Lost my progress for YDKJ

[Nodlyn]

My high scores for You Don't Know Jack are gone! The problem is, this means I can't access the later episodes. Is there a way to just unlock them all, or get my scores back?

[booty18]

I'm gonna bump this. It just happened to me.

[Nodlyn]

Even when I try to play the game again, I can't save any new scores. I won't be able to play YDKJ anymore if this problem doesn't get fixed.

[Nodlyn]

All of this happened after a massive update back in July/August. The update was over 1GB, for a game that is less than 1GB. It's ridiculous, and it ended up causing problems instead of fixing any for me. :/

[Jackbox Games]

Hello! We're very sorry to hear this. If you haven't already, can you both please open a support ticket at help.jackboxgames.com so we can investigate this in further detail?

[Mercury]

happened to me too. was at like episode 13 or something and came back to notice im at 0 games played. played many months ago, updated the game, now its gone and im back at 0 lol

[Mercury]

about half way through the episodes, started up TJPP today and its gone AGAIN. please fix this jackbox

[ChronicTonic]

Had this happen recently as well.

[Samster]

Also lost all of my progress.

[Mo]

This had happened to me too. Anyone got a fix?

[Geforcefly]

Having problems here as of this post too.

[Mercury]

I contacted support and got this reply:

Originally posted by Jackbox Games Support:

Hello!

We apologize you have had issues with your save data disappearing. I've investigated the problem using my own PC and I think I have isolated the issue. We updated all of our games to a new engine about a year ago, and that may have caused some file translation error with this specific game somewhere along the way. I have let our engineering department know to investigate.

In order to solve the problem on my device I had to uninstall the game and manually delete any game data both from the "local game files" as well as the local user AppData. Then make sure to disable the cloud data on Steam (Steam -> Setttings -> Cloud). If you do not disable cloud data the game will be downloaded with your old incorrect files. After downloading the game this way it seems to work correctly and cloud data can be turned back on.

If you need help locating any of these files are settings please let us know and I can walk you through the process more thoroughly. Also, after you have redownloaded the game I can share with you the process of unlocking all of the game episodes within the game files if you do not want to manually unlock them again.

Extremely helpful support reply! Not enough game support teams are this good. Hope this solution helps you guys too.

[Wilsondude]

still happening, very annoying.

[Nomad]

Originally posted by Mercury:

I contacted support and got this reply:

Originally posted by Jackbox Games Support:

Hello!

We apologize you have had issues with your save data disappearing. I've investigated the problem using my own PC and I think I have isolated the issue. We updated all of our games to a new engine about a year ago, and that may have caused some file translation error with this specific game somewhere along the way. I have let our engineering department know to investigate.

In order to solve the problem on my device I had to uninstall the game and manually delete any game data both from the "local game files" as well as the local user AppData. Then make sure to disable the cloud data on Steam (Steam -> Setttings -> Cloud). If you do not disable cloud data the game will be downloaded with your old incorrect files. After downloading the game this way it seems to work correctly and cloud data can be turned back on.

If you need help locating any of these files are settings please let us know and I can walk you through the process more thoroughly. Also, after you have redownloaded the game I can share with you the process of unlocking all of the game episodes within the game files if you do not want to manually unlock them again.

Extremely helpful support reply! Not enough game support teams are this good. Hope this solution helps you guys too.

I did all that, and all it did was apparently cause me to lose all my local data as well as my cloud data. Now it looks like my progress is completely lost.

edit: reading between the lines it sounds as though this was the expected outcome, but I'm puzzled as to how this can be considered a fix since it only caused me to lose what little data I had remaining.

[Obbie Skinner]

i am in the same boat. The game doesnt save the data on linux, so i only have access to the first 5 levels. why are they locked in the first place?!