Crash and Bug Report Thread

[Capcom Customer Service]

Hey there Demon Hunters,

While we hope that everyone will have a great time with Devil May Cry 4 Special Edition, there are always hitches and hiccups that may happen along the way, be they software or hardware issues or any other number of unforeseen problems. That said, we're creating a thread here for crash and bug reports that can be passed on to the development team for review.

Before submitting feedback, please try the following:

Verify the game's cache in Steam
If the game is crashing, you're getting black screens, or something is just off with the game in general, try verifying the game's files as outlined here. If files are missing or corrupted, Steam will replace only those files without needing to re-download and re-install the entire game. As part of this process, please disable your anti-virus to ensure that Steam is able to properly access files.

For NVIDIA SLI / ATI CrossFire Users
We strongly recommend disabling multi-GPU technologies such as SLI and CrossFire. DMC4SE does not support these technologies, and there is a possibility they may interfere with the game.

If you're experiencing a start-up crash or black screen, please post in our detailed feedback thread using the outlined provided there - it will help the development team investigate those specific issues.

To submit feedback, please use the following outline:

Feedback Outline

A) Your System Specs (Please be as specific as possible!)

1. CPU name and model
   
2. Graphics card/chip model
   
3. Video driver version number
   
4. Monitor refresh rate
   
5. System memory size
   
6. OS version (Windows 7, 8, 8.1, 64-bit/32-bit, etc.)
   
7. OS language
   
8. In-game settings (fps, resolution, anti-aliasing, refresh rate, v=sync, etc.)

B) Specific issue
Please share the specific issue and the area where you are experiencing the said behavior - if it's something happening outside of the game, such as a crash before the game starts, letting us know how you're trying to start the game or any messages that come up beforehand are helpful, too.

C) Detailed reproduction steps, if consistently reproducible.
This step in particular is extremely helpful for the development team. The more detailed info you can provide, the quicker the team can reproduce the error state and (hopefully) fix the issue.

D) A DxDiag report, hosted through an external service.
A DxDiag report -- a file generated from the DirectX Diagnostics Tool -- will provide detailed hardware, software, and driver setup for your PC. Directions on how to generate this file can be found here[www.fuzeqna.com]. You can upload this file to a service such as Dropbox, Google Docs, etc., and link to the file for us to review. Please do not post the entire text of the DxDiag in the thread!

Please note that any discussion unrelated to crashes or bugs may be deleted to keep the thread organized. Thank you for your feedback and cooperation!

- Capcom Customer Service

[Updated 06/24/15 to add a few troubleshooting steps and reorganize the feedback outline.]

[Laizyer]

Автор сообщения: Liandri

Can you provide more info? E.g. crash technical details. You can see them in crash window or in Events Viewer.

I can play 10-20 minutes, very rarely about 1 hour and than the game show me "Devil May Cry 4 Special Edition has stopped working". Every time when I go to another location and see loading screen... I pray.

[Liandri]

Автор сообщения: Laizyer

Автор сообщения: Liandri

Can you provide more info? E.g. crash technical details. You can see them in crash window or in Events Viewer.

I can play 10-20 minutes, very rarely about 1 hour and than the game show me "Devil May Cry 4 Special Edition has stopped working". Every time when I go to another location and see loading screen... I pray.

I mean this https://www.cyberlink.com/support/faq-content.do?id=10449

[Laizyer]

Автор сообщения: Liandri

Автор сообщения: Laizyer

I can play 10-20 minutes, very rarely about 1 hour and than the game show me "Devil May Cry 4 Special Edition has stopped working". Every time when I go to another location and see loading screen... I pray.

I mean this https://www.cyberlink.com/support/faq-content.do?id=10449

Имя сбойного приложения: DevilMayCry4SpecialEdition.exe, версия: 1.0.0.0, метка времени: 0x556d7520
Имя сбойного модуля: d3d11.dll, версия: 10.0.16299.98, метка времени: 0xd5c15d64
Код исключения: 0xc0000005
Смещение ошибки: 0x0005ed37
Идентификатор сбойного процесса: 0x10fc
Время запуска сбойного приложения: 0x01d3773fe8cce9b3
Путь сбойного приложения: D:\Games\Steam\steamapps\common\Special Edition\DevilMayCry4SpecialEdition.exe
Путь сбойного модуля: C:\WINDOWS\SYSTEM32\d3d11.dll
Идентификатор отчета: 109bb179-d87e-47c7-b6e4-9351b3204f97

[Tatang Kardus]

-I7 7200HQ
-8GB
-GTX 950M
-WINDOWS 10

*i can't open and play this game?

[Hot Wheel Hawking]

My game keeps getting stuck in the loading screen after mission 6 (the dice game thingie), when I try to enter the next area. Can anybody help with this? Couldn't find any solution until now and it's getting a little frustrating... :/

System:
AMD Ryzen 31 300X Quad-Core Processor, 3.50 GHz
NVIDIA GeForce GTX 1050
8GB RAM
Windows 10 Home 64bit
OS Language - German

[Gabos]

Hi,

- i5-4460
- NVIDIA GTX 960
- 8 GB RAM
- Windows 10

bought it today but when I click on ´play´ nothing happens, the game just won't open. Tried reinstall game and install latest graphic drivers but the issue still prevails.

Any advice how to fix this??????

[f̶o̶x̶y̶ ̶]

NICE JOOB

[Caine's Angel]

i7-7700HQ
Geforge gtx1070
16 gb ram
windows 10

Game continuously crashes. Error says Devil May Cry 4 Special Edition has stopped working. No related description according to this. Also I have tried everything on the internet and nothing happens. If there is no solution for that im going to refund this game.

dxdiag file:

https://drive.google.com/file/d/18NH6os69h-ykvrBdGRvfD0HLfxZqEUIs/view?usp=sharing

[Prinny]

dear capcom, and dear steam, after refusing to help me i aint gonna buy your game when the solution is such a thing https://steamcommunity.com/app/329050/discussions/0/1291816880499283959/ and it's not even from you devs.
stop with such ports honestly, first it was only DX 10, then this, really ...

[kingdom4irfan]

dxgi_error_device_removed:
mpStagingBuffer->Map(D3D10_MAP_READ_WRITE,0,&pbuf)
pls fix this game

[叶微鸣]

I found that the key cannot be set with a small keyboard on the computer of this game .Could you please add a small keyboard key? Wasd JKL is too close to it and it is not comfortable to press.

[djc5166]

Similar bug exists for DMC4SE that was just fixed in MegaManX collections. Crash at startup due to resolution/refresh enumerations. Any chance we can get that fixed here?

[Justabossman]

my game won't work on Windows 10, it kept crashing before getting to the main menu

[Liandri]

Автор сообщения: TAW Justabossman

my game won't work on Windows 10, it kept crashing before getting to the main menu

Try this https://steamcommunity.com/app/329050/discussions/0/1291816880499283959/

[JohnnyStecco]

Cpu: intel i7 7700k
Gpu: zotac geforce gtx 1080 ti
Ram: 32 GB
Refresh rate: 144Hz
OS: Windows 10
OS language: english
Monitor resolution: 2560x1440
Settings: everything at max, variable fps, anti-alising and v-sync off

I cannot hear character's voices, not only in dialogues and cutscenes, but even while I'm "playing normally" (all other sounds are clear and perfectly hearable). I've tried to set up sound setting and subtitles (subtitles can be read, but still voices cannot be heared) , but everything I did didn't work out.
Please help me out with this since I cannot entirely enjoy the experience of the game, it's like it was a mute version of it.

PS: game language is italian