"Lost connection" Uplay login impossible

[Violo]

Hi,
i have an Ubisoft account. At first Assassin's Creed launch it requests to me to login but when i do it it remain one minute i loading ad after the message is "Connection lost"

Obviously my connection is ok and my credentials are ok (i tested on my Ubisoft website account)

What i have to do before to ask for a refund?

[Coality]

Same with me

[Andre SV]

I looked for many tutorials but none of them work for me

[Basan™]

That's because Assassin's Creed II (AC II) came bundled with the Ubi$oft's former launcher/store that was called UPlay. Simply uninstall it and then install their latest launcher/store, which is Ubi$oft Connect[ubisoftconnect.com].

Although also be advised that AC II is amongst the games that Ubi$oft stopped having dedicated game servers[www.ubisoft.com]. And that there are also others, like AC IV: Black Flag that are considered "Legacy Titles" by them and thus you might not get any decent support at all for it[www.ubisoft.com].

[GSX]

Originally posted by Basan™:

That's because Assassin's Creed II (AC II) came bundled with the Ubi$oft's former launcher/store that was called UPlay. Simply uninstall it and then install their latest launcher/store, which is Ubi$oft Connect[ubisoftconnect.com]. :baa:

Although also be advised that AC II is amongst the games that Ubi$oft stopped having dedicated game servers[www.ubisoft.com]. And that there are also others, like AC IV: Black Flag that are considered "Legacy Titles" by them and thus you might not get any decent support at all for it[www.ubisoft.com].

And what about for Steamdeck users, who can't really run Ubisoft Connect in the background

[iqbalalaziz07]

same with me

[iqbalalaziz07]

Originally posted by Violo:

Hi,
i have an Ubisoft account. At first Assassin's Creed launch it requests to me to login but when i do it it remain one minute i loading ad after the message is "Connection lost"

Obviously my connection is ok and my credentials are ok (i tested on my Ubisoft website account)

What i have to do before to ask for a refund?

[Basan™]

Originally posted by GSX:

Originally posted by Basan™:

That's because Assassin's Creed II (AC II) came bundled with the Ubi$oft's former launcher/store that was called UPlay. ...

And what about for Steamdeck users, who can't really run Ubisoft Connect in the background

I'm not usually support, just share the knowledge that I've got.
And since I don't have, nor atm I'm particularly fond of, Steam's Deck thus you probably should look for a Proton based solution (which works based off upon Linux Operating Systems, from what I've read somewhere around one of the plenty Steam's forums sections) to circumvent that apparent Steam Deck's limitation. But hey, this is what I vaguelly recall from memory so take it with a few pinches of .

[pedroj.roji]

1. Uninstall Uplay and delete all files
2. Reboot PC
3. Download Ubisoft connect lastest version: https://www.techspot.com/downloads/6848-ubisoft-uplay.html

[Violo]

Yes it works.

Thanks to everybody :)

[DJ__WORM]

download an older version of ubisoft connect and it should work. did for me & my friend

[HoneyDough]

Originally posted by Basan™:

That's because Assassin's Creed II (AC II) came bundled with the Ubi$oft's former launcher/store that was called UPlay. Simply uninstall it and then install their latest launcher/store, which is Ubi$oft Connect[ubisoftconnect.com]. :baa:

Although also be advised that AC II is amongst the games that Ubi$oft stopped having dedicated game servers[www.ubisoft.com]. And that there are also others, like AC IV: Black Flag that are considered "Legacy Titles" by them and thus you might not get any decent support at all for it[www.ubisoft.com].

Thanks! I don't know why Ubisoft doesn't just make this crystal clear off the bat so their own customers don't have to scramble for information to even open their games. :/

[Lethalraider]

Ubisoft sucks

[Adam]

This thread was quite old before the recent post, so we're locking it to prevent confusion.