COMMON ISSUES + SOLUTIONS PC/Mac/Linux

[Aurel]

Hi, having an issue with the game?
You'll find some helpful informations below.

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LAUNCH PROBLEM - WINDOWS
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> PROBLEM:

"The game won't launch. Steam is saying "the game is already running".

> WHY?

Depending on how busy your hard drive is when you're launching the game for the first time (updating stuff, some torrents running, etc), the game can take 3 to 45 seconds to

launch. If you pressed "launch" again as it was not started yet, you launched 2 games at once and Steam doesn't like this very much.

> SOLUTION:

Look for "NW.exe" in your task manager. Kill it.
Launch the game. Wait a bit. It works, and will be much faster the next times!



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LANGUAGE SETTINGS PROBLEM (coming from the Early Access)
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> PROBLEM:

"I tried the game when it was in early access.
Now when I change the language settings on title screen, the new settings don't seem to have any effect."

> WHY?

It's pretty hard to deal with saves coming from that many different versions of the game.
To be sure to not mess with your file, the saves work the same way savestates work in a emulator: if you load a previous save of yours, it also loads the settings you chosed

at this point. Language settings are only changed "for real" at the next saving process on the worldmap screen.

> SOLUTION:

Load your save, change the language setting from the pause menu ("start" or "esc" in a level).
Next time you'll be on the worlmap, it will be saved for good.



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LAUNCH PROBLEM - MAC
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> PROBLEM:

"The game won't launch. The loading bar is turning red"

> WHY?

There can be more than one explanation.
Third parties softwares messing with the files permissions, a too busy hard drive at first launch, or a NodeWebkit random bug (more on this below).
Let's be sure to check everything.

> SOLUTIONS:

- Be sure you hardware reaches the minimum configuration as written on the store page (Mac OSX 10.10.2, and a 512mb video card)

- Please verify the files integrity to be sure there was no problem with your download (Steam is very great, but it happens sometimes).
In your steam games library, click on the game and choose "properties > "local files" > "verify game cache".

- Outside of Steam, please check the file permissions in the game folder by checking their properties.
In your Steam games folder, look for "The Next Penelope". The "nw.app" and "nw.app/ressources" folders sould be read+write by everyone.

- If this is your first game from Steam, be sure you're allowing to launch apps not only coming from the official mac appstore (in your security settings.)

- Last thing, if this issue is coming from a too busy hard drive, try to shut the app down, and to relaunch it a bit later.
As weird as it can sounds, this bug can be related to NodeWebkit, the tool I'm using to export the game for Mac and Linux.
Sometimes (and this makes me mad as I have no control on this whatsoever) it can miss a file when loading the game for the first time.
Once successfully launched, this won't happen the next times.



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LAUNCH PROBLEM - LINUX - UBUNTU / FEDORA 64bit
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> PROBLEM:

"The game won't launch. The loading bar is turning red"

> WHY?

There can be more than one explanation.
An unsupported distrib (as mentioned on the store page, the game isn't compatible with Steam OS yet), third parties softwares messing with the files permissions, a too busy hard drive at first launch, or a NodeWebkit random bug (more on this below).
Let's be sure to check everything.

> SOLUTIONS:

- Be sure you hardware reaches the minimum configuration as written on the store page (Ubuntu or Fedora 64 bit, and a 512 mb graphic card)

- Please verify the files integrity to be sure there was no problem with your download (Steam is very great, but it happens sometimes).
In your steam games library, click on the game and choose "properties > "local files" > "verify game cache".

- Outside of Steam, please check the file permissions in the Next Penelope folder to be sure "NW" is allowed to be launched as an app.

- Last thing, if this issue is coming from a too busy hard drive, try to shut the app down, and to relaunch it a bit later.
As weird as it can sounds, this bug can be related to NodeWebkit, the tool I'm using to export the game for Mac and Linux.
Sometimes (and this makes me mad as I have no control on this whatsoever) it can miss a file when loading the game for the first time.
Once successfully launched, this won't happen the next times.

[Shark]

I bought this game for Linux and I have a number of problems with it:

1. The binds for my xbox 360 wireless controller are really strange. The triggers are bound to start and back. Only the analog stick and A,B,X,Y work as expected
   
2. Performance on Intel Iris Pro Graphics are really low, even on low settings. This seems to cause all kinds of weird issues. When I get the last lap version and finish, I get it again and the game continues, this happens 3 times in a row. Finishing anything but last isn't possible, even if you actually do finish first you finish last.

On the more positive side of things, the game launches on both SteamOS 2.0 and Arch Linux. The controller issues I found on both, I haven't been able to actually play on SteamOS because of that. Both my machines have different hardware.

[c0ntrast]

The binds for my xbox 360 wireless controller are really strange. The triggers are bound to start and back. Only the analog stick and A,B,X,Y work as expected

Glad I saw this, as I'm also on Linux and using the same controller (with the SteamOS-patched xpad module - https://launchpad.net/~mdeslaur/+archive/ubuntu/steamos). Once this is fixed, I'll definitely be buying this game. :)

[jeremania]

Any ETA on a fix for this controller mapping issue in SteamOS? Looks like the above comments are five months old and this is still a problem. Can we at least get a response from the developer? Has this game been abandoned?

[Bip-Bip]

Hi, we're experiencing a bug on ariadne's desert: http://steamcommunity.com/app/332250/discussions/0/154642447927461924/

[box3rtwin]

had the no-launch issues on mac and went through the steps with a heavy sigh.... but the read/write one made it work. ty :>

[thierry.chopain]

Hello, I'm on Macbook Pro 2016, and the game is blocking on the screen with the red bar. I made the changes as indicated but it does not work. Do you have a solution ? I thank you in advance

[GD.Vlad]

I can't config controls in keyboard. Game not contain normal options. And I not search any config-files.
I need WASD-controls. Arrows are suck.