Cannot connect to servers? [SOLVED]

[TehMidge]

I've finally downloaded the game, connected with my previous Tera account, and I get to the screen to pick my server, but I cannot actually enter any of them. If I choose to enter, the button blinks and does nothing. If I hit refresh, all of the servers disappear.

I've verified game cache, closed and re-opened steam, allowed the game and all launchers in my firewall, my ports are enabled in my router... Someone help?

[TehMidge]

Wow, decided to verify game cache again, and it's claiming I have 1k files to redownload...

Which, I'm guessing will force me to update yet again from the Tera Launcher itself, like when the game in steam told me I had finished my download, but the launcher had a ton left for me to update.

Ugh.

[TehMidge]

Well, it did exactly what I expected it to do. I'm 33% of the way into the Tera Launcher update.

This leads me to ask, does steam not recognize the most recent update currently? Meaning, the new files from the update are not recognized by steam, and force it to remove and redownload those files since they don't match the steam database when verifying game cache?

Should I only use the Repair tool in the launcher if this happens again?

[RoddyPlayerOne]

Hey man I am having the same issue - were you able to figure it out?

[Zetaphax]

I contacted support for this issue this is the "fix" I was given after trying to remove Anti virus, disable firewall, run as admin, and reinstall with all of these with no results.

If you currently have the TERA Launcher open, can you please close the TERA Launcher, then remove the following from your TERA Folder :


EN.version
Game.version
Live2-Launcher.version


Then, after those files have been removed, please download the 3 files ( EN.version / Game.version / Live2-Launcher.version ) from these links :


https://www.dropbox.com/s/w7zqmhyhym0mriv/EN.version

https://www.dropbox.com/s/6yuyekj6oluch0o/Game.version

https://www.dropbox.com/s/73d4re3o9bj0i0v/Live2-Launcher.version


Drag-and-drop these 3 files into your TERA Folder.


Also, I believe that there may be another file that is corrupted, which is the TERA.exe, located here : TERA\Client\Binaries\TERA.exe

Can you delete that file if it is there then replace it with the one in the link below?

If you are missing that TERA.exe in your Binaries folder, can you try downloading my copy of the file and placing it into that specific directory?

https://www.dropbox.com/s/1hjdit3dl00kaa3/TERA.exe


Once you have deleted and added those files, please restart the TERA Launcher as Admin.

If the "Play" button does light up, you will need to run the Repair feature in the TERA Launcher, which can be found in the Tools menu in the Launcher.

After that has been completed, restart the Launcher as Admin again.


It yielded results in the sense that my Server list now actually comes back after a little bit when I hit Refresh as opposed to never coming back. I would assume my problem is deeper than yours though. I will post again if I get my problem fixed incase you still have issues as well.


EDIT: Regardless of how this ends out, PLEASE run Repair from the Launcher before hitting Play!!!!

[Zetaphax]

The next step I have done is go into here and delete anything TERA related since my TERA launcher was out of date and was not catching due to old patching servers.

Host File Edit :


From the start menu, type notepad

Right click on Notepad and choose to Run as Administrator

Click on File -> Open

In the bottom right corner, change it from Text Documents to All Files

Browse to C:\Windows\System32\drivers\etc\

EDIT: Relaunch Steam and TERA after doing this if you do.

Edit after both doing everything in both posts and letting it download and stuff it is currently working for me.

[TehMidge]

Host file edit saved my issue! I guess I had edited that file a long time ago when I bought the box copy of Tera and completely overlooked it. Makes sense why the launcher was updating over the files steam had downloaded previously.

Sorry I didn't reply earlier, work got in the way of my Tera time. But it is now the weekend and I am ready to level my gunner!

[Zetaphax]

Glad to hear it, and happy I could help.

[SniperWolfMGS]

Originally posted by TehMidge:

Well, it did exactly what I expected it to do. I'm 33% of the way into the Tera Launcher update.

This leads me to ask, does steam not recognize the most recent update currently? Meaning, the new files from the update are not recognized by steam, and force it to remove and redownload those files since they don't match the steam database when verifying game cache?

Should I only use the Repair tool in the launcher if this happens again?

Steam hosts the current version at the time it is brought to steam. So basicly if you had downloaded it on or around 5/5/2015 there would have been no patching needed. but since the last patch dropped and onward some patching will be needed.

[LittlexGelfling]

Tera is complete and utter ass when it comes to their servers. Theres a reason I stopped playing a while back. I dont want to have to become an IT to fix the issue and play again, thats their job not mine. They better fix their ♥♥♥♥ or theyre going to lose more players. Especially after a long patch you'd expect the game to be running decently but no.

[Decagon]

Originally posted by Little_Gelfling:

Tera is complete and utter ass when it comes to their servers. Theres a reason I stopped playing a while back. I dont want to have to become an IT to fix the issue and play again, thats their job not mine. They better fix their ♥♥♥♥ or theyre going to lose more players. Especially after a long patch you'd expect the game to be running decently but no.

Maybe you should necro some three year old posts to show them who's boss.

[Kingkilla]

Originally posted by Little_Gelfling:

Tera is complete and utter ass when it comes to their servers. Theres a reason I stopped playing a while back. I dont want to have to become an IT to fix the issue and play again, thats their job not mine. They better fix their ♥♥♥♥ or theyre going to lose more players. Especially after a long patch you'd expect the game to be running decently but no.

If you stopped playing a while back, why are you even here?