Crash and Bug Report Thread

[Capcom Customer Service]

Hey there Demon Hunters,

While we hope that everyone will have a great time with Devil May Cry 4 Special Edition, there are always hitches and hiccups that may happen along the way, be they software or hardware issues or any other number of unforeseen problems. That said, we're creating a thread here for crash and bug reports that can be passed on to the development team for review.

Before submitting feedback, please try the following:

Verify the game's cache in Steam
If the game is crashing, you're getting black screens, or something is just off with the game in general, try verifying the game's files as outlined here. If files are missing or corrupted, Steam will replace only those files without needing to re-download and re-install the entire game. As part of this process, please disable your anti-virus to ensure that Steam is able to properly access files.

For NVIDIA SLI / ATI CrossFire Users
We strongly recommend disabling multi-GPU technologies such as SLI and CrossFire. DMC4SE does not support these technologies, and there is a possibility they may interfere with the game.

If you're experiencing a start-up crash or black screen, please post in our detailed feedback thread using the outlined provided there - it will help the development team investigate those specific issues.

To submit feedback, please use the following outline:

Feedback Outline

A) Your System Specs (Please be as specific as possible!)

1. CPU name and model
   
2. Graphics card/chip model
   
3. Video driver version number
   
4. Monitor refresh rate
   
5. System memory size
   
6. OS version (Windows 7, 8, 8.1, 64-bit/32-bit, etc.)
   
7. OS language
   
8. In-game settings (fps, resolution, anti-aliasing, refresh rate, v=sync, etc.)

B) Specific issue
Please share the specific issue and the area where you are experiencing the said behavior - if it's something happening outside of the game, such as a crash before the game starts, letting us know how you're trying to start the game or any messages that come up beforehand are helpful, too.

C) Detailed reproduction steps, if consistently reproducible.
This step in particular is extremely helpful for the development team. The more detailed info you can provide, the quicker the team can reproduce the error state and (hopefully) fix the issue.

D) A DxDiag report, hosted through an external service.
A DxDiag report -- a file generated from the DirectX Diagnostics Tool -- will provide detailed hardware, software, and driver setup for your PC. Directions on how to generate this file can be found here[www.fuzeqna.com]. You can upload this file to a service such as Dropbox, Google Docs, etc., and link to the file for us to review. Please do not post the entire text of the DxDiag in the thread!

Please note that any discussion unrelated to crashes or bugs may be deleted to keep the thread organized. Thank you for your feedback and cooperation!

- Capcom Customer Service

[Updated 06/24/15 to add a few troubleshooting steps and reorganize the feedback outline.]

[ATG0270]

short graphics bug repot: in the curse forest levels the brightess is too high

[Kyre Esquie ~(*￣▽￣*)ブ]

At the beginning of mission 4, Nero's play, we have to activate the Gyro Blade to destroy the barricade at the door. Normally you can use Devil Bringer to activate it and moving it. But after activating it, Devil Bringer won't make it move no matter how much you spam the button. The solution is you have to do devil bringer on air to make it move. Please fix this bug

[pdark]

1. core i7 3770k @3.5GHz
2. nvidia gtx980 sli
3. dell u3415w 21:9 monitor 3440x1440@60hz
4. 16G ram
5. windows 7 home premium sp1
6. all settings maxed out

this game doesn't support any 21:9 resolutions ( i.e. 2560x1080 / 3440x1440 ), modifying resolution in config.ini results irregularly stretched screen with huge black bars.

It is ridiculous that the special edition lacks this feature since the original dmc4 supports 21:9 natively.

[[TB*]Expixeled]

CPU : Intel(R) Core(TM) i7-3630QM CPU @ 2.40 GHz
GPU : NVIDIA Geforce GT 740M
Driver Version : 331.65
Refresh Rate : 59/60 Hz
System Memory : 8GB RAM
OS : Microsoft Windows 7 Home Premium 64-bit (6.1, Build 7601)
OS Language : English
In Game Settings :
- Resolution : 1920 x 1080
- Fullscreen : On
- Vsync : Off
- MSAA : 8x
- Texture Resolution : Super High
- Framerate : 60 fps Max
- Shadow Effect : Max
- Overall Quality : Super High

Problems :
- The Game Crashes during the opening of the game
- The game Crashes when accessing the in-game shop
- Sometimes The Framerate drops greatly during the combat
- Cannot Applying the "PC Settings"

Suggestions :
Please Add "Mousepad" button for the Contoller Settings

[OvertimeSail]

A) System Specs
Intel i5-4200M
NVIDIA GTX 760M
Driver version 350.12
60Hz
8GB RAM
Windows 8.1 64bit
French
In-game settings (resolution : 1920x1080, anti-aliasing : 4x, 60fps max, vsync on)

DxDiag File[onedrive.live.com]

B) Specific issue
Everything went good, was playing in Lady tutorial against Dante at Bayonet Combo, and suddenly the game crashed :/ I havent any further information sorry...

C) Detailed reproduction steps, if consistently reproducible.
I don't know how to reproduce this, sorry.
Hope you'll make this game work soon, and good luck^^

[tomb1993]

GPU: Nvidea GeForce GT 630M Driver Vers. 353.30
CPU: Intel Core i7 - 3612QM @ 2.10GHz
Memory: 8GB
Screen : 1600 x 900 60Hz
Windows 7 64-Bit

The game appears to run fine, can't use the same high settings that i could in vanilla DMC4 and maintain 60fps.
Game appears to crash randomly, had this happen when recieveing key items, and twice in the middle of boss battles, meaning i've lost an entire chapters progress several times

[Jinyan]

intel core i5-3210M 2.50GHz
GeForce GT 650M 4096MB
vers 350.12
Monitor refresh rate 60Hz
Ram 6Gb
OS Win 7
OS language French
In-game settings (fps, 60 max / resolution, 1280x720 / anti-aliasing, none / Frame Rate, variable / v=sync,no / Shadow and graphic quality, high.)

The game just crash, at first it was after an hour, maybe more, and than it sarted to crash in less time, untill I was just at the menus and it crashed, didn't even started playing, Windows don't give me any reason, just it says that it crashed.

[ColdVergil]

Please add support for 16:10 resolutions. Mine is 1440x900 and I get 2 black bars on top and bottom of the screen. Thanks!

[BobaBaiken]

intel core i5-4200M @ 2.50GHz
GeForce GT 750M
version 353.3
refresh rate 60Hz
8Gb RAM
OS win 7
OS lanuage English

In game settings:
resolution- 1366 x 768
aa - 8x
frame rate- variable
vsync- no
shadow and graphics quality - high

The game crashes at random during gameplay and sometimes in/before the main menu. It started when I used the steps in the laptop nvidia thread to make the game read my graphics card. The crashes didn't happen when it was reading the integrated card but the frame rate was much worse.

[FelpsCross]

W7 64 bit
HD 7680 AMD
Intel i5 k 655 3.2 ghz
8gb RAM


This issue I dont really know what to do, but the room that lies before Berial has a sooo long load time before fighting him. Playing as Vergil, it stuck loading forever after the second fight with him. And that room only has a Statue and a Style Shrine.

At the second time I fought Berial w/ Vergil, the game just stuck, I had to close the game via the task manager and now the mission 17 is just unplayable, making the game unfinishable!

Hoping to get an answer. cya.

[Lawbringer]

CPU name and model: Intel i7 2600K
Graphics card/chip model: EVGA/MSI GTX 970 X2
Video driver version number: 353.06 WHQL
Monitor refresh rate: 144Hz
System memory size: 8GB DDR3
OS version: Windows 8.1 Pro 64bit
OS language: English

Cannot even launch game. All that appears is a black windowed screen and the "application has stopped responding" dialog box, and the application terminates. I have tried everything from redownloading the game to installing on a different drive to disabling SLi to resetting driver defaults, none of which resolves the issue.

[Kawaii Five-0]

Intel Core i3-2120 3.30GHz
AMD Radeon HD 7750
60hz
4gb
Windows 7 64bit
Englush
58-60, at 1280x720 with everything maxed.

Basically, the game launched and played well enough this morning, and when I came back to it later it refused to launch. For a moment it would say I was playing it on my friends list, and then it returned to the default "Online" status without the game ever starting.

[Cosmos16]

Here's the crash log window gave me, hope this help.

Problem signature:
Problem Event Name: APPCRASH
Application Name: DevilMayCry4SpecialEdition.exe
Application Version: 1.0.0.0
Application Timestamp: 556d7520
Fault Module Name: d3d11.dll
Fault Module Version: 6.2.9200.16570
Fault Module Timestamp: 5153774d
Exception Code: c0000005
Exception Offset: 000a7da4
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

[Vandar]

A)
CPUs: i7 4770k
GPUs: 2x GTX 670 4GB
Driver version: 353.30
Refresh rate: 120hz
RAM: 16GB
OS: Windows 7 64-bit
OS Lang: English
Settings: 1920x1080 resoultion, MSAA 2x (have tried with none.), Fullscreen: on, Display frequency: 120hz (have tried 60. Same results.), Texture resolution: Super high, Vsync: off, Frame rate: Variable, Shadow quality: Max, Quality: Super high.

B)
I've had verious crashes. throughout the game. Once as vergil in bloody palace, but most frequently as Lady in the mission 01 fight against dante. The odd part is, these crashes dont crash the game alone. They crash my entire PC. No BSOD, but the signal to the monitor drops out, sound constantly loops and after a short time the PC shuts down and reboots. No error of any kind pops up (that I know how to obtain atleast). I tried updating my graphics drivers (which were rather outdated) but the crashes persist.

C)
I have found a constant way to produce one of the crashes for Lady. From what I can see, the issue occurs when playing mission 01, the fight against dante, playing as Lady, on Dante must die difficulty. I've tried on Son of sparda and Legendary dark knight mode, where these crashes dont occur.

[dave_s89]

1. i7-4770K @ 3.50GHz
2. GeForce GTX 770
3. Driver Version 344.11
4. EIZO Monitors 60 Hz
5. 16GB RAM
6. Windows 7 64Bit
7. German
8. Game Settings: Full Screen, 1900x1080, variable FPS, Vsync on, Antialiasing 2x, qualities High

B) The Game does not recognise the directional Buttons on my Controller (TRUST GXT 530) but every other Buttons on this Controller. Both Analoge Sticks work, but the right analoge Stick has changed Kamera rotations. Right analoge Stick UP turns the Camera Left an Right analoge Stick LEFT turns the camera down.
Checked this Controller with the old DMC4 from 2008 on this PC in DX10. Everything works fine.

This Button problem makes Dante nearly impossible to play, do to the lack of Style switching.