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Maybe this might help. I'm unfamiliar with exporting/importing families and saves
I noticed houses aren’t updating in my game either I can add custom furniture perfectly but the houses never show up no matter what, could this be some type of bug?
/home/deck/.steam/steam/steamapps/compatdata/3314060/pfx/drive_c/users/steamuser/Saved Games/Electronic Arts/The Sims 25/
I've tested the transferring of UserData from my PC to the Deck from my (very old) Sims folder. Worked perfectly fine.
It also explains why I was unable to switch to any other neighborhoods and why a bunch of old NPCs were missing from their houses. They only have one UserData folder in there for some reason...