Game not working: Black screen when starting up :: Call of Juarez: The Cartel General Discussions

Call of Juarez: The Cartel

All Discussions Screenshots Artwork Broadcasts Videos News Guides Reviews

Call of Juarez: The Cartel > General Discussions > Topic Details

Caranten Jul 12, 2013 @ 6:51am

Game not working: Black screen when starting up

im trying to make this game work on our pc (Windows 7 64 bits), but the game is not working.
A black screen when starting and a crash to the desktop.

Tried the following things:

- Check steam files (no error found)
- Reinstall
- Run as Admin
- Run compatibility mode (Vista,XP Desktop Aero related)
- safemode / nologo

Logfile shows the following error:

CLOG: [PID] 8084
CLOG: [CFactory::CreateObject] WARNING! object of class <GameDI> creator_level==NULL!
INFO: [CPU] vendor: AuthenticAMD, features: FPU CMOV TSC MMX MMX+ SSE SSE2 SSE3 SSE4A 3DNow 3DNow+, clock frequency: 3000.12MHz
INFO: [CPU] CPUs: 1, Cores: 4, HT: Disabled, Logical processors: 4
WARN: [ParseUnit] cannot open file 'QuickAccessVars.scr'
CLOG: [TaskManager] TMd516ce2c, dedicated worker threads: 1 + 3
CLOG: [CNetworkSettings::Initialize] data/Network.scr does not exist
CLOG: MonitorIndex chosen: 0
CLOG: VendorDesc: AMD Radeon HD 6450
CLOG: VendorID: 4098
CLOG: DeviceID: 26489
CLOG: Driver: aticfx32.dll, version: 8.17.10.1172
CLOG: Error: atimgpud.DLL not found. Unable to detect number of GPUs!
INFO: D3DRenderer: supported display modes:
INFO: 640x480, bpp:16, hz:75, fmt: R5G6B5, widescreen: no
INFO: 640x480, bpp:16, hz:67, fmt: R5G6B5, widescreen: no
INFO: 640x480, bpp:16, hz:60, fmt: R5G6B5, widescreen: no
INFO: 640x480, bpp:24, hz:75, fmt: X8R8G8B8, widescreen: no
INFO: 640x480, bpp:24, hz:67, fmt: X8R8G8B8, widescreen: no
INFO: 640x480, bpp:24, hz:60, fmt: X8R8G8B8, widescreen: no
INFO: 720x480, bpp:16, hz:60, fmt: R5G6B5, widescreen: no
INFO: 720x480, bpp:24, hz:60, fmt: X8R8G8B8, widescreen: no
INFO: 720x576, bpp:16, hz:60, fmt: R5G6B5, widescreen: no
INFO: 720x576, bpp:24, hz:60, fmt: X8R8G8B8, widescreen: no
INFO: 800x600, bpp:16, hz:75, fmt: R5G6B5, widescreen: no
INFO: 800x600, bpp:16, hz:60, fmt: R5G6B5, widescreen: no
INFO: 800x600, bpp:24, hz:75, fmt: X8R8G8B8, widescreen: no
INFO: 800x600, bpp:24, hz:60, fmt: X8R8G8B8, widescreen: no
INFO: 1024x768, bpp:16, hz:75, fmt: R5G6B5, widescreen: no
INFO: 1024x768, bpp:16, hz:70, fmt: R5G6B5, widescreen: no
INFO: 1024x768, bpp:16, hz:60, fmt: R5G6B5, widescreen: no
INFO: 1024x768, bpp:24, hz:75, fmt: X8R8G8B8, widescreen: no
INFO: 1024x768, bpp:24, hz:70, fmt: X8R8G8B8, widescreen: no
INFO: 1024x768, bpp:24, hz:60, fmt: X8R8G8B8, widescreen: no
INFO: 1152x864, bpp:16, hz:75, fmt: R5G6B5, widescreen: no
INFO: 1152x864, bpp:16, hz:60, fmt: R5G6B5, widescreen: no
INFO: 1152x864, bpp:24, hz:75, fmt: X8R8G8B8, widescreen: no
INFO: 1152x864, bpp:24, hz:60, fmt: X8R8G8B8, widescreen: no
INFO: 1280x720, bpp:16, hz:60, fmt: R5G6B5, widescreen: yes
INFO: 1280x720, bpp:16, hz:59, fmt: R5G6B5, widescreen: yes
INFO: 1280x720, bpp:24, hz:60, fmt: X8R8G8B8, widescreen: yes
INFO: 1280x720, bpp:24, hz:59, fmt: X8R8G8B8, widescreen: yes
INFO: 1280x768, bpp:16, hz:60, fmt: R5G6B5, widescreen: no
INFO: 1280x768, bpp:24, hz:60, fmt: X8R8G8B8, widescreen: no
INFO: 1280x800, bpp:16, hz:60, fmt: R5G6B5, widescreen: yes
INFO: 1280x800, bpp:24, hz:60, fmt: X8R8G8B8, widescreen: yes
INFO: 1280x960, bpp:16, hz:60, fmt: R5G6B5, widescreen: no
INFO: 1280x960, bpp:24, hz:60, fmt: X8R8G8B8, widescreen: no
INFO: 1280x1024, bpp:16, hz:60, fmt: R5G6B5, widescreen: no
INFO: 1280x1024, bpp:24, hz:60, fmt: X8R8G8B8, widescreen: no
INFO: 1360x768, bpp:16, hz:60, fmt: R5G6B5, widescreen: no
INFO: 1360x768, bpp:24, hz:60, fmt: X8R8G8B8, widescreen: no
INFO: 1360x1024, bpp:16, hz:60, fmt: R5G6B5, widescreen: no
INFO: 1360x1024, bpp:24, hz:60, fmt: X8R8G8B8, widescreen: no
INFO: 1366x768, bpp:16, hz:60, fmt: R5G6B5, widescreen: no
INFO: 1366x768, bpp:24, hz:60, fmt: X8R8G8B8, widescreen: no
INFO: 1400x1050, bpp:16, hz:60, fmt: R5G6B5, widescreen: no
INFO: 1400x1050, bpp:16, hz:59, fmt: R5G6B5, widescreen: no
INFO: 1400x1050, bpp:24, hz:60, fmt: X8R8G8B8, widescreen: no
INFO: 1400x1050, bpp:24, hz:59, fmt: X8R8G8B8, widescreen: no
INFO: 1440x900, bpp:16, hz:60, fmt: R5G6B5, widescreen: yes
INFO: 1440x900, bpp:24, hz:60, fmt: X8R8G8B8, widescreen: yes
INFO: 1600x900, bpp:16, hz:60, fmt: R5G6B5, widescreen: yes
INFO: 1600x900, bpp:24, hz:60, fmt: X8R8G8B8, widescreen: yes
INFO: 1600x1200, bpp:16, hz:60, fmt: R5G6B5, widescreen: no
INFO: 1600x1200, bpp:24, hz:60, fmt: X8R8G8B8, widescreen: no
INFO: 1680x1050, bpp:16, hz:60, fmt: R5G6B5, widescreen: yes
INFO: 1680x1050, bpp:24, hz:60, fmt: X8R8G8B8, widescreen: yes
INFO: 1920x1080, bpp:16, hz:60, fmt: R5G6B5, widescreen: yes
INFO: 1920x1080, bpp:24, hz:60, fmt: X8R8G8B8, widescreen: yes
CLOG: PC: Backbuffer is sRGB (if supported)
INFO: TweakFlags: 0
ERRR: [CLobbyProfileMpl::Initialize] ERROR: Failed to create state notification listener.
CLOG: CGame::AppWindowInit: window client area: 0x0, 1024x768
CLOG: RD3D9: Device created (width: 1024, height: 768, format: 22, refresh_rate: 0, vsync: 0)
CLOG: [TexMgr] Max texture dimensions: 16384x16384x16384
ERRR: Param 1 in function glod() is not a float
ERRR: in data/MeshVisibilityParams.scr(2078)
ERRR: Param 2 in function glod() is not a float
ERRR: in data/MeshVisibilityParams.scr(2078)
ERRR: Param 1 in function glod() is not a float
ERRR: in data/MeshVisibilityParams.scr(2084)
ERRR: Param 2 in function glod() is not a float
ERRR: in data/MeshVisibilityParams.scr(2084)
ERRR: [CPPManager::LoadEffect] Effect file scene30_test.ppfx not found!
CLOG: PPMANAGER: creating rtv for buffer SCENE_HDR...
CLOG: [CPPManager::CreateBuffers] Create global buffer 'SCENE_HDR' 1024x768 (1024x768), rgb:0,a:0, 045B2070 = postprocess_scene_hdr created
CLOG: PPMANAGER: creating rtv for buffer ZBUFFER...
CLOG: [CPPManager::CreateBuffers] Create global buffer 'ZBUFFER' 1024x768 (1024x768), rgb:0,a:0, 045B2108 = postprocess_zbuffer created
CLOG: PPMANAGER: creating rtv for buffer CLR...
CLOG: [CPPManager::CreateBuffers] Create global buffer 'CLR' 1024x768 (1024x768), rgb:0,a:0, 045B1E10 = postprocess_clr created
CLOG: PPMANAGER: creating rtv for buffer NRM...
CLOG: [CPPManager::CreateBuffers] Create global buffer 'NRM' 1024x768 (1024x768), rgb:0,a:0, 045B1D78 = postprocess_nrm created
CLOG: PPMANAGER: creating rtv for buffer PRV...
CLOG: [CPPManager::CreateBuffers] Create global buffer 'PRV' 512x384 (512x384), rgb:0,a:0, 045B1528 = postprocess_prv created
CLOG: PPMANAGER: creating rtv for buffer DPT_2...
CLOG: [CPPManager::CreateBuffers] Create global buffer 'DPT_2' 512x384 (512x384), rgb:0,a:0, 045B13F8 = postprocess_dpt_2 created
CLOG: PPMANAGER: creating rtv for buffer 2_SHD...
CLOG: [CPPManager::CreateBuffers] Create global buffer '2_SHD' 512x384 (512x384), rgb:0,a:0, 045B1360 = postprocess_2_shd created
CLOG: PPMANAGER: creating rtv for buffer VFB...
CLOG: [CPPManager::CreateBuffers] Create global buffer 'VFB' 512x384 (512x384), rgb:0,a:0, 045B12C8 = postprocess_vfb created
CLOG: PPMANAGER: creating rtv for buffer 2_WATER...
CLOG: [CPPManager::CreateBuffers] Create global buffer '2_WATER' 512x384 (512x384), rgb:0,a:0, 045B1100 = postprocess_2_water created
CLOG: PPMANAGER: creating rtv for buffer DPT_4...
CLOG: [CPPManager::CreateBuffers] Create global buffer 'DPT_4' 256x192 (256x192), rgb:0,a:0, 045B0FD0 = postprocess_dpt_4 created
CLOG: PPMANAGER: creating rtv for buffer 4A...
CLOG: [CPPManager::CreateBuffers] Create global buffer '4A' 256x192 (256x192), rgb:0,a:0, 045B0F38 = postprocess_4a created
CLOG: PPMANAGER: creating rtv for buffer 4B...
CLOG: [CPPManager::CreateBuffers] Create global buffer '4B' 256x192 (256x192), rgb:0,a:0, 045B0EA0 = postprocess_4b created
CLOG: PPMANAGER: creating rtv for buffer 4C...
CLOG: [CPPManager::CreateBuffers] Create global buffer '4C' 256x192 (256x192), rgb:0,a:0, 045B0E08 = postprocess_4c created
CLOG: PPMANAGER: creating rtv for buffer 4_WATER...
CLOG: [CPPManager::CreateBuffers] Create global buffer '4_WATER' 256x192 (256x192), rgb:0,a:0, 045B0CD8 = postprocess_4_water created
CLOG: PPMANAGER: creating rtv for buffer 8A...
CLOG: [CPPManager::CreateBuffers] Create global buffer '8A' 128x96 (128x96), rgb:0,a:0, 045B0D70 = postprocess_8a created
CLOG: PPMANAGER: creating rtv for buffer 8B...
CLOG: [CPPManager::CreateBuffers] Create global buffer '8B' 128x96 (128x96), rgb:0,a:0, 045B0C40 = postprocess_8b created
CLOG: PPMANAGER: creating rtv for buffer 8_WATER...
CLOG: [CPPManager::CreateBuffers] Create global buffer '8_WATER' 128x96 (128x96), rgb:0,a:0, 045B2368 = postprocess_8_water created
CLOG: PPMANAGER: creating rtv for buffer 16_SHD...
CLOG: [CPPManager::CreateBuffers] Create global buffer '16_SHD' 64x48 (64x48), rgb:0,a:0, 045B2400 = postprocess_16_shd created
CLOG: PPMANAGER: creating rtv for buffer 16A...
CLOG: [CPPManager::CreateBuffers] Create global buffer '16A' 64x48 (64x48), rgb:0,a:0, 045B2498 = postprocess_16a created
CLOG: PPMANAGER: creating rtv for buffer 16B...
CLOG: [CPPManager::CreateBuffers] Create global buffer '16B' 64x48 (64x48), rgb:0,a:0, 045B2530 = postprocess_16b created
CLOG: PPMANAGER: creating rtv for buffer 16_WATER...
CLOG: [CPPManager::CreateBuffers] Create global buffer '16_WATER' 64x48 (64x48), rgb:0,a:0, 045B25C8 = postprocess_16_water created
CLOG: PPMANAGER: creating rtv for buffer AMBIENT...
CLOG: [CPPManager::CreateBuffers] Create global buffer 'AMBIENT' 32x32 (32x32), rgb:0,a:0, 045B2660 = postprocess_ambient created
CLOG: PPMANAGER: creating rtv for buffer AMBIENT2...
CLOG: [CPPManager::CreateBuffers] Create global buffer 'AMBIENT2' 32x32 (32x32), rgb:0,a:0, 045B26F8 = postprocess_ambient2 created
CLOG: PPMANAGER: creating rtv for buffer SUN...
CLOG: [CPPManager::CreateBuffers] Create global buffer 'SUN' 32x32 (32x32), rgb:0,a:0, 045B2790 = postprocess_sun created
CLOG: PPMANAGER: creating rtv for buffer CURVES...
CLOG: [CPPManager::CreateBuffers] Create global buffer 'CURVES' 32x1 (32x1), rgb:0,a:0, 045B2828 = postprocess_curves created
CLOG: PPMANAGER: creating rtv for buffer SHOOTS...
CLOG: [CPPManager::CreateBuffers] Create global buffer 'SHOOTS' 128x128 (128x128), rgb:0,a:0, 045B28C0 = postprocess_shoots created
CLOG: PPMANAGER: creating rtv for buffer SHOOTS_TEMP...
CLOG: [CPPManager::CreateBuffers] Create global buffer 'SHOOTS_TEMP' 128x128 (128x128), rgb:0,a:0, 045B2958 = postprocess_shoots_temp created
CLOG: PPMANAGER: creating rtv for buffer QUESTTEXT...
CLOG: [CPPManager::CreateBuffers] Create global buffer 'QUESTTEXT' 512x512 (512x512), rgb:0,a:0, 045B29F0 = postprocess_questtext created
CLOG: PPMANAGER: createing rtv '_OPAQUE'...
CLOG: PPMANAGER: createing rtv '_OPAQUE_CLR'...
CLOG: PPMANAGER: createing rtv '_OPAQUE_NRM'...
CLOG: PPMANAGER: createing rtv '_HDR_IMAGE'...
CLOG: PPMANAGER: createing rtv '_NORMALS'...
CLOG: PPMANAGER: createing rtv '_ZBUFFER'...
CLOG: PPMANAGER: createing rtv '_VFB'...
CLOG: PPMANAGER: createing rtv '_UFB'...
CLOG: PPMANAGER: createing rtv '_SHADOWS_BLUR_16'...
CLOG: PPMANAGER: createing rtv '_AMBIENT'...
CLOG: PPMANAGER: createing rtv '_AMBIENT_MRT'...
CLOG: PPMANAGER: createing rtv '_4B__GLOW_EXTRACT'...
CLOG: PPMANAGER: createing rtv '_16B__GLOW_GAUSS'...
CLOG: PPMANAGER: createing rtv '_16A__GLOW_GAUSS'...
CLOG: PPMANAGER: createing rtv '_4B__GLOW_GAUSS'...
CLOG: PPMANAGER: createing rtv '_CLR__STD_RENDER'...
CLOG: PPMANAGER: createing rtv '_AMBIENT_LIGHTS'...
CLOG: PPMANAGER: createing rtv '_AMBIENT_LIGHTS_2'...
CLOG: PPMANAGER: createing rtv '_SRL_0'...
CLOG: CGame::AppWindowSetup: window client area: 0x0, 1024x768
CLOG: +-------+
CLOG: | AUDIO |
CLOG: +-------+
CLOG: [CAudioXAudio2] DeviceID: {0.0.0.00000000}.{809c15e2-ab49-449e-a23b-83f1e58b4892}
CLOG: [CAudioXAudio2] Name: Luidsprekers (Realtek High Definition Audio)
CLOG: [CAudioXAudio2] Channels: 6
CLOG: [CAudioXAudio2] Channel Mask: 3F
CLOG: [CAudioXAudio2] Sample rate: 48000
CLOG: [CAudioXAudio2] Bits per sample: 32
CLOG: [CAudioXAudio2] Average data-transfer rate: 1152000Bps
CLOG: [CAudioXAudio2] DeviceID: {0.0.0.00000000}.{fb632695-34b8-44ec-b04e-c356c8ef3be8}
CLOG: [CAudioXAudio2] Name: Realtek Digital Output (Realtek High Definition Audio)
CLOG: [CAudioXAudio2] Channels: 2
CLOG: [CAudioXAudio2] Channel Mask: 3
CLOG: [CAudioXAudio2] Sample rate: 48000
CLOG: [CAudioXAudio2] Bits per sample: 16
CLOG: [CAudioXAudio2] Average data-transfer rate: 192000Bps
CLOG: [CAudioXAudio2] Using: {0.0.0.00000000}.{809c15e2-ab49-449e-a23b-83f1e58b4892} (Luidsprekers (Realtek High Definition Audio))
CLOG: [CAudioXAudio2] Master voice channels: 6
CLOG: [CAudioXAudio2] Master voice sample rate: 48000
CLOG: [CAudioXAudio2] Sound instance size: 1636 (1276 + 360)

CLOG: ResourceLoadingRuntime: sector size is 4096 bytes. okay
CLOG: ---- Starting crash dump procedure -----
CLOG: ---- Crash dump file: J:\steam2\steamapps\common\Call of Juarez - The Cartel\MD\Out\dumps\5.2011.1214.1001-Diana-v1.0-20130712-154448-8084-7172.dmp ----
CLOG: ---- Crash dump sucessfully written ----
CLOG: ---- Application crash, look for dump and possible crash source below ----

Dumpfile created is over 350 Mb big and kinda heavy to check.

Another troubleshoot game (Dead Island) is working after some troubleshooting

Maybe the problem lies in the fact that all the .scr files are not readable. Can anyone copy/past those files and the location so i can create them? Thanks :)

< >

Showing 1-5 of 5 comments

DalekZek

Jul 17, 2013 @ 1:56am

this happend to me when i had a matrox tripple head installed. the game would black screen all the time. only fix i could come up with was to uninstall this game remove the tripple head and all remnants of its software. this did fix my issue. if you have any kind of unique video setup or hardware in your rig remove it and try again. or uninstall it forever and keep your nice hardware intact.