Known Issues and Solutions

[Eneskp]

Unable to Join Lobby:

• If you're using a VPN, this might be causing the issue
  
• Try joining through a Steam invite link
  
• If you and your friend are in different regions, try changing to the same region via Steam->Settings->Downloads->Download Region

Game Fatal Error:

• When launching the game, try changing the DirectX version

If your controller is not working, try the following:

• Disable Steam Input (Press Shift-Tab, click the controller icon at the bottom, and select "Disable Input").
  
• If you have a PlayStation controller, you need to download DS4Windows to simulate it as an Xbox controller.
  
• If the second character in local co-op cannot move but the camera works, try pressing the jump button once. This should allow movement.

If nothing works, you can create a discussion or post on Reddit!

If you experience any issues other than these known problems, feel free to create a new topic!

[sinatoRRR777]

Hello, after the update the game began to ping the second player a lot. That is, if I created a server, then it’s fine for me, but my friend has a huge ping and lags. And when he created everything was fine for him, but I had a huge ping and lags

[Eneskp]

Originally posted by sinatoRRR777:

Hello, after the update the game began to ping the second player a lot. That is, if I created a server, then it’s fine for me, but my friend has a huge ping and lags. And when he created everything was fine for him, but I had a huge ping and lags

We didn't release an update recently, we just updated the beta version

[Moqs]

hey, so me and my friend are trying to play the game rn. Every single time we join on the map his game starts to freeze. Is there any know issues? Or maybe a way to fix it?

[Eneskp]

Originally posted by Moqs:

hey, so me and my friend are trying to play the game rn. Every single time we join on the map his game starts to freeze. Is there any know issues? Or maybe a way to fix it?

Does the freezing happen intermittently, or does the game freeze completely as soon as it starts?

[Moqs]

it starts to freeze around 5sec in the menu, his pc is pretty good.

[HADD]

Hi, my friend is lunching the game but the game is not starting. it just says running on steam.

[Eneskp]

Originally posted by HADD:

Hi, my friend is lunching the game but the game is not starting. it just says running on steam.

Can you go to Steam, right-click Carry The Glass -> Properties -> Launch Options, type -log, start the game, and send the log window that appears?

[mezdej]

We have two game pads and second person cannot move :-/

[R2O]

game keeps crashing when playing with a friend

[CataTonyC]

I also have the issue with local co-op double gamepad, with 2nd player not being able to move. They can move camera and shift the glass but moving with the left stick does not work.

[Eneskp]

Originally posted by CataTonyC:

I also have the issue with local co-op double gamepad, with 2nd player not being able to move. They can move camera and shift the glass but moving with the left stick does not work.

I’ll take care of the issue as soon as possible

[Samus0119]

when will the issue be resolved?

[Eneskp]

Originally posted by CataTonyC:

I also have the issue with local co-op double gamepad, with 2nd player not being able to move. They can move camera and shift the glass but moving with the left stick does not work.

Hello! We have released a new update. By default, movement does not work with the left stick, but you can change the controls in the settings

[Deskjet500]

A section is bugged. Some props got rotated. Can't go forward in current version as of today. Past the slim hallway checkpoint with some targets. Before the 2 spike walls. The spinning barrel appears to be in a different spot compared to some streamers I was watching 5 days ago.

[Year]

Originally posted by Deskjet500:

A section is bugged. Some props got rotated. Can't go forward in current version as of today. Past the slim hallway checkpoint with some targets. Before the 2 spike walls. The spinning barrel appears to be in a different spot compared to some streamers I was watching 5 days ago.

Locking fps to 60 and restarting fixed this for me until an official fix can be found