Cannot login (FIXED)

[Kid Krillin]

Just bought this game yesturday, however i find my self unable to login as i cannot see my login credentials as i write them as well as unable to read certain text.
http://steamcommunity.com/sharedfiles/filedetails/?id=1122160387
http://steamcommunity.com/sharedfiles/filedetails/?id=1122255430

EDIT: I have now fixed the issue (almost 1 month later...) although i have no idea what or how this issue was fixed i think it might have something to do with the font used in the game and that my computer didn't have installed, I had to install the korean font pack to fix my Path of exile and i decided to check if it fixed my town of salem too, and it seems it did if that was the issue

[Kid Krillin]

Originally posted by microsoft227sam:

Uninstall reinstall the game

i tried that, however it didn't help, i also verified my files and reinstalled adobe air, all with no luck

[Kid Krillin]

yeah i've tried that too, i was able to get in by typing in my credentials despite the fact i couldn't see them, however crucial details such as currency, chat, names, ect. thanks for the responses though

[Kid Krillin]

i doubt that it is relevant, however i do not own the coven DLC

[shapesifter13]

That shouldn't matter. Have you tried reinstalling/installing Adobe AIR, or restarting your computer?

[Kid Krillin]

Yes I have, unfortunately for with no luck, I figure it might be a resolution glitch however I haven't found any setting file that allows me to check and alter the game resolution

[shapesifter13]

If you click the settings button does everything show up like normal?

[Kid Krillin]

Unfortunately not, it shows up with the boxes that you can tick but won't say what they are for, and it has the settings categories tabs for like audio and display etc, that's about it. Sorry for getting back to you late I live in WA, I don't know where you are from but I'm sure we're in different time zones

[syn3rg1lya]

Try verifying your game cache.

Follow these steps:
Game Library > Right click Town of Salem > Properties > Local Files > Verify Integrity of Game Files

Make sure you don't have Town of Salem (or any other games) running. Wait for it to finish, and let it download some content if it needs to.

[Flavorable]

Do you have the same issue in the browser version, or is it only the Steam version?

Have you tried downloading the game to a different folder than the one you're currently using, in case it's an access issue?

[Kid Krillin]

i have tried all of these suggestions with no success, thanks for the suggestions though.

Originally posted by Flavorable:

Do you have the same issue in the browser version, or is it only the Steam version?

Have you tried downloading the game to a different folder than the one you're currently using, in case it's an access issue?

The browser version does work fine for me

[Flavorable]

Have you also tried clearing the download cache (Steam > Settings > Downloads)? It's generally only useful to do that in cases where someone can't start the game or log in to a game, but hey, it doesn't hurt to try.

Also, what resolution are you playing in?

[Kid Krillin]

should be 1920x1080

[Flavorable]

Originally posted by Guam:

should be 1920x1080

In that case, I sincerely doubt it's a resolution issue, since I play with the same resolution and I've never encountered this problem.

Let's see if we can figure it out..

Try:

- Compatibility Mode (set it to Win7)
- Update graphics card driver
- If you're playing dual screen, try disabling one of them
- Try to delete a single map in the Town of Salem folder (under steamapps) and then verifying the cache again (kinda like forcing it)
- Try installing a separate ShockWave Flash driver (via Adobe)
- Make sure your Windows Updates are up to date, since those can sometimes cause weird af glitches/bugs.
- Reinstall Microsoft Silverlight and VC_Redist
- Try, before opening the game, to disconnect your keyboard, if not successful, try it again only this time with your mouse, then with any other USB connected device (one by one)

There, that gives you something to do. xD

Those are in order of likeihood of the problem being solved, so i'd stick to going top to bottom.

[Kid Krillin]

I've now tried all of these methods and it broke my game further XD the options menu now no longer loads

[Flavorable]

It kinda seems like somehow the assets in your game won't load. This is a weird problem, I haven't encountered it before (as in, on the forums). Let me think on this. I'll get back to you asap.