Tilt Brush won't start

[Bluelight]

I just get it loading for about a minute or so, then it opens the steam interface in vr and thats it. Never will load.

I have uninstalled and reinstalled already.. also I am only using windows defender. Any ideas?!

[dogpatch]

i have the same problem.

[Tilt Brush Lab]

Are you getting any user facing errors when Tilt Brush doesn't start? We have been getting reports of Tilt Brush not starting due to antivirus software.

If possible, please provide output logs (C:\Users\username\AppData\LocalLow\Google\Tilt Brush\output_log.txt) so we can try and debug this issue.

In the meantime, try installing the previous version and see if that's still an issue (right click Tilt Brush -> Properties -> Betas -> Previous Release). Thanks!

[Bluelight]

Originally posted by Tilt Brush Lab:

Are you getting any user facing errors when Tilt Brush doesn't start? We have been getting reports of Tilt Brush not starting due to antivirus software.

If possible, please provide output logs (C:\Users\username\AppData\LocalLow\Google\Tilt Brush\output_log.txt) so we can try and debug this issue.

In the meantime, try installing the previous version and see if that's still an issue (right click Tilt Brush -> Properties -> Betas -> Previous Release). Thanks!

Hi. No errors were given, it just does the loading box for a min or two then closes and opens the steam interface window in vr.

I checked the folder you mentioned and had no such file in it, this seems to be because it never actually got far enough to make the file. I have installed the previous version as you suggested and it started right up and I now have that file.

I am going to post the file contents here but it may not matter in this case as the previous version seems to work. Maybe there is an issue with the latest update??

What can we do from here to ensure that I can update to the latest version at some point and have it work? Thanks.

output log:

Initialize engine version: 2017.3.0b10 (d1367129888f)
GfxDevice: creating device client; threaded=1
Direct3D:
Version: Direct3D 11.0 [level 11.1]
Renderer: NVIDIA GeForce GTX 1070 (ID=0x1b81)
Vendor: NVIDIA
VRAM: 8088 MB
Driver: 24.21.14.1170
Begin MonoManager ReloadAssembly
- Completed reload, in 2.363 seconds
<RI> Initializing input.

<RI> Input initialized.

<RI> Initialized touch support.

OpenVR initialized!

(Filename: Line: 672)

Setting up 4 worker threads for Enlighten.
Thread -> id: 2970 -> priority: 1
Thread -> id: 258c -> priority: 1
Thread -> id: 2f50 -> priority: 1
Thread -> id: 1c50 -> priority: 1
UnloadTime: 2.729643 ms
Dir C:\Program Files (x86)\Steam\steamapps\common\Tilt Brush -> C:\Program Files (x86)\Steam\steamapps\common\Tilt Brush

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

Connected to lighthouse:LHR-1C0987A7

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

Parent of RectTransform is being set with parent property. Consider using the SetParent method instead, with the worldPositionStays argument set to false. This will retain local orientation and scale rather than world orientation and scale, which can prevent common UI scaling issues.

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

Parent of RectTransform is being set with parent property. Consider using the SetParent method instead, with the worldPositionStays argument set to false. This will retain local orientation and scale rather than world orientation and scale, which can prevent common UI scaling issues.

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

Sketch analytics processed in 0 ms (0 brushes, 0 tools)

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

Registering plugins: C:/Program Files (x86)/Steam/steamapps/common/Tilt Brush/tiltbrush_Data/Plugins/share/

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

Adding to sys path: C:/Program Files (x86)/Steam/steamapps/common/Tilt Brush/tiltbrush_Data\Plugins;C:/Program Files (x86)/Steam/steamapps/common/Tilt Brush/tiltbrush_Data\ThirdParty\Usd\Plugins\x86_64;

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

RenderODS: False, numFrames: 0
State <- mojioicdimm
Unloading 5 Unused Serialized files (Serialized files now loaded: 0)

Unloading 229 unused Assets to reduce memory usage. Loaded Objects now: 25264.
Total: 36.821663 ms (FindLiveObjects: 2.799962 ms CreateObjectMapping: 1.734463 ms MarkObjects: 14.728153 ms DeleteObjects: 17.558851 ms)

Unloading 1 Unused Serialized files (Serialized files now loaded: 0)
State <- pgpelkjcmaf
Google Analytics hit request failed with error Cannot connect to destination host

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

Network error (2 retries remaining): https://vrassets-pa.googleapis.com/v1/version?key=AIzaSyD5elq1pcuMH3jdlQUM5z1c1UxaUDMEdxE : Cannot connect to destination host

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

Network error (2 retries remaining): https://vrassets-pa.googleapis.com/v1/assets?filter=format_type:TILT_BRUSH,admin_tag:tiltbrushgallery&order_by=create_time%20desc&key=AIzaSyD5elq1pcuMH3jdlQUM5z1c1UxaUDMEdxE&page_size=20 : Cannot connect to destination host

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)


Unloading 0 unused Assets to reduce memory usage. Loaded Objects now: 25290.
Total: 18.600600 ms (FindLiveObjects: 2.870049 ms CreateObjectMapping: 1.595454 ms MarkObjects: 14.088062 ms DeleteObjects: 0.047034 ms)

Unloading 0 Unused Serialized files (Serialized files now loaded: 0)
Controller console: Built 8/7/2018 1:57:06 PM
Network error (2 retries remaining): https://vrassets-pa.googleapis.com/v1/assets?key=AIzaSyD5elq1pcuMH3jdlQUM5z1c1UxaUDMEdxE&filter=format_type:WAVEFRONT_OBJ,admin_tag:tiltbrushgallery,license:CREATIVE_COMMONS_BY&order_by=create_time%20desc&page_size=20 : Cannot connect to destination host

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)


Unloading 0 unused Assets to reduce memory usage. Loaded Objects now: 25293.
Total: 17.668055 ms (FindLiveObjects: 2.111439 ms CreateObjectMapping: 1.526299 ms MarkObjects: 13.987007 ms DeleteObjects: 0.042843 ms)

Network error (1 retries remaining): https://vrassets-pa.googleapis.com/v1/assets?key=AIzaSyD5elq1pcuMH3jdlQUM5z1c1UxaUDMEdxE&filter=format_type:WAVEFRONT_OBJ,admin_tag:tiltbrushgallery,license:CREATIVE_COMMONS_BY&order_by=create_time%20desc&page_size=20 : Cannot connect to destination host

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

Network error (0 retries remaining): https://vrassets-pa.googleapis.com/v1/assets?key=AIzaSyD5elq1pcuMH3jdlQUM5z1c1UxaUDMEdxE&filter=format_type:WAVEFRONT_OBJ,admin_tag:tiltbrushgallery,license:CREATIVE_COMMONS_BY&order_by=create_time%20desc&page_size=20 : Cannot connect to destination host

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

Controller console: Failed to connect to Poly.
Error connecting to server.
Error sending to https://vrassets-pa.googleapis.com/v1/assets?key=AIzaSyD5elq1pcuMH3jdlQUM5z1c1UxaUDMEdxE&filter=format_type:WAVEFRONT_OBJ,admin_tag:tiltbrushgallery,license:CREATIVE_COMMONS_BY&order_by=create_time%20desc&page_size=20 : Cannot connect to destination host
iieefpchgdf: Failed to connect to Poly.
Error connecting to server.
Error sending to https://vrassets-pa.googleapis.com/v1/assets?key=AIzaSyD5elq1pcuMH3jdlQUM5z1c1UxaUDMEdxE&filter=format_type:WAVEFRONT_OBJ,admin_tag:tiltbrushgallery,license:CREATIVE_COMMONS_BY&order_by=create_time%20desc&page_size=20 : Cannot connect to destination host
at TiltBrush.iddajkhlonp+<Send>c__Iterator1.MoveNext () [0x00000] in <filename unknown>:0
at TiltBrush.ipbbcdcgnkh+<NextPage>c__Iterator1.MoveNext () [0x00000] in <filename unknown>:0
UnityEngine.DebugLogHandler:Internal_LogException(Exception, Object)
UnityEngine.DebugLogHandler:LogException(Exception, Object)
UnityEngine.Logger:LogException(Exception, Object)
UnityEngine.Debug:LogException(Exception)
TiltBrush.<RefreshAssetSet>c__Iterator2:MoveNext()
TiltBrush.ZandriaAssetCatalog:Update()

(Filename: Line: -1)

Setenv: Unload 1
Setenv: Unload 2
Unloading 1 Unused Serialized files (Serialized files now loaded: 0)
Google Analytics hit request failed with error Cannot connect to destination host

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

Google Analytics hit request failed with error Cannot connect to destination host

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)


Unloading 36 unused Assets to reduce memory usage. Loaded Objects now: 25302.
Total: 17.577712 ms (FindLiveObjects: 2.163596 ms CreateObjectMapping: 1.370060 ms MarkObjects: 13.991431 ms DeleteObjects: 0.052390 ms)

State <- incfchbmeoa
Network error (1 retries remaining): https://vrassets-pa.googleapis.com/v1/version?key=AIzaSyD5elq1pcuMH3jdlQUM5z1c1UxaUDMEdxE : Cannot connect to destination host

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

Network error (1 retries remaining): https://vrassets-pa.googleapis.com/v1/assets?filter=format_type:TILT_BRUSH,admin_tag:tiltbrushgallery&order_by=create_time%20desc&key=AIzaSyD5elq1pcuMH3jdlQUM5z1c1UxaUDMEdxE&page_size=20 : Cannot connect to destination host

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

Network error (0 retries remaining): https://vrassets-pa.googleapis.com/v1/version?key=AIzaSyD5elq1pcuMH3jdlQUM5z1c1UxaUDMEdxE : Cannot connect to destination host

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

Network error (0 retries remaining): https://vrassets-pa.googleapis.com/v1/assets?filter=format_type:TILT_BRUSH,admin_tag:tiltbrushgallery&order_by=create_time%20desc&key=AIzaSyD5elq1pcuMH3jdlQUM5z1c1UxaUDMEdxE&page_size=20 : Cannot connect to destination host

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

State <- cbibhodglof
Sketch analytics processed in 0 ms (0 brushes, 0 tools)

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

Google Analytics hit request failed with error Cannot connect to destination host

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

Google Analytics hit request failed with error Cannot connect to destination host

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

Google Analytics hit request failed with error Cannot connect to destination host

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

Google Analytics hit request failed with error Cannot connect to destination host

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

Google Analytics hit request failed with error Cannot connect to destination host

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

Google Analytics hit request failed with error Cannot connect to destination host

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

Google Analytics hit request failed with error Cannot connect to destination host

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

Google Analytics hit request failed with error Cannot connect to destination host

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

Google Analytics hit request failed with error Cannot connect to destination host

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

Session analytics processed in 36 ms (0 events)

(Filename: C:\buildslave\unity\build\artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

OpenVR Shutdown

(Filename: Line: 1421)

[Bluelight]

Also I forgot to mention I am using windows defender at a minimum level, not sure if that could effect it.

[Paul Du Bois]

Network error (2 retries remaining): https://vrassets-pa.googleapis.com/v1/assets?filter=format_type:TILT_BRUSH,admin_tag:tiltbrushgallery&order_by=create_time%20desc&key=AIzaSyD5elq1pcuMH3jdlQUM5z1c1UxaUDMEdxE&page_size=20 : Cannot connect to destination host

This sounds like Windows Firewall (at the very least) is blocking Tilt Brush, even when you run the "previous" build. Can you check the settings for Tilt Brush and fix them if necessary?

See https://support.microsoft.com/en-us/help/2620334/windows-firewall-settings-are-greyed-out for instructions.

[Psyco3ler]

I'm sorry but you did a bad work here, this update doesn't work perfectly, I needed to reinstall the previous version. It's so frustraiting because I use the app to work, not only for fun, and the new update doesn't start on my computer, I loose a entire week of work just for that.

[Bluelight]

Originally posted by Paul Du Bois:

Network error (2 retries remaining): https://vrassets-pa.googleapis.com/v1/assets?filter=format_type:TILT_BRUSH,admin_tag:tiltbrushgallery&order_by=create_time%20desc&key=AIzaSyD5elq1pcuMH3jdlQUM5z1c1UxaUDMEdxE&page_size=20 : Cannot connect to destination host

This sounds like Windows Firewall (at the very least) is blocking Tilt Brush, even when you run the "previous" build. Can you check the settings for Tilt Brush and fix them if necessary?

See https://support.microsoft.com/en-us/help/2620334/windows-firewall-settings-are-greyed-out for instructions.

Considering that the newest version wont run at all and the older one does, regardless of the firewall message you posted.. this cannot be the problem. Again, there is obviously a diff between the new one and the old one keeping it from running.

[Paul Du Bois]

@Bluelight, can you still examine firewall and report back its effects on Tilt Brush 17 and 18? Two things point to an interaction between the new version of Tilt Brush and the environment it runs in:

- The problem is deterministic, but limited to certain users/computers
- The problem manifests before Unity starts up and generates logs

I know it's a pain to run experiments, but lacking an environment where we can reproduce the issue, your help is important and useful, even if you report a negative result.

@Psyco3ler, can you send us the log file which is produced when you run the most recent release (if one is produced), and the log file which is produced when you run the previous release?

Every piece of info helps us and our partners get to the bottom of this; thanks all.

Edit: Also, if you're willing to discuss directly and try out diagnostic builds, send an email to [e-mail] referencing this thread and I'll contact you via email.

[a steph unexpectedly]

I'm having an identical problem. I've disabled Windows Firewall completely and Tilt Brush shows the same "failure to start, no log or crash dump" behavior.

I'll try downloading Tilt Brush 17 and see if that helps.

System specs:
Computer Information:
Manufacturer: System manufacturer
Model: System Product Name
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7 CPU 975 @ 3.33GHz
CPU Family: 0x6
CPU Model: 0x1a
CPU Stepping: 0x5
CPU Type: 0x0
Speed: 3341 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Unsupported
AVX: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 960
DirectX Driver Name: nvldumd.dll
Driver Version: 23.21.13.8813
DirectX Driver Version: 23.21.13.8813
Driver Date: 10 27 2017
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 960
VendorID: 0x10de
DeviceID: 0x1401
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1600 x 1024
Desktop Resolution: 1600 x 1024
Primary Display Size: 15.04" x 9.41" (17.72" diag)
38.2cm x 23.9cm (45.0cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 2047 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: HTC-VIVE-4 (NVIDIA High Definit

Memory:
RAM: 24567 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 2136160 Mb
Largest Free Hard Disk Block: 1137655 Mb
OS Install Date: Dec 31 1969
Game Controller: XInput Controller #2 detected
VR Headset: HTC Vive detected

[a steph unexpectedly]

And just as Bluelight experienced, after installing previous version, Tilt Brush starts immediately. I believe we can conclude this issue is not firewall related.

[Bluelight]

Originally posted by Paul Du Bois:

@Bluelight, can you still examine firewall and report back its effects on Tilt Brush 17 and 18? Two things point to an interaction between the new version of Tilt Brush and the environment it runs in:

- The problem is deterministic, but limited to certain users/computers
- The problem manifests before Unity starts up and generates logs

I know it's a pain to run experiments, but lacking an environment where we can reproduce the issue, your help is important and useful, even if you report a negative result.

@Psyco3ler, can you send us the log file which is produced when you run the most recent release (if one is produced), and the log file which is produced when you run the previous release?

Every piece of info helps us and our partners get to the bottom of this; thanks all.

Edit: Also, if you're willing to discuss directly and try out diagnostic builds, send an email to [e-mail] referencing this thread and I'll contact you via email.

When you say tilt brush 17 and 18.. is 18 the latest version and 17 is the previous one that I told you works?

If so, 17 works with the firewall exactly how it has always been on my PC. That is the one that you have my log for. The latest version DID NOT generate a log because it never got far enough to do so.

Verify these versions and I will report back on the latest version with the firewall disabled just for SNG.

[Paul Du Bois]

Thanks for the updates, everyone. On our end, we're working with a community member who is helping us narrow down the problem further.

For those experiencing the problem, could you take a look in C:\Program Files (x86)\Steam\logs, at the files vrserver.txt and vrclient_tiltbrush.txt and see if there's any unusual output when Tilt Brush 18 fails to start up?

In vrserver.txt, the Tilt Brush-related output will be near the text "327140" (eg "prelaunch check for steam.app.327140").

[Irk26]

Yeah, same here. Won't start. Sits at loading screen for about 30 seconds, then exits back to home :-|
Vive 7/64 SP1

[jan]

Having the same problem here !
I even tried a fresh SSD with a new install and Tilt Brush won't start.
Firewall and Defender disabled.

vrserver.txt doens't even mention 327140
vrclient_tiltbrush.txt doesn't exist
C:\Users\username\AppData\LocalLow\Google\Tilt Brush\output_log.txt doesn't exist

Is there another way to install V17 since my history/previous versions is gone ?

[Paul Du Bois]

Hi, jan and Irk26. To go back to V17, right-click Tilt Brush in your Steam library -> Properties -> Betas. Select "previous release".

An update on our end: we've narrowed down the issue and are talking to our partners. Could the people who are experiencing this problem let us know what kind of headset they're using?