The Jackbox Party Pack

The Jackbox Party Pack

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Invalid Room Code for only one user
**Summary**
I can not connect to a running game despite using the correct code. I have tried multiple devices, with and without a VPN. Others are able to connect to the game.

**Steps to Reproduce**
1. Live in London England
2. Have PlusNet ISP
3. Share your host screen using Zoom
4. Start any game
5. Attempt to use the code given on your personal device.

**Expected Results**
Be able to connect to a game as my family in the USA can.

**Actual Results*
Not being able to connect to the game.

**Notes**
* I have tried to repeat these steps using a VPN connected through us-west but that still produces the problem.
* I have tried to both a mobile phone, and a laptop to connect to the game and both errors were the same. The mobile phone was not on WiFi.
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Showing 1-1 of 1 comments
Jackbox Games  [developer] Apr 29, 2020 @ 12:09pm 
Hello!

If you haven't yet, please open a ticket with our support staff at help.jackboxgames.com
We're happy to help you troubleshoot!
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Showing 1-1 of 1 comments
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