My Sim cannot climb the stairs of a house

[harukiponte]

I rebuilt a house with new stairs, but my Sim cannot climb them, and there is no obstacles that stop him to do it.
Is there any system support to reach out to?

[Kananeski]

I'm having the same problem with the stairs.. Remade 2 houses to fix the issue, worked for one day and then they couldnt figure out how to use the stairs again.

[Taricus]

This issue happening with the placeable staircases or the modular connective ones? The latter are having issues ATM.

[harukiponte]

Originally posted by Taricus:

This issue happening with the placeable staircases or the modular connective ones? The latter are having issues ATM.

It's the modular ones... It's kinda frustrating because it took me 7 hours to remake the house replacing those stairs with new ones, and now my Sim cannot even reach the house itself. :') Do you know if they will fix the bugs soon?

[Hermit]

Originally posted by harukiponte:

I rebuilt a house with new stairs, but my Sim cannot climb them, and there is no obstacles that stop him to do it.
Is there any system support to reach out to?

this seems to be a known problem. i hope they fix it.

[harukiponte]

Originally posted by Hermit:

Originally posted by harukiponte:

I rebuilt a house with new stairs, but my Sim cannot climb them, and there is no obstacles that stop him to do it.
Is there any system support to reach out to?

this seems to be a known problem. i hope they fix it.

And would we need to download the game again after they fix it?

[Akasen]

Originally posted by harukiponte:

Originally posted by Hermit:

this seems to be a known problem. i hope they fix it.

And would we need to download the game again after they fix it?

No, the update either should apply automatically or you would just need to reverify the game integrity so the game checks the servers.

Worst case scenario, you may need to force delete the stairs with the boolprop testingcheatsenabled command, and with modular stairs you'll have to do this step by step.