Activation Key Problem

[Heathy]

Just installed SC Conviction when i start the game it takes me to UBIsoft Connect and asks for activation key but its not an option in Steam for me, just want to play single player thanks.

[jandarsun8]

I ended up giving up on it. Multiple techs on Ubisofts side kept touching the ticket asking for the same thing multiple times. It was irritating and almost like they did that on purpose since you could see multiple screen shots of the items in the ticket. More of a pain then anything else. I'll look for it on GOG games or something where there's not a tie in to Ubisoft's Connect.

[Northern]

I'm given a cd-key just now via e-mail after 10 days when I opened the ticket. It seems Heathy here got his cd-key after exactly 10 days too.

So, wait for 10 days after contacting them. But this has to fixed in the launcher not with handing cd-keys, in my opinion.

[47]

♥♥♥♥♥♥♥ ♥♥♥♥

[Gusto]

After more than 10 days, still nothing, they told me the issue got sent to the "game team", but i asked for a status on progress and now they're doing the same dance of asking for the same things that i already provided in the same ticket.

[ChickenMan68]

Same problem, its a known issue that Ubisoft is apparently ignoring. I'm currently in communication with Ubisoft through a support ticket. They are making me do a bunch of run-around BS before providing me with a Verification Key. Its annoying and frustrating. If you try the same thing, I would recommend telling them from the start that you have only one account and that its not a problem with having a second account since you don't have one.
Have the following ready and attach from the get go:
1. Screen shot of your Steam receipt for the game in .jpg format. (you have to go to the steam website and login and go to your purchase history from there, i would recommend having a second window open to your account info page so they can see the email tied to the account)
2. upload your launcher log from C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\logs
3. take a screenshot and save in .jpg format the following folder window: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames (it will be a long row of letters and numbers)

This is where I'm at right now, if they require anything else of me I will update my reply so that if any of you decide to do this (the only fix) then you will have everything all at once to progress to a solution faster.

[jandarsun8]

Yeah, it's what they had me do too and then I got three other people working the ticket and all of them asked for the same thing which you could clearly see attached to the bottom of the ticket. Became a waste of time for me for a 6$ game I bought in 2017. I just said screw it.

[God, owner of the Universe]

You'll have to change compatibility settings of

steamapps\common\Tom Clancy's Splinter Cell Conviction\src\system\conviction_game.exe

I used "Windows 7" (I'm on W10). This not only allowed me to launch the game again after the first successful launch (which sparked this post) and the three failures afterwards, but also saves you the TWO warnings that the game is not meant for this operating system.

Resolution to 4K is not a problem.

...

💥💥💥 IT WORKS! 💥💥💥

I just launched the game. Ubisoft's stupid "Connect" opened. But instead of asking for a key, it said that by continuing, the game would be bound to my account. I continued, saw the low resolution 4:3 game, cranked up the resolution to 4K 16:9 in the settings, and I suppose I can play now!

I assume they updated the launcher. Didn't sound to me as if they had done something to my account server-side.

I tried to launch it because I had this last-resort idea, which might have worked otherwise:

They had asked me for screenshots of various things, e.g. of these folders (of the FOLDERS! Weird. Did they phrase that wrong?):

C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\user_profile
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership

There's only one file in each of these. The one in the latter is a few KB in size. They're binary.

Looking at the latter in a hex editor (I recommend HxD by Maël Hörz.), I saw that it contains a few text portions that look like game keys, e.g. (altered): a103-1443-51c4-4195-3ef2

I just wanted to try all of these in Connect. But ... see above.

[jandarsun8]

Ok, this DID work for me as well. Not 4k but this is running at 2560x1440 at 120hz so this is more then I was hoping for. Figured I'd have to use my 24' 1080 res 60hz (most of the time with older games, it's what I use instead) but this is working on my 27' just fine now.

Thank you very much for this and award given! Thanks man!

[Gusto]

Just tried it, it worked for me too! And if for some reason you don't want to keep the game running in compability mode, you can turn it off after, you only need the compability for the first time you boot the game, so it can bind the game to your ubisoft account, at least the game worked the second boot without compability for me. Thanks a lot God, owner of the Universe. I can finally stop trying to resolve this issue with ubisoft.

[God, owner of the Universe]

Автор сообщения: jandarsun8

Thank you very much for this and award given!

Thanks a lot :D

Автор сообщения: Gusto

you only need the compability for the first time you boot the game, so it can bind the game to your ubisoft account, at least the game worked the second boot without compability for me.

My experience was the opposite: On my first attempt today which surprisingly worked, I got the "not for this OS" warning because I was not in compatibility mode which I hadn't tried at all yet. Then the UBIdreck launcher showed up. After confirmation, the same warning came AGAIN. Then I was in the game and changed the resolution.

I wrote the post and started the game again - didn't work. Tried it a few times, every time cleaning things up first via Task Manager ("Details" page, where btw. everybody should make visible the column "Command Line"). Didn't work. Windows asked if it should set compatibility ... but that would have been for the launcher.

So I manually set it for the game exe, and since then it worked.

[skruideli]

I had this problem, but launching it today, it seems like the issue has been fixed and you don't need to actually do any compatibility changes to fix it, game *should* launch now.

[Dallen Malna]

This worked for me too! Just need to get radmin up to play multiplayer with friends...

['CiRkuZ]

hellow guys! now u dont need to have de CD key to enter the game, just sign in on your ubisoft account, let it open, then go to steam and start the game, it will appeare an opcion on ubisoft to get in the game and it does! voila! good luck

[HeartBreaker0ne]

Me too, same problem here.

[mike.sharby]

Will never buy a game from Steam or Ubisoft again!