Crashing on startup

[Nimea]

Good day. I know others have reported this already, but it should bear repeating. The game crashes 90% of the time on startup. So far the game has successfully launched around 3 times out of 30. I have already sent a couple of the reports generated by the game's crash logger for good measure. My PC specs are in the following link (expires in 1 week):

https://pastebin.com/4fKxi5Kk

Now I've read that startup crashes may be a result of using Realtek device drivers, and that one way of possibly solving the crash is by uninstalling them. But with all due respect, I'd rather retain the drivers and just refund the game, than have it the other way around, if the game and the drivers can't cooperate in the future. I wish the team good luck in solving the crashes in due time, for refunding is still on the table on my end, however regretful it may be.

Thank you for your cooperation.

[Nimea]

I just realized that there's a separate board for Bug Reports, and I missed it when I first posted this thread. Sorry about that.

Regardless, I've found a crude workaround for now that doesn't involve uninstalling Realtek drivers. Just disable Realtek in the Device Manager, launch the game, then re-enable the drivers. Obviously this means that the game won't have any sound whatsoever, but it's a small price to pay to be able to play.

[Trese Brothers]

@nimea - sorry to hear you're having this issue. Suggestion #1 is always to update the drivers, that can help. Suggestion #2 is to replace then with the generic Windows audio driver. Otherwise a refund is def in order as we can't force Realtek to resolve that issue with a limited set of hardware plus audio driver version.

[Shamnolya]

Same issue for me.
I'm using windows 7 (64bit), Nvidia geforce 1060, CPU i7-3770 3,40Ghz
Everything is up to date, i uninstall realtek drivers, reinstall the game on a different hard disk, reinstall 2012 visual stuff x64 and x86, try to start steam and the game in admin mode, turn off anti-spyware or others programs like that....

Each time i start the game i have a white screen and after 3 second the error reports.

[Trese Brothers]

Originally posted by Elite-Metal:

Same issue for me.
I'm using windows 7 (64bit), Nvidia geforce 1060, CPU i7-3770 3,40Ghz
Everything is up to date, i uninstall realtek drivers, reinstall the game on a different hard disk, reinstall 2012 visual stuff x64 and x86, try to start steam and the game in admin mode, turn off anti-spyware or others programs like that....

Each time i start the game i have a white screen and after 3 second the error reports.

Sorry to hear it. Please send in the crash report and we will try to fix.

By "same issue" do you mean you have Realtek audio and if you disable it, the game works?

[βΛβ'乙]

I had same problem, game was crashing on startup with white screen and then send report window appear...
i did try a lot of things but i manage to fix it by Updating realtek driver to version 6.0.1.8454 (latest version).
If it still doesn't work, if you have a TV with HDMI cable (computer screen doesn't make sound, but TV with HDMI cable have some sound driver integrated) try connect your PC then launch game and disconnect TV. It did work for me but you will have to launch game trough TV everytime but sound will work fine even if you disconect TV.

Hope it can help some.

[Trese Brothers]

Great to hear that the Realtek audio driver did the trick! Update drivers is always a great place to start.

[Peiyen]

its 2024 and game is still having these issues. i cant play it. just keeps crashing. i restart pc and it launches but when i click anything in the main menu it crashes.
i9-14900kf with 4090.
all drivers are updated.

[Trese Brothers]

Originally posted by Peiyen:

its 2024 and game is still having these issues. i cant play it. just keeps crashing. i restart pc and it launches but when i click anything in the main menu it crashes.
i9-14900kf with 4090.
all drivers are updated.

Sorry to hear you're having the issue. The game has been fantastically stable for years. The only know issue that can cause what you're describing at this point is a realtek audio chip driver issue which has in fact, been around since 2017 and is fixed by updating drivers or converting to the windows generic sound driver.