Can't sign in. Any advice?

[CatbossPhio]

Whenether I start up the game I only get the generic "sign-in error". I did not touch my files. As a matter of fact I just downloaded the game (+patch) this week (today).

So is there anything I can do actually sign-in or do I have to delete the game files an re-download the whole game in hopes of making it work?

Thanks!

P.S. I also verified my files already. It didn't help.

[76561198164328188]

Hi SmileCode, most likely you have a firewall or internet security suite that's preventing the game from talking to our login servers. Are you running anything like that?

[CatbossPhio]

Originally posted by NxA_Ardenol:

Hi SmileCode, most likely you have a firewall or internet security suite that's preventing the game from talking to our login servers. Are you running anything like that?

Thank you for the help, Ardenol. That actually was the case.

With some trial & error I found out my PC software "BitDefender Total Security 2015" to be the one actually blocking the log-in process.

By deactivating the firewall I could get the game running. The problem is that my system firewall mostly serves as a tool to block communication of certain programms and I can't keep it deactivated just for playing your game. I simply don't want some programms to send out data without reason and then not even asking me.

Would you be so kind to tell me for which files I should set an exception for, so I could keep the firewall running while playing?

Thank you.

[76561198164328188]

I'm not super familiar with BitDefender -- the game executable is ShooterGame-Win32-Shipping.exe, typically located in C:\Program Files (x86)\Steam\SteamApps\common\Dirty Bomb\Binaries\Win32. You may also need to whitelist the site that the game uses for authentication to our back-end, which is {LINK REMOVED}https://xt-fireline-live.ops.nexon.net.

[CatbossPhio]

Originally posted by NxA_Ardenol:

I'm not super familiar with BitDefender -- the game executable is ShooterGame-Win32-Shipping.exe, typically located in C:\Program Files (x86)\Steam\SteamApps\common\Dirty Bomb\Binaries\Win32. You may also need to whitelist the site that the game uses for authentication to our back-end, which is https://xt-fireline-live.ops.nexon.net.

Thank you for your help. I will make it work!

[LelloShooter]

hi i have the sing-in error how to fix?

[CatbossPhio]

Originally posted by LelloShooter:

hi i have the sing-in error how to fix?

1. Check if a firewall is blocking the log-in by deactivating it and trying to log-in without the firewall(s) being active.

2. If so:
a. Keep your firewall(s) deactivated for the time you play Dirty Bomb.
b. Activate your firewall(s) but set an exception for the game.

3. If not: Make sure you actually deactivated ALL your firewalls for testing purposes.

4. If still not: Ask for help again.

[LelloShooter]

i have only windows firewall and i deactive and run the game but same problem i have...exist other firewall and i don'y konw? sorry for bad eglish

[CatbossPhio]

Originally posted by LelloShooter:

i have only windows firewall and i deactive and run the game but same problem i have...exist other firewall and i don'y konw? sorry for bad eglish

There's probably one active in your wireless router too.

[LelloShooter]

hot to deactive? pls help me

[marssguy]

Smile, I've done all i can from adding exclusions to bitdefender to whitelisting and turning off bitdefender and trying to get in but its still giving me the error for not being able to sign in. :(

[Frank]

i got the same problem i have turned my firewall off HELP

[Niavart]

Originally posted by FRANK:

i got the same problem i have turned my firewall off HELP

Well, opening your eyes and looking at RECENT post might help ><
http://steamcommunity.com/app/333930/discussions/0/530646080866089406/

[Kyefsin]

guys calm down. They are resseting the servers after update they would be up at approx 1hr

[Me0wzipan]

Originally posted by NxA_Ardenol:

I'm not super familiar with BitDefender -- the game executable is ShooterGame-Win32-Shipping.exe, typically located in C:\Program Files (x86)\Steam\SteamApps\common\Dirty Bomb\Binaries\Win32. You may also need to whitelist the site that the game uses for authentication to our back-end, which is https://xt-fireline-live.ops.nexon.net.

I was having the same problem with the same firewall and followed your steps, which fixed the problem, but since the Pheonix update I have to disable my firewall again. Any ideas?

[ambatukam-ambatoblo]

can't sign in .. just update the game yesterday. please if you know the fix, tell me .. thanks in advance :)