Freezes at "25%" while OPENING PROJECT?

[jmw]

So as the title says, the program freezes at 25%. I've tried opening the .bak files, and updating my quicktime, still no luck. The project still freezes..

I can still move the program around my monitor (not completely frozen) but buttons become functionless, and will not do anything when pressed. And I have to use task manager to close the program.

[xyzt]

That sounds like a conflict problem... but I might be wrong. Conflict issues are kind of annoying to ferret out anyway. I've also had this sort of problem with codecs, particularly from questionable outputs, like phones, tablets, inexpensive dvd writers which hook up to the tv, and inexpensive apple products.

[jmw]

Originally posted by southpawami:

That sounds like a conflict problem... but I might be wrong. Conflict issues are kind of annoying to ferret out anyway. I've also had this sort of problem with codecs, particularly from questionable outputs, like phones, tablets, inexpensive dvd writers which hook up to the tv, and inexpensive apple products.

So what should I do to fix it?

[xyzt]

Well, if it's a codec problem... windows live software is free... and you might be able to use it to convert a troublesome codec. Quicktime pro can work the same way, but it's finding the save settings that don't cause a problem.

If it's a conflict problem, you'll want to survey the services and programs and startup programs on your computer. Whatever looks a little like it might not be friendly to a video editor, a media sharing service, or whatever, might be all the problem is.

Either case requires a bit of trial and error. Media creation software can be that way.

[76561198178591239]

Please try resetting the software and then opening your project: {LINK REMOVED}https://www.custcenter.com/app/answers/detail/a_id/2744/kw/2744

If resetting doesn't resolve/change symptoms, you can temporarily rename the folder containing your project's media in Windows so Movie Studio "loses" it and thinks it's offline (so "Videos" folder might become "VideosTEMP"). When you launch your project again, tell Movie Studio to ignore all missing media and the project should open successfully, but you'll see empty clips on the timeline. Via trial and error, you can use the Project media window to right click -> replace the files with themselves one by one until you hit one that causes an issue.

What created the media? A specific camera or capture app?

[Alfvild]

I get this issue when I add Text from the media generator. If i save the project, then try to open it.

If I start with a new project, do not add text and do some editing. Save and open that one, it does not hang.

I guess there is something about the title or media generator. Could it be that it cannot load the generated Text file for some reason? I have yet to find a solution to this.

[Clumsy]

Originally posted by Sony Creative Software CS Team:

Please try resetting the software and then opening your project: https://www.custcenter.com/app/answers/detail/a_id/2744/kw/2744

This solved the issue for me. I couldn't even load the default "welcome" -project.

[Link]

Originally posted by Clumsy:

Originally posted by Sony Creative Software CS Team:

Please try resetting the software and then opening your project: https://www.custcenter.com/app/answers/detail/a_id/2744/kw/2744

This solved the issue for me. I couldn't even load the default "welcome" -project.

I'm sorry, but this didn't fix mine /:
I also have another problem and this may have broken my vegas file.

When I render a project, if it takes more than 20 minutes, my computer shuts down, for no reason, not even BSOD, just shuts down like if it was an overheat, which is not.

It never happened until "one day" and kept doing it since then, but this time, it shut down again, and now I cannot open some .veg files. The one I was working on freezes at 25% too, but this didn't fix my problem.

Please, help me, I've been a month without uploading any content to my channel and I have a contract to follow.

Thank you.

[76561198178591239]

Originally posted by LinkPK:

When I render a project, if it takes more than 20 minutes, my computer shuts down, for no reason, not even BSOD, just shuts down like if it was an overheat, which is not.

This is always, always a hardware fault. I strongly recommend that you consult a trusted computer service professional as soon as possible. The other symptoms you describe sound very much like data corruption/loss, which is another symptom of hardware failure. Back up your data immediately if you don't have a recent backup.

Software crashes and hangs are an entirely separate category of problem from sudden physical shutdown of the machine. It's not possible for our software to instruct the computer to shut down in this manner. The reason you've only seen this issue when rendering video is because rendering video is probably the most demanding function you perform on your system, so that's what pushes the system hard enough to expose the problem. You'd likely see exactly the same shutdown behavior running any similarly demanding process.