Crash and Bug Report Thread

[Capcom Customer Service]

Hey there Demon Hunters,

While we hope that everyone will have a great time with Devil May Cry 4 Special Edition, there are always hitches and hiccups that may happen along the way, be they software or hardware issues or any other number of unforeseen problems. That said, we're creating a thread here for crash and bug reports that can be passed on to the development team for review.

Before submitting feedback, please try the following:

Verify the game's cache in Steam
If the game is crashing, you're getting black screens, or something is just off with the game in general, try verifying the game's files as outlined here. If files are missing or corrupted, Steam will replace only those files without needing to re-download and re-install the entire game. As part of this process, please disable your anti-virus to ensure that Steam is able to properly access files.

For NVIDIA SLI / ATI CrossFire Users
We strongly recommend disabling multi-GPU technologies such as SLI and CrossFire. DMC4SE does not support these technologies, and there is a possibility they may interfere with the game.

If you're experiencing a start-up crash or black screen, please post in our detailed feedback thread using the outlined provided there - it will help the development team investigate those specific issues.

To submit feedback, please use the following outline:

Feedback Outline

A) Your System Specs (Please be as specific as possible!)

1. CPU name and model
   
2. Graphics card/chip model
   
3. Video driver version number
   
4. Monitor refresh rate
   
5. System memory size
   
6. OS version (Windows 7, 8, 8.1, 64-bit/32-bit, etc.)
   
7. OS language
   
8. In-game settings (fps, resolution, anti-aliasing, refresh rate, v=sync, etc.)

B) Specific issue
Please share the specific issue and the area where you are experiencing the said behavior - if it's something happening outside of the game, such as a crash before the game starts, letting us know how you're trying to start the game or any messages that come up beforehand are helpful, too.

C) Detailed reproduction steps, if consistently reproducible.
This step in particular is extremely helpful for the development team. The more detailed info you can provide, the quicker the team can reproduce the error state and (hopefully) fix the issue.

D) A DxDiag report, hosted through an external service.
A DxDiag report -- a file generated from the DirectX Diagnostics Tool -- will provide detailed hardware, software, and driver setup for your PC. Directions on how to generate this file can be found here[www.fuzeqna.com]. You can upload this file to a service such as Dropbox, Google Docs, etc., and link to the file for us to review. Please do not post the entire text of the DxDiag in the thread!

Please note that any discussion unrelated to crashes or bugs may be deleted to keep the thread organized. Thank you for your feedback and cooperation!

- Capcom Customer Service

[Updated 06/24/15 to add a few troubleshooting steps and reorganize the feedback outline.]

[iori_valdez]

Originally posted by Capcom Customer Service:

Hey there Demon Hunters,

While we hope that everyone will have a great time with Devil May Cry 4 Special Edition, there are always hitches and hiccups that may happen along the way, be they software or hardware issues or any other number of unforeseen problems. That said, we're creating a thread here for crash and bug reports that can be passed on to the development team for review.

Before submitting feedback, please try the following:

Verify the game's cache in Steam
If the game is crashing, you're getting black screens, or something is just off with the game in general, try verifying the game's files as outlined here. If files are missing or corrupted, Steam will replace only those files without needing to re-download and re-install the entire game. As part of this process, please disable your anti-virus to ensure that Steam is able to properly access files.

For NVIDIA SLI / ATI CrossFire Users
We strongly recommend disabling multi-GPU technologies such as SLI and CrossFire. DMC4SE does not support these technologies, and there is a possibility they may interfere with the game.

If you're experiencing a start-up crash or black screen, please post in our detailed feedback thread using the outlined provided there - it will help the development team investigate those specific issues.

To submit feedback, please use the following outline:

Feedback Outline

A) Your System Specs (Please be as specific as possible!)

1. CPU name and model
   
2. Graphics card/chip model
   
3. Video driver version number
   
4. Monitor refresh rate
   
5. System memory size
   
6. OS version (Windows 7, 8, 8.1, 64-bit/32-bit, etc.)
   
7. OS language
   
8. In-game settings (fps, resolution, anti-aliasing, refresh rate, v=sync, etc.)

B) Specific issue
Please share the specific issue and the area where you are experiencing the said behavior - if it's something happening outside of the game, such as a crash before the game starts, letting us know how you're trying to start the game or any messages that come up beforehand are helpful, too.

C) Detailed reproduction steps, if consistently reproducible.
This step in particular is extremely helpful for the development team. The more detailed info you can provide, the quicker the team can reproduce the error state and (hopefully) fix the issue.

D) A DxDiag report, hosted through an external service.
A DxDiag report -- a file generated from the DirectX Diagnostics Tool -- will provide detailed hardware, software, and driver setup for your PC. Directions on how to generate this file can be found here[www.fuzeqna.com]. You can upload this file to a service such as Dropbox, Google Docs, etc., and link to the file for us to review. Please do not post the entire text of the DxDiag in the thread!

Please note that any discussion unrelated to crashes or bugs may be deleted to keep the thread organized. Thank you for your feedback and cooperation!

- Capcom Customer Service

[Updated 06/24/15 to add a few troubleshooting steps and reorganize the feedback outline.]

I have problems with eneba games for sale. It sells a Devil May Cry 4 special edition that is not legitimate for PC but for Xbox, which is why the Xbox 360 buttons appear, which is why you cannot configure the graphics or settings that we are used to. and by brainless people who don't know the difference between whether this is their case or whether the PC has bad features or some idiots who only comment and don't even have the game.

[iori_valdez]

returning to the problem, the eneba fraud. Look for questions when you are being told that some people probably do have a legitimate PC game. and other Xbox 360 hacks that can't be played, it opens and it closes by itself, then you manage to solve the problem and what happens? You can't configure the graphics or anything because the game crashes. Important fact: If I play I use Xbox 360 buttons and signs, it is probably not legitimate since in my case I don't even have an Xbox controller to do it, I use a keyboard and mouse.

[ProjectXsent]

Originally posted by iori_valdez:

returning to the problem, the eneba fraud. Look for questions when you are being told that some people probably do have a legitimate PC game. and other Xbox 360 hacks that can't be played, it opens and it closes by itself, then you manage to solve the problem and what happens? You can't configure the graphics or anything because the game crashes. Important fact: If I play I use Xbox 360 buttons and signs, it is probably not legitimate since in my case I don't even have an Xbox controller to do it, I use a keyboard and mouse.

Here's the PC Manual.
http://static.capcom.com/devilmaycry/manuals/PC_DMC4Manual.pdf

The start-up crash + PC settings fix.
https://steamcommunity.com/sharedfiles/filedetails/?id=3419988271

And Keyboard + Mouse workaround.
https://steamcommunity.com/sharedfiles/filedetails/?id=3289626749

Sadly you can't change the Xbox controls to Keyboard in the UI since it's an old game.

[VooDoo'd]

Game won't start. Small screen opens then immediately closes and steam stops running the game. Verified the integrity of files and no change.

Windows 11
CPU i9 14900
GPU RTX4090
32 g ram
Latest nvidia driver (02/16)
240hz monitor

[mdesaleah]

Capcom broke their own modern port.

Probably wont ever fix it officially.

[FR34K]

Originally posted by BioGenx2b:

Originally posted by FR34K:

A) System Specs

CPU : AMD Ryzen 7 3700X
Graphics : nvidia RTX 3080
Video driver : last nvidia drivers 566.36
Monitor refresh rate : 60Hz
System memory size : 32GB
OS version : Windows 11 Pro 23H2
OS language : French
In-game settings : Default settings

B) Specific issue
Game loads well with intro, I can access to settings but "New Game" or "Performance Test" loads then black screen, then application crash.

C) Detailed reproduction steps
Issue can be reproduce every time we launch the game.
Crash for me and friends on different PC configs.

We tried every fixed floating around : oldest EXE version, patched EXE, tweaked config.ini, reinstall DX june 2020 or Visual C++, ... without success.

It's a known bug with the kind of storage media you're using to play the game. If you have a SATA SSD or a hard drive (ugh), you can try moving the files over to it.

I haven't tried making a VHD and moving it to that and then mounting it, but it's probably worth a try. Might play with that later this week.

https://steamcommunity.com/app/329050/discussions/0/3156455211400048614/

Thank you so much, it works after moving from NVME to HDD !!

[DOOM-DAD]

it crashes on startup and they only way to fix it is to go though a long hex editor fix.
please fix the game

[H4RD H0tD0g]

Crash on startup. Can't play anomore

I9 11900k
ASUS STRIX RTX 4070 Ti Super
Drivers 572.83
Monitor 3440x1440 - 120Hz
64 Go DDR4
Windows 11 24H2 French
In-game settings : Can't access to the game ...

Please, fix the game. We aren't developper

[Ramb0MD]

IF YOUR DMC4 IS ON YOUR HARD DRIVE, WHEN YOU PRESS "START GAME" IT WILL LOAD THEN CRASH!!! INSTALL YOUR GAME ONTO YOUR LOCAL DRIVE AND IT SHOULD WORK! games like assassins creed unity does this aswell. you cannot play that game on hard drive you will be loading forever lmaoo.

[Dos_]

1 Intel(R) Core(TM) i3-6100U CPU @ 2.30GHz 2.30 GHz
2 Intel(R) HD Graphics 520
3 31.0.101.2111
4 60.049
5 8.00 GB (available: 7.87 GB)
6 Windows 10 64-bit operating system, x64 processor
7 Russian
8 Resolution: 1360x768
Msaa: none
Full Screen: On
Display Frequency: 60Hz
Texture Resolution: Low
Vsync: off
Frame Rate: Variable
Shadow Quality: off
Quality: Low

[Ouroboros]

Dear steam and capcom, i wish to play this excellent game, however due to a poor port. Im ♥♥♥♥ out of luck. Game crashes on startup. what a shame

[l amantes l]

Hello The game isnt loading for me, it opens a blank black screen then crashes and closes the application, Ive tried reinstalling and no luck. I have a Nvidia RTX 4060 TI, and my processor is a
Intel 13th Generation Core i7-13700F, 32GB DDR5 ram. So im not sure why I am unable to play the game

[SXLPHXR]

Crash fixed by me, but theres another black-screren-crash on intorduction while still running the Opera Scene. Please Capcom fix this!

Set-up:
- B450m Steel Legend + 2x XPG-RAM Ddr4.
- AMD Ryzen 5600.
- RTX 4060 8gb ASUS Triple-Fan.
- 2x SSDs 500Gb + 1 TB.
- Resolution 1920x1080 / main (TV) 3840x2160 4K
- Settings (MAX)

[SuperSaiyanx2]

CPU name and model: AMD Ryzen 7 5700X 9-Core Processor
Graphics card/chip model: NVIDIA GeForce RTX 4060 TI
Video driver version number: 572.83
Monitor refresh rate: 144Hz
System memory size: 16gb
OS version: Windows 11
OS language: English
In-game settings: Crashes on Start-up. Cannot modify FPS. Had to Refund.

Cannot open game. Crashes on start-up.

[Sgt Stiffy]

CPU: Ryzen 9 5900X
GPU: Nvidia GeForce RTX 3060
Driver version: 32.0.15.6094
Monitor refresh: 60Hz
Memory: 64GB RAM
OS: Windows 10
FPS: hundreds

The game crashes when I select "PC Settings" from main menu. Performance test claims 4k resolution, but the pixelation says otherwise.