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LonerD

Jun 15, 2015 @ 6:23am

Cant register / enter to account

And what this means?

http://steamcommunity.com/sharedfiles/filedetails/?id=461823653

Last edited by LonerD; Jun 15, 2015 @ 4:36pm

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Showing 1-15 of 17 comments

LonerD

Jun 15, 2015 @ 3:40pm

Any ideas?
Bought game, can't register, can't play...

LonerD

Jun 15, 2015 @ 3:58pm

http://steamcommunity.com/sharedfiles/filedetails/?id=462155113
http://steamcommunity.com/sharedfiles/filedetails/?id=462155135

(and there are no information during registration that mail.ru users mean as bots

)

Last edited by LonerD; Jun 15, 2015 @ 4:05pm

Jun 15, 2015 @ 4:02pm

Are you logging in with your BlankMediaGames info, and NOT your Steam info? You will NEVER need to input your SteamID and password in the client.

Last edited by KL; Jun 15, 2015 @ 4:10pm

LonerD

Jun 15, 2015 @ 4:03pm

Originally posted by Dahlia:
Are you logging in with you BlankMediaGames info

Yes, of course.

Last edited by LonerD; Jun 15, 2015 @ 4:11pm

Jun 15, 2015 @ 4:11pm

Okay. Are you able to log in through the web browser?

LonerD

Jun 15, 2015 @ 4:11pm

Originally posted by Dahlia:
Okay. Are you able to log in through the web browser?

Try to play in browser - it's work. But not work in client

Jun 15, 2015 @ 4:12pm

Originally posted by Howl at the Moon:
Originally posted by Dahlia:
Okay. Are you able to log in through the web browser?
Try to play in browser - it's work. But not work in client

Okay, then it's not server related.
Do you know how to verify the game cache through Steam? If so, please try that.

Last edited by KL; Jun 15, 2015 @ 4:13pm

LonerD

Jun 15, 2015 @ 4:19pm

Cache already verified three times - no effect :(

LonerD

Jun 15, 2015 @ 4:20pm

My system - Windows 8.1 x64 SL Eng
Core i7-4900MQ, 32 Gb Ram, GeForce GTX 780M.
No use any VPN, proxy etc to connection

Last edited by LonerD; Jun 15, 2015 @ 4:21pm

Jun 15, 2015 @ 4:22pm

Can you verify that your firewall isn't blocking any connections?

And the IT solution- have you turned your PC off and back on?
EDIT: and, if you're not on a metered connection, would you be willing to uninstall the game and reinstall?

Last edited by KL; Jun 15, 2015 @ 4:24pm

#10

LonerD

Jun 15, 2015 @ 4:37pm

I restarted computer.
I turn off (exit from program) my firewall (KIS 2015), delete game, install it again, run - and no effect (can't login).

#11

LonerD

Jun 15, 2015 @ 4:37pm

Hm... Is there some capcha protection on game site.
Sometimes I see such picture at the entrance to the site:
http://i.imgur.com/682GVaw.png
But I not see capcha in client.
Or this protection is only on site (not in client)?

#12

shapesifter13 [developer] Jun 15, 2015 @ 4:40pm

Have you tried reinstalling the game, or reinstalling Adobe Air?

#13

Jun 15, 2015 @ 4:40pm

I do not recall ever having to answer captchas when logging in. Signing up may be a different story, however you are already signed up.

I didn't not experience a captcha in the client and was able to connect without issues.

#14