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It also crashed for me after creating my first family, verified the game files, it told me 5 files needed to be fixed. After that I tried creating another family and it didn't crash.
Can't tell it's a permanent solution, but at least there's a possibility it won't crash on the next family.
I did that, and it also found 5 files to be fixed, but is still crashes after create a family.
I didn't verify any game files but after creating a second family in the same neighborhood the game works perfectly fine. Maybe that's another possibility to try?