Assistance please - Account Deletion

[Username taken t(-_-)]

Hi there everyone,
Hope all is well?
I am trying to delete my Town of Salem account, however I am unable to do so.
It keeps saying my username is invalid.

I have also emailed support, have not received any feedback.
Please can someone advise the best way forward?

Thank you

[Vepar]

It takes up to 2 weeks for support to reapond, hopefully sooner but depending on the volume of emails, can take a while.

[Username taken t(-_-)]

Thank you for the heads up Vepar, really appreciate.
Hope you have a great day.

[Flavorable]

Are you sure you're using your ToS username and not your Steam username?

[Username taken t(-_-)]

Hi there Flavorable,
Just to make sure, the ToS username will appear in the game settings by my profile? That is the username I tried on the account deletion link, kept saying username invalid.

Thank you

[Flavorable]

Originally posted by Captain Mordecai t(-_-):

Hi there Flavorable,
Just to make sure, the ToS username will appear in the game settings by my profile? That is the username I tried on the account deletion link, kept saying username invalid.

Thank you

Yeah, then it might be that your ToS account never got linked to the forum database, so it will not recognize the username. In that case, you will have to wait for a reply from support.

Just as a bit of a headsup: Deletion is permanent, and if you have ever had a suspension or ban on your account, you will not be able to ever make a new account that is linked to your current Steam account, you will have to repurchase the game from a different Steam account or buy web premium. A lot of people don't seem to realize this, so I figured I'd add it as a disclaimer.

[Username taken t(-_-)]

Thank you for the heads up Flavorable,
much appreciated.

Stay safe and awesome!

[Flavorable]

No problemo.

Ditto to you!

[Username taken t(-_-)]

Hi there guys,
It's me again...
Hope you are well?
Just wanted to say dealing with Town of Salem support via email is one infuriating process. It feels as if I am talking to a bot.

I requested my account to be deleted, the support team responded by sending me the link to the online deletion.

I then explained why I cannot do the online deletion, a week later the support team responded by telling me - exact words
''Hey Townie!

I don't show that account as existing. That might be why you are running into this.''

Is there someone on Steam that can assist me?
I do apologise if this post comes across as rude or something, not my intention.

[Flavorable]

What is the Town of Salem account name you're trying to delete?

[Username taken t(-_-)]

Good Evening Flavorable,
Thank you for the response.
The account I want to delete - starkiller19911.

Also just do double check I am not going crazy - when I boot up ToS, there is a menu that requires you to fill in your details to sign in, just below it it says sign in with Steam. That is the option I am using.

Lastly, when I click on the settings - my username is displayed as starkiller19911 - used to be my old steam name.

[Flavorable]

Yeah, I did a double check and that account name checks out with your Steam profile.

What happens when you go to blankmediagames.com and then "forums", "log in", "forgot password"?

[Username taken t(-_-)]

Good Afternoon Flavorable,
I tried the forgot password option - the error I am now getting ''
The given email could not be associated with a Town of Salem account. Please email us at [e-mail] if you believe this is in error or need assistance in updating your email''

Thank you

[Flavorable]

Originally posted by Captain Mordecai t(-_-):

Good Afternoon Flavorable,
I tried the forgot password option - the error I am now getting ''
The given email could not be associated with a Town of Salem account. Please email us at [e-mail] if you believe this is in error or need assistance in updating your email''

Thank you

Alright, could you give me your original ticket number for the e-mail you sent? I'll inform the community manager of the misunderstanding and have him contact you again.

[Username taken t(-_-)]

Good Evening Flavorable,
Thank you for the assistance - please let me know if this ticket number is correct.
29215

Thank you