how do I enable ac2 deluxe edition ?

[kamazoultane]

everytime I want to enter the key (extra > activate extra content) : it says that it can't reach ubisoft servers so I can't have access to it although I payed it and this content is still sold on steam.

[76561198868205544]

Hey! Thank you for getting in touch and sorry to hear that you are getting this error.

The online services for this game have now been shut down {LINK REMOVED}(https://www.ubisoft.com/en-us/help/connectivity-and-performance/article/multiplayer-and-online-services-availability-in-ubisoft-games/000064576?origin=middle)

Therefore we may need to look into adding this manually for you. To do this please contact us here:

{LINK REMOVED}https://www.ubisoft.com/en-gb/help/contact

Thank you.

- Ubisoft Support

[kamazoultane]

oh ok thx

[76561198868149032]

No problem. You can also private message us on {LINK REMOVED}Facebook and {LINK REMOVED}Twitter if you prefer.

- Ubisoft Support

[kamazoultane]

hello, thanks for everything.
I contacted the french support using a chat. But they told me it was impossible to activate the deluxe content in ac2 manually.
I don't understand.
Thanks for your help.

[Ubi-Thrupney]

Hi Kamazoultane, thanks for coming back to us about this. My apologies for the inconvenience.

I understand you've not been able to access the extra content from the AC2 Deluxe edition, despite that it's still available for purchase on Steam. This is something our teams are currently investigating.

In the meantime, if you'd purchased the game within the last two weeks, you may be entitled to a refund. Here's Steam's support article describing how to go about that.

Please let me know if you've any questions about this at all.

- Ubisoft Support

[Fenrir]

Hey i got Ac2 Delux Edition but i did not get Templair Lairs or Bonus skin can someone help me

[Fenrir]

Originally posted by Ubi-Thrupney:

Hi Kamazoultane, thanks for coming back to us about this. My apologies for the inconvenience.

I understand you've not been able to access the extra content from the AC2 Deluxe edition, despite that it's still available for purchase on Steam. This is something our teams are currently investigating.

In the meantime, if you'd purchased the game within the last two weeks, you may be entitled to a refund. Here's Steam's support article describing how to go about that.

Please let me know if you've any questions about this at all.

- Ubisoft Support

I need help to enable AC2 delux edition for templar lairs and bonus skin i hope you can help me with that i have on my ubisoft account not on steam btw

[Ubi-Pegasus]

Originally posted by All-Father:

Originally posted by Ubi-Thrupney:

Hi Kamazoultane, thanks for coming back to us about this. My apologies for the inconvenience.

I understand you've not been able to access the extra content from the AC2 Deluxe edition, despite that it's still available for purchase on Steam. This is something our teams are currently investigating.

In the meantime, if you'd purchased the game within the last two weeks, you may be entitled to a refund. Here's Steam's support article describing how to go about that.

Please let me know if you've any questions about this at all.

- Ubisoft Support

I need help to enable AC2 delux edition for templar lairs and bonus skin i hope you can help me with that i have on my ubisoft account not on steam btw

Hey All-Father

To clarify, is this issue occurring with a purely Ubisoft Connect version of the game, and not on a Steam version?

If so, I can only suggest you try out the steps from the PC technical support article [www.ubisoft.com] and if your issue continues also contact Ubisoft support via email [www.ubisoft.com] to see what other help they can offer for this.

I apologize in the meantime for any inconvenience caused.

- Ubisoft Support

[Fenrir]

Originally posted by Ubi-Pegasus:

Originally posted by All-Father:

I need help to enable AC2 delux edition for templar lairs and bonus skin i hope you can help me with that i have on my ubisoft account not on steam btw

Hey All-Father

To clarify, is this issue occurring with a purely Ubisoft Connect version of the game, and not on a Steam version?

If so, I can only suggest you try out the steps from the PC technical support article [www.ubisoft.com] and if your issue continues also contact Ubisoft support via email [www.ubisoft.com] to see what other help they can offer for this.

I apologize in the meantime for any inconvenience caused.

- Ubisoft Support

thank you for replaying i just want to ask one more qeustion i have AC2 delux edition on my ubisoft acc i got the game from G2A becuse there is no where else to buy the delux edition is old it aged like fine wine but i loved to have that templar lairs and bonus skin i hope you can help me with that asap sorry again for boterhing you about this.

[76561198868149032]

Originally posted by All-Father:

Originally posted by Ubi-Pegasus:

Hey All-Father

To clarify, is this issue occurring with a purely Ubisoft Connect version of the game, and not on a Steam version?

If so, I can only suggest you try out the steps from the {LINK REMOVED} PC technical support article and if your issue continues also contact Ubisoft support via {LINK REMOVED} email to see what other help they can offer for this.

I apologize in the meantime for any inconvenience caused.

- Ubisoft Support

thank you for replaying i just want to ask one more qeustion i have AC2 delux edition on my ubisoft acc i got the game from G2A becuse there is no where else to buy the delux edition is old it aged like fine wine but i loved to have that templar lairs and bonus skin i hope you can help me with that asap sorry again for boterhing you about this.

Hey,

Unfortunately the extra content can't be activated anymore as online services have been shut down for the game. Please see this article for more info:
{LINK REMOVED}https://www.ubisoft.com/en-gb/help/gameplay/article/decommissioning-of-online-services-for-older-ubisoft-games-october-2022-update/000102396

- Ubisoft Support

[Fenrir]

Originally posted by UbiFroggard:

Originally posted by All-Father:

thank you for replaying i just want to ask one more qeustion i have AC2 delux edition on my ubisoft acc i got the game from G2A becuse there is no where else to buy the delux edition is old it aged like fine wine but i loved to have that templar lairs and bonus skin i hope you can help me with that asap sorry again for boterhing you about this.

Hey,

Unfortunately the extra content can't be activated anymore as online services have been shut down for the game. Please see this article for more info:
https://www.ubisoft.com/en-gb/help/gameplay/article/decommissioning-of-online-services-for-older-ubisoft-games-october-2022-update/000102396

- Ubisoft Support

well i hope in near future you will make remake of ezio triligoy like ezio collection for PS and xbox only but i hope i can see in the near future but this time for PC

[alienstookmybeer]

https://steamcommunity.com/sharedfiles/filedetails/?id=2841221628

[Ubi_TheBerry]

Originally posted by All-Father:

Originally posted by UbiFroggard:

Hey,

Unfortunately the extra content can't be activated anymore as online services have been shut down for the game. Please see this article for more info:
https://www.ubisoft.com/en-gb/help/gameplay/article/decommissioning-of-online-services-for-older-ubisoft-games-october-2022-update/000102396

- Ubisoft Support

well i hope in near future you will make remake of ezio triligoy like ezio collection for PS and xbox only but i hope i can see in the near future but this time for PC

Hey All-Father,

We don't have any information regarding any new remakes / collections in the pipeline at the moment, but we'll pass this on!

If there's anything more we can answer or assist with, please let us know!

- Ubisoft Support

[kamazoultane]

Originally posted by alienstookmybeer:

https://steamcommunity.com/sharedfiles/filedetails/?id=2841221628

THANKS BRO !!