Bug Reports/バグ報告

[Customer Service]

Known Issues

This thread summarizes the known bugs and workarounds for "Desktop Mate." We also encourage users to share their own experiences and solutions here!

If you encounter an issue, please check the information provided here or look at solutions shared by other users.

If the problem persists, you can contact us through the following form:
https://forms.gle/jbLEM7EePPKa68LU7

Known Issues as of April 15, 2025
Here are the currently known issues we're aware of:

• (In Progress) When launching the app, character size may differ from the previously saved setting.
  
• (In Progress) Forcing the app to close during an alarm may cause character size issues upon the next startup.
  
• (Fix Planned) Characters may flicker momentarily when grabbed.
  
• (Fix Planned) When grabbing and moving large-sized characters quickly, the taskbar may flicker.
  
• (Fix Planned) Moving characters between displays with different resolutions may cause changes in size or position.
  
• (Fix Planned) Repeatedly moving characters between displays of different sizes may occasionally cause abnormal character scaling.
  
• (Fix Planned) The application window may sometimes appear in front of the taskbar while the app is running.
  
• (Fix Planned) Under specific conditions, grabbing a character may result in the "grabbed" state not being released properly.
  
• (Fix Planned) Moving a seated character to the edge of the screen may cause misalignment between the cursor and the character's position.
  
• (Fix Planned) If a character is seated near both a window and the taskbar, their coordinates may behave abnormally.
  
• (Fix Planned) Grabbing a character immediately after launching the app may result in abnormal positioning.
  
• (Fix Planned) Resuming the PC from sleep mode may cause unexpected character behavior.
  
• (Fix Planned) Characters' shadows may have active grab hitboxes.
  
• (Under Investigation) In some environments, characters may appear completely white due to rendering issues.
  
• (Under Investigation) In certain situations, shadows for characters may appear misaligned.

Your contributions help create a better support environment for everyone. Thank you for your cooperation!

Here is the previous thread:

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既知の不具合について

このスレッドでは、「Desktop Mate」で確認されている既知のバグと回避策をまとめています。また、ユーザーの皆様からの投稿も随時お待ちしております！

不具合が発生した場合、まずこちらに記載されている情報や、他のユーザーからの投稿で紹介されている解決策をご確認ください。

それでも解決しない場合は、以下のフォームからお問い合わせいただけます。
https://forms.gle/jbLEM7EePPKa68LU7

現時点の既知の不具合は以下の通りです。（2025年4月15日更新）

• (対応中) アプリ起動時に、キャラのサイズが前回設定時のサイズから変動することがある
  
• (対応中) アラーム中にアプリを強制終了させると、次回起動時のキャラのサイズに異常が発生する
  
• (修正予定) キャラをつかんだ際に一瞬チラついてしまう
  
• (修正予定) キャラのサイズが大きいときに掴んで素早く動かすとタスクバーがチラついてしまう
  
• (修正予定) 異なるサイズのディスプレイ間を移動した際、キャラのサイズや座標が変動することがある
  
• (修正予定) 異なるサイズのディスプレイ間の移動を繰り返すと、稀にキャラのサイズに異常が発生する
  
• (修正予定) アプリの起動中に、ウィンドウがタスクバーよりも前に来てしまうことがある
  
• (修正予定) 特定の条件でキャラをつかむと、掴むのをやめてもつかまれ状態のままになる
  
• (修正予定) 座った状態のままキャラを画面端に移動させると、マウスカーソルとキャラの位置がズレてしまう
  
• (修正予定) ウィンドウとタスクバーが近い状況でキャラをウィンドウに座らせるとキャラの座標に異常が発生する
  
• (修正予定) アプリ起動直後にキャラをつかんだ際にキャラの座標に異常が発生する
  
• (修正予定) PCをスリープから復帰させた際にキャラの挙動に異常が発生する
  
• (修正予定) キャラの影部分にも掴み判定がある
  
• (調査中) 環境によって、キャラが真っ白になって描画されてしまうことがある
  
• (調査中) 特定の状況でキャラの影の描画が一部ズレてしまうことがある

皆様の情報共有が、より良いサポート環境を作る助けになります。ご協力よろしくお願いいたします！

以前のスレッドはこちらです。

[Faye Strawberry]

Please will you fix the regional pricing?

[Customer Service]

We sincerely apologize for the inconvenience.
We are aware that there are inconsistencies in regional pricing.
This is due to a combination of factors such as differences in local cost of living, Steam’s default pricing suggestions, and certain licensing agreement terms.
That said, we are actively working to improve the situation, and we kindly ask for your patience as we make adjustments.

[Customer Service]

Originally posted by Faye Strawberry:

Please will you fix the regional pricing?

With this update, we have adjusted the regional pricing balance as you pointed out.
Thank you very much for your valuable feedback.
https://steamcommunity.com/games/3301060/announcements/detail/538853343860097059?snr=2___

[Faye Strawberry]

That's great news! :)