Hotkeys stop working

[Dragonator]

Hi. Sometimes it seems that my keyboard hotkeys and commands stop working all of a sudden. It happened to me twice already in the pause screen and was unable to unpause. I had to restart the game. It happens other times too for no apparent reason.

Has anyone else encountered this before?

[Ishbane]

Press the "Pause"-key. Link[www.google.com]

[Dragonator]

Originally posted by Ishbane:

Press the "Pause"-key. Link[www.google.com]

First of all, the only pause/unpause key in this game is "P". Second, I tried that too but it didn't work. No keys work, not even escape. Only the Alt+F4 combination works.

[Ishbane]

I literally mean the key reading "Pause", as it did (un)lock the hotkeys for other users.

Another solution may be to tab out of the game, hibernate your pc with the game still running and power it back on.

[Dragonator]

I did press the Pause key, but it didn't unlock for me. Alt-tabbing didn't either. I'll try the hybernate next time this happens. Thanks for the suggestion.

[KevVv2]

Also when you load a saved game in multiplayer.
all the players get the hotkeyed specific units of the host.
You lose your own hotbindings and get a shortcut to whatever the host binded to the keys.
If it's impossible to control that unit you simply lose it all :D

[Dragonator]

I discovered what was causing this problem. It was a 3rd party program which uses "global hotkeys". It seems Anno didn't get along with it when I used global commands to interact with that program from inside the game. Never had that problem with other games before.

[mareflos]

Try this, it might solve the problem:

Option -> Key assignment -> select a function and change it to something else -> then click 'Default settings'

[Verty]

Here, a huge fan of the game, had my share of nightmares with the Steam version.
Today I'm back with the History Edition and experienced the exact issue mentioned here.

After replicating the steps, I found out it was my bluetooth earbuds creating the issue when reconnecting. Once I put them back on I lose major keys commands (Esc, tab, F5 to save, hotkeys -like 1,2,3). I can still mouse my way into saving but it's game over if I press "P" to Pause-Unpause.

Weird huh...

[Ubi_TheBerry]

Originally posted by Verty:

Here, a huge fan of the game, had my share of nightmares with the Steam version.
Today I'm back with the History Edition and experienced the exact issue mentioned here.

After replicating the steps, I found out it was my bluetooth earbuds creating the issue when reconnecting. Once I put them back on I lose major keys commands (Esc, tab, F5 to save, hotkeys -like 1,2,3). I can still mouse my way into saving but it's game over if I press "P" to Pause-Unpause.

Weird huh...

Hey Verty,

Thank you for sharing this, how odd!

Glad to hear you've since been able to find out the cause!

- Ubisoft Support

[Verty]

Originally posted by Ubi_TheBerry:

Originally posted by Verty:

Here, a huge fan of the game, had my share of nightmares with the Steam version.
Today I'm back with the History Edition and experienced the exact issue mentioned here.

After replicating the steps, I found out it was my bluetooth earbuds creating the issue when reconnecting. Once I put them back on I lose major keys commands (Esc, tab, F5 to save, hotkeys -like 1,2,3). I can still mouse my way into saving but it's game over if I press "P" to Pause-Unpause.

Weird huh...

Hey Verty,

Thank you for sharing this, how odd!

Glad to hear you've since been able to find out the cause!

- Ubisoft Support

Hi TheBerry,
Way to reach out to a fan, thank you.

I've tried creating a ticket right after and failed to do so due to Ubi Support being down for the moment.

If you are interested in some digging, I've come across a similar exchange: https://apple.stackexchange.com/questions/287071/connecting-to-bluetooth-earphone-disables-keyboard

As my workaround, I just purchased aux headphones to keep enjoying the game and had no issues since.

[Ubi_TheBerry]

Originally posted by Verty:

Originally posted by Ubi_TheBerry:

Hey Verty,

Thank you for sharing this, how odd!

Glad to hear you've since been able to find out the cause!

- Ubisoft Support

Hi TheBerry,
Way to reach out to a fan, thank you.

I've tried creating a ticket right after and failed to do so due to Ubi Support being down for the moment.

If you are interested in some digging, I've come across a similar exchange: https://apple.stackexchange.com/questions/287071/connecting-to-bluetooth-earphone-disables-keyboard

As my workaround, I just purchased aux headphones to keep enjoying the game and had no issues since.

Thanks for sharing extra info on this too Verty, really appreciate it!

- Ubisoft Support

[Räubertochter26]

Originally posted by Ishbane:

I literally mean the key reading "Pause", as it did (un)lock the hotkeys for other users.

Another solution may be to tab out of the game, hibernate your pc with the game still running and power it back on.

Thank you for the tip with hibernation. For me, standby was already enough