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I am so sorry to hear that, Guy. ><
Are your graphics drivers up to date? I'm happy to aid if you need a point in the right direction.
This, more often than anything else, tends to be the issue at hand.
Failing that, feel absolutely free to reach out to me directly on Skype.
I'm Daniel.Garfield1.
I'd be happy to look into the issue.
In the meantime, to get me looking, would you mind sharing some computer stats?
What OS are you using? OSX? PC? What version?
What sort of monitor do you have? What's its resolution?
Do you happen to know your graphics card?
Thanks very much, Guy!
Danny