BitMonster Support

[bitmonster_matt]

First, please check this forum and others for possible solutions. Often others have had the same issue, and you can safe yourself and us a lot of time by looking here first!

If you find your question still is not answered, contact us at [e-mail]

Alternatively you can enter a support ticket here:

https://bitmonster.atlassian.net/servicedesk/customer/portal/1

[Jinko]

i cant launch the game i bought your game today and he dont start. I dont have any error code just nothing. Ty for your help

[BitMonster]

Originally posted by Jinko:

i cant launch the game i bought your game today and he dont start. I dont have any error code just nothing. Ty for your help

Can you make a new thread? :-) And post your DxDiag in there?

[Jinko]

i followed all tutos and this game dont want start, this is incredible. I have a pc gamer , latest version of direct x and nothing work.

[BitMonster]

Originally posted by Jinko:

i followed all tutos and this game dont want start, this is incredible. I have a pc gamer , latest version of direct x and nothing work.

Can you make a new thread with your DxDiag?

[JoeFloyd420]

i cant join the experimental server. i click connect, it goes to the loading screen and freezes, please help me, i really want to play

[mattis.hei]

Listen, big issue here.
I'm pretty sure the update just killed my GPU.
I launched the game, it was full of graphical glitches and weird textures, so I desided to quit.
When I launched another game the next day (one Iv'e never had issues with) it was also overwhelmed by werid textures.
So, just wanted to let you know.

[GOKUSSL4]

CAGGameServer-Win32-Shipping.exe brokerstart?steamsockets?Port=7785?PeerPort=7786?QueryPort=27019?MaxPlayers=64?allowpvp=1?ServerName="simple"?DoBaseDecay=0?PlanetManagerName="simple"? AdminPassword=simple -seekfreeloadingserver

Windows 10 Pro here I keep getting the screen with the asteroids it shows i connect to my server ,but im not on the homeplanet neither is my body visible.

[mack]

hello we are on the central server alpha there is 2 individuals named boe dusky and carlos they are verbally harrassing people using sexual induendos, calling them f#ckboys threatening to get peoples ips and hack there personal information. Ive enjoyed this game thus far but these 2 not only do this but twitch stream thier activities stating this is how grav should be played. there is probably 40 peopl on this server affected by these 2 individuals is there not something that can be done or is it time for this community to shop for a different game platform?

[Wolfie.Malaysia]

I can connect to server..each time i try to connect , keep crashing and focus my steam to disconnect also.

[Zyrihus]

Liked the game! A problem i found is after quitting it is still working in background. Saw it just now in task manager when pc is so slow. Thanks.

[Arcadian Lovers 🚬]

the game crashes when i want to join on a server , pls fix it ¡ why i have this problem?

[ArguingMirror]

When i go to join a server it sends me to a black screen, people die and then it sends me to the loading screen again, where it then sits for about 10 seconds and then pushes me to the main menu again. I have waited 20 hours at this point for an email back. I've used the forums and haven't found anything so i'm here asking and waiting, hopefully not another 20 hours or more for an answer.

[Dadash]

hello, i have emailed u my problem in grav and i dont have an answer yet, so here is the problem again:

the game launches as normal and solo play works fine but when i try to connect to an official server (any server) i get the loadscreen, blackscreen with mouse, loadscreen, blackscreen and after another loadscreen it just went back to the main menu with "conecting..." in mid screen for a few seconds and than its just the load screen.

i have send u the logfile via email so pleas give it a look because my twin brother has exactly the same problem with a diferent laptop

thanks in advanse

Marthijn Efdé

[Dadash]

Originally posted by Pip:

When i go to join a server it sends me to a black screen, people die and then it sends me to the loading screen again, where it then sits for about 10 seconds and then pushes me to the main menu again. I have waited 20 hours at this point for an email back. I've used the forums and haven't found anything so i'm here asking and waiting, hopefully not another 20 hours or more for an answer.

i think what we have is the same problem and im also still w8ing for an email reply but im w8ing 48 hours already :(

can u please contact me when u have a solution?

[ArguingMirror]

Originally posted by Dadash "\\//oiD":

Originally posted by Pip:

When i go to join a server it sends me to a black screen, people die and then it sends me to the loading screen again, where it then sits for about 10 seconds and then pushes me to the main menu again. I have waited 20 hours at this point for an email back. I've used the forums and haven't found anything so i'm here asking and waiting, hopefully not another 20 hours or more for an answer.

i think what we have is the same problem and im also still w8ing for an email reply but im w8ing 48 hours already :(

can u please contact me when u have a solution?

I will if they ever get back to either us.