Can't download the game :: Neon Hearts City General Discussions

Neon Hearts City

All Discussions Screenshots Artwork Broadcasts Videos News Guides Reviews

Neon Hearts City > General Discussions > Topic Details

Olga 1987 May 13 @ 4:30pm

Can't download the game

I keep getting the message "The files are damaged", and the downloading process is stuck at 44%. Fix this ASAP! Or I'll refund the game, simple as that.

Last edited by Olga 1987; May 13 @ 4:31pm

The author of this topic has marked a post as the answer to their question.
Click here to jump to that post.

Originally posted by Kevät:

Originally posted by Olga 1987:
"Файлы загрузки повреждены"/"The files of the loading data are damaged".

Thank you, Olga.

Steam doesn't support Windows 7 anymore, which might lead to such errors. You can read more about this here:
https://help.steampowered.com/en/faqs/view/4784-4F2B-1321-800A

While the game itself runs on updated version of Windows 7 (so long as there's support for DirectX 11 or OpenGL 3.3 compatible), Steam itself might not work properly, resulting in such errors.

Clearing the cache as I suggested can sometimes help, but you say it didn't in your case.

For full Steam support, you will need to upgrade your system to Windows 10. Assuming that's not practicable, feel free to go ahead and ask Steam for a refund. I'm sorry it didn't work out.

< >

Showing 1-10 of 10 comments

Kevät [developer] May 13 @ 8:17pm

Hey Olga! Sorry it's happened to you.

It seems like, during download, the download cache potentially became corrupt.

Could you try the 'Clear Cache' button? Steam -> Settings -> Downloads -> Clear Cache, then trying again.

Also, could you give me more details please, which version of the game are you trying to launch - Windows, Linux, macOS? Can you give me your system specs, Windows version, etc.

Last edited by Kevät; May 13 @ 8:23pm

Olga 1987 May 14 @ 2:25am

Windows 7
AMD A10-6800K 4.1 GHz 4-Core
GeForce GTX 750 Ti 2 Gb
16 GB DDR3
An old PC (bought in 2014), but the game specs are even lower.

Kevät [developer] May 14 @ 2:38am

Originally posted by Olga 1987:
Windows 7
AMD A10-6800K 4.1 GHz 4-Core
GeForce GTX 750 Ti 2 Gb
16 GB DDR3
An old PC (bought in 2014), but the game specs are even lower.

Thanks. The problem doesn't seem to be related to the game, seems like there was a problem downloading it.

Did you try this as suggested:
Could you try the 'Clear Cache' button? Steam -> Settings -> Downloads -> Clear Cache, then trying again.

Then try downloading again? As step 2, if the game did download, please verify file integrity: right click on the game in your library -> properties -> installed files -> verify file integrity.

Further, make sure you have enough free space. 250-300 MB should do.

Last edited by Kevät; May 14 @ 2:41am

Olga 1987 May 14 @ 3:36am

Yes, I tried this, but to no avail. I'm greatly disappointed and feel robbed. I'll refund after a couple of days bacause there'll be another release I'd been waiting for, and I want to spend these money on it. I hope another game'll be downloaded successfully.

Last edited by Olga 1987; May 14 @ 3:37am

Kevät [developer] May 14 @ 4:34am

Originally posted by Olga 1987:
Yes, I tried this, but to no avail. I'm greatly disappointed and feel robbed. I'll refund after a couple of days bacause there'll be another release I'd been waiting for, and I want to spend these money on it. I hope another game'll be downloaded successfully.

I'm sorry the game didn’t download properly. Based on your description, this doesn’t appear to be an issue with the game itself, since the game’s code doesn’t affect the download process.

It’s likely related to a Steam issue - corrupted files, a stuck download, or connection problems.

Olga 1987 May 14 @ 4:47am

And what should I do with that?

Kevät [developer] May 14 @ 5:47am

Originally posted by Olga 1987:
And what should I do with that?

I'm happy to keep working with you to try and solve this, but I understand there's a limited refund window, and you mentioned there's another game you don't want to miss out on. Since we may not find a solution in time, requesting a refund might be your best option at this point.

That said, if you're still open to troubleshooting, it would be really helpful if you could copy the exact error message (exact phrasing) or share a screenshot. That might give me a clearer direction to go from here.

Olga 1987 May 14 @ 7:03am

"Файлы загрузки повреждены"/"The files of the loading data are damaged".

Last edited by Olga 1987; May 14 @ 7:04am

The author of this thread has indicated that this post answers the original topic.

Kevät [developer] May 14 @ 7:48am

Originally posted by Olga 1987:
"Файлы загрузки повреждены"/"The files of the loading data are damaged".

Last edited by Kevät; May 14 @ 7:48am

Crimson Hog Jun 1 @ 3:21pm

Originally posted by Kevät:
Originally posted by Olga 1987:
"Файлы загрузки повреждены"/"The files of the loading data are damaged".

Thank you, Olga.

Steam doesn't support Windows 7 anymore, which might lead to such errors. You can read more about this here:
https://help.steampowered.com/en/faqs/view/4784-4F2B-1321-800A

While the game itself runs on updated version of Windows 7 (so long as there's support for DirectX 11 or OpenGL 3.3 compatible), Steam itself might not work properly, resulting in such errors.

Clearing the cache as I suggested can sometimes help, but you say it didn't in your case.

For full Steam support, you will need to upgrade your system to Windows 10. Assuming that's not practicable, feel free to go ahead and ask Steam for a refund. I'm sorry it didn't work out.

That's bad. Thak you for the info