search from the windows menu "msconfig" and it'll open System Configuration, go to the Services tab, check the box "Hide all Microsoft Services" and then Disable All. I've never done this for a game, lol, only for other troubleshooting. But if it doesn't help you can just open this again and re-enable everything and reboot.

Make sure all your stuff is up-to-date. Not just steam and the game, but other things too like video card drivers, Java, Adobe, like everything. Again, not a computer magician, so idk which of these, if any, would affect it. But just make sure everything you can think of is up-to-date. XD Install those Windows updates everyone leaves backlogged forever. Some of them will be compatibility-related as programs are updated for newer OSes.

I hate to mention this, but if you have ever cracked a Cheritz game (I'm not sure this is even possible but there are a lot of magicians out there) remove all traces of that from your computer.

And just to reiterate what was said before, you need a persistent internet connection for these games. I think. Temporarily disable all firewalls and anti-virus programs to ensure they aren't interfering. Sometimes old/outdated antivirus programs will even think a game .exe is a virus. Don't leave this stuff disabled; do it for troubleshooting purposes only.

[Neeru94]

Ok...Now I really did everything...EVERYTHING...I even let my brother try to run it on his gaming pc and it's the same for him.We did everything and it's still not working.

[snackoos]

Hi there. I looked for your error in Korean and found some advice. One person suggested that you delete the 'Users' folder from the Nameless folder before starting the game. This apparently fixes the black screen issue in some cases. I hope that helps!

[ruelle3683]

its been over a decade since this thread started but why is it still unresolved until now huhuhu

[Sugar Banana 0 Coco]

Yeah same here, hate reviving this thread. Today just wanted to start the game and boom black screen. I tried every possible fixes tbh, nothing worked.

[HelenaBCarv]

I tried everything, and my black screen won't go away either. Tho it's kinda nice to know that there's other people still trying to play this game. It always feels like no one knows about it.

[Sugar Banana 0 Coco]

Originally posted by HelenaBCarv:

I tried everything, and my black screen won't go away either. Tho it's kinda nice to know that there's other people still trying to play this game. It always feels like no one knows about it.

It's okay for me now. I wrote to chertiz they said the servers were down during the weekend and thats what was causing the issue.

[JACK]

Originally posted by defunct profile:

I'm not a computer magician, but here are the next things I would try if I were in this situation:

Try running the game from your computer rather than via the steam client. It's a stretch but worth trying I guess. Go to your Steam program folder (From the hard drive (C:, D: whatever), find the Steam folder, then steamapps, common, Nameless and find the Nameless application file and double click that to run.

I was having a similar problem (Dandelion worked but not Nameless, which just refused to pop up at all) and this fixed it! Not sure if this is a server issue like others suggested but I had trouble today and today is when I wanted to play it, lol.

Other stuff I tried which is easily found on google: repairing Steam Service, making sure Steam Service is set to run on startup, checking file integrity, and redownloading a couple times.

Finally I tried this solution, and I made sure to right-click and run as administrator, and that is what finally worked. I'm currently looking into making that happen automatically, and google is helping me there as well.

Just giving a full explanation in case anyone else ever has this problem!