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In the first place, selling such content through Steam is against its rules. If you want it, there are two ways to get it:
1. Buy the 18+ patch, which is available through Denpasoft and nekoworks.booth.pm, and apply it to your Steam version. The price is set so that you end up paying the same total as if you'd only bought the full version. The most recent updates may be causing problems with the patch. I'm not sure if it's all worked out now. Some people have said you need to delete "patch2.xp3" and "patch2.xp3.sig" to get it to work. I don't know for sure, since I don't use a patched Steam version.
2. Say to heck with Steam and buy the full version of Nekopara, also available from said sites, as well as dlsite. This is my preference, since there are no problems arising from attempts to keep 18+ content off of Steam Community interfering with patches, among other reasons. You can use the "Add Non-Steam Game" button to still get the convenience of launching from Steam, if that's important to you. Also, if you bought the Steam version less than 14 days ago and played for less than 2 hours, there is no problem getting a refund.
I'm quite sure the 14 days starts from when you buy it, whether you install it right away or not. The 2 hours is total play time, meaning you might play for 2 hours straight, or play 12 times for 10 minutes each. They do explicitly say you get some leeway if you go over, but don't push it.
In the future, I would advise not buying the full version until after you try the demo, if you're using a demo.
P.S. How long is the demo version anyway?
One thing to be aware of: the English translation changed considerably from the demo, so you might be interested in rereading that first part. One example is the term "Neko" (literally "cat"), which is used in the original Japanese as the term for catgirls (in contrast to the more typical "nekomimi" or "cat ears"). The demo's translation left it as "Neko", but then they changed it to "catgirl(s)". It's more familiar to Western audiences, I guess, although it implies a gender not implied by "Neko". The overall quality of the English is noticeably improved, though.
How do you know that's the reason? Did it actually give you a message to that effect? Or are you just guessing? My own guess would be an unrelated technical problem. Also, do you have the demo in Steam or standalone?